Take 5 Car Wash

Russ C 

on BBB

a year ago

Scam business, I had coupon for a **** car wash. Went to try it out and they took my credit card info. Two months later I found out that they have been charging my card 3**** every month. I did not sign up for anything. I called their phone number but it continues to ring and no one answers. 

Tobias N 

on BBB

a year ago

As others have stated, this place started out great and the employees are friendly. However, they randomly started charging my card again without my authorization and the only way I could get this resolved was to tell the manager I was not leaving until your corporate office called back and gave me a refund. We will see next month if they actually stop or not!! 

Rebecca B 

on BBB

a year ago

Started at **** a month when they first opened. After 3 months, I found only through my bank statement that it jumped to 3****. Never received notices, emails, payment receipts or reminders. After a long search and never finding a contact PHONE number, I emailed on their website to have someone call back and also canceled my service online (which was also not simple). After a couple days, finally had someone call me. She verified the account was canceled. Next bank statement, I was still charged! *** at the email department ... read more

Steve Y 

on BBB

a year ago

I have been double charged the last three months and can not get any type of customer service. This issue needs resolved immediately. 

Scott K 

on BBB

a year ago

This business fraudulently charged my debit card for two consecutive months for a monthly plan, which I did not authorize. I have made multiple calls and emails to the home office with no response. 

Ben W 

on BBB

a year ago

Have been trying to cancel my membership for over two months. Multiple calls, emails, online forms, etc. The business WILL NOT cancel my recurring payment and I have been forced to get a whole new debit card because of this. This is not a random occurrence as I know others personally who have the same problem. This practice should be illegal and I am also taking this to the press. 

Dede H 

on BBB

a year ago

This was the worst car wash ever!!Besides being horrible, they damaged my car, and now they won't return my call so I can have my car repaired. Do not ever go to this wash! 

Daniel T 

on BBB

a year ago

I recently had the misfortune of experiencing the appalling business practices at Take 5 Car Wash in ****, **. Initially, I pulled up to what seemed to be a fully automated car wash, expecting a simple transaction for a car wash. To my dismay, the establishment failed to adequately inform me of their underhanded membership sign-up scheme.Upon arriving at the car wash, I was presented with four car wash options, but shockingly, there was no mention whatsoever of memberships or any agreement to sign up for one. Little did I kn... read more

Heather J 

on BBB

a year ago

Id give 0 stars if I could. This place is a scam! Canceled my membership in August and Ive been charged 3 more times, 2 weeks apart. They even sent me an email showing they canceled it. You cant get a clear answer when you call, they tell you theyre putting in a ticket and marking it high priority, horrible customer service! And wont take mobile phone calls. So much for locally owned!