Take 5 Car Wash

lisa p 

on BBB

2 years ago

Store 737 in Concord, NC is horrible! I signed up for the three month promotion deal for 9.99, no one told me it would be 40 bucks after the three months. I have tried calling and no one answers the phone there. When running promotions please tell your customers all the details. On top of that the car wash ripped off my front end sign. I will never use that car wash or get my oil changed at the place beside it. 

Lane P 

on BBB

2 years ago

They will damage your car and not fix it! Like many others in the reviews here, I had my car damaged by their machine: One of their washing mechanisms hit my windshield and cracked it. I reported it to one of the workers who called his boss and told me they werent liable. No apology or offer to make it right from management. Be warned! 

Phillip C 

on BBB

2 years ago

The worst car wash ever. They never vacuumed the back area. Never vacuumed or wiped out.cup holders. I wish I could send pictures. The staff said sorry. Yes it is really sorry. Never again and I will tell everyone how sorry they are 

Jim P 

on BBB

2 years ago

Misled membership...told one month..increased amount and charged card the next month without approval. Have been since May 5 trying to get refund. Difficulty in talking with anyone. Now say only two ways refund...direct deposit bank account ( said this best way and wanted account number and info) or mail check which takes four to six weeks. We'll see if check arrives by mail. Made two trips to local office only to receive phone number to request refund. 

LISA M 

on BBB

2 years ago

I would give 0 stars if it were possible. My vehicle was damaged In the ****, **** Take 5 Car Wash in December. I have a film of the incident which they agreed was their fault. I also have an email that confirms their commitment to pay for the damages. I was told to provide them with an estimate for the repair of the damage, which I did. Five months later, after being told that the check was mailed to the vendor, told that it takes 4 weeks for mail to arrive from *******, and the vendor indicating that this is a common situa... read more

Joel R 

on BBB

2 years ago

They recently bought ********************* where I had a membership. My membership with ****** was $48 a month and their price was $39.00 yet they continued to charge me at $48.00. Theyre absolutely unethical in their business practices. 

Travis L. G 

on BBB

2 years ago

Franks is one of the best spots in orangeburg to get a quick wash and vacuum for a good price. Customer service is always on point from the cashier Daniesha and the rest of the crew always get me right front and back 

Eric P 

on BBB

2 years ago

I have been trying to cancel my membership for 1.5 months, they have not gotten back to me after multiple attempts to contact them to resolve my dispute in a reasonable way. This is not the first challenge I have had with them, do not subscribe to their monthly car wash services unless you plan on never cancelling. 

David H 

on BBB

2 years ago

I will never use this car wash again! The people are very rude had a hitch on the back of my truck after I paid $20 for a wash I was told to take the hitch off, didn't have to be right key so my truck went thru with no wash now has soap all over it. Then went to the vacuum got out of the truck already pissed to find out the vacuum isn't working gurr!!