Take 5 Car Wash

Whitney L 

on BBB

a year ago

This Carwash started off with good customer service but quickly turned to the worst customer service experience I've ever had by any business. The employees at the * ********** location in ************, ** are extremely unprofessional, dismissive, and rude. In attempting to cancel my membership, I gave more than 10 days notice, went back and forth through email to receive confirmation, tried the online chat, and had five separate phone calls with representatives trying to cancel. They assured me I would not be charged for re... read more

Jon B 

on BBB

a year ago

I cancelled my membership in May and have been charged every month since then. I can’t get anyone at customer service to answer the phone. I have also texted and got confirmation of cancellation but I am still being charged. Fraudulent business. 

Heather L 

on BBB

a year ago

The car wash itself is fine. It's a bit overpriced for what it is, but the real problem I have is that we were double charged for our membership one month. When I called originally to resolve the issue, I didn't have all the information the gentleman on the phone needed to find our account (it is for my husband's car). With my busy schedule, I forgot it about it for a bit, but recently picked back up on trying to get help to resolve the issue. I have called the customer service number twice in that last 6 weeks, left message... read more

Gretchen M 

on BBB

a year ago

I was supposed to be charged $29.99/month and wound up being charged $39.99. I have been trying to cancel my membership since 8/15. Eight emails and two phone calls and still is not cancelled. Having to cancel my debit card and dispute the charges to get rid of them. Total scam. 

Linda C 

on BBB

a year ago

Very unfriendly. Cant get a hold of them to cancel membership. Very unprofessional. Hung up on my husband. We have called numerous times to cancel but they wont return our call. We are very dissatisfied with their business management. We just want to cancel membership immediately. They bought out Magic Tunnel and many people are very unhappy. Their employees are very rude and wont help us and have no idea what to do 

Steven T 

on BBB

a year ago

Paid for one car wash with credit card. They put me on a monthly plan. I dont even live in the state of the car wash. They steal peoples money 

Jeff C 

on BBB

a year ago

I've been trying to cancel my account with them. No one will tell me that my cancellation has been received. Zero help from the people at the physical building. The manager there is a real jerk. I cannot recommend you use this place. There are more car washes really close that are better than this one by a mile. Very unprofessional. 

leo w 

on BBB

a year ago

I started my membership 3/22/23 in Ga, at a special price of $23.99 , I live in Ar. and the attendant assured me it would work here, but when i returned to Ar. and tried to go thru wash it would not let me, so the attendant here needed to see the card i used in **.from that point i started getting charged form both states I have been trying to get this resolved since May. I have talked with several representatives, emailed 3 notes , with no luck on getting refunded 

Steve V 

on BBB

2 years ago

I’m an ****driver so locations are abundant. All used to be well cleaned and decent equipment but now getting raggedy. Leesville by far most convenient but always broke vacuums and the manager is a lazy bum who doesn’t have time for work as always gone to take care of his cat. Broke my wiper, proved on the video a month ago. They are too sorry to even call back after filing paperwork and checking back for 3 weeks. Employees are too lazy to rinse rear window now unless asked Take 5 bought them out and now they are very bad. B... read more