Take 5 Car Wash

Helen J 

on BBB

2 years ago

On 09-16-2022, I went there for a $20 car wash, which included ********** on tires. They gladly took the money after informing g them I wanted the $20 service. I did not get the full service, because my tires did not have the shine applied. La, an African American lady stated, "Our tire shine shipment did not come in and it's not our fault." They would not issue a courtesy free tire shine for the future; they would not refund $8.00. They are taking money, but not delivering in what is paid for. This happened 2 other times I ... read more

Chelse G 

on BBB

3 years ago

AVOID THESE CROOKS unless you want to throw away money fixing your DAMAGED CAR! These people knowingly operate a malfunctioning car wash which caused a 3 car collision inside the car wash. Mine was in the middle so it was the worst damaged ($4000 worth of damage to be exact)! This was NOVEMBER 2021 and I have had to fight every month to get anything resolved. As of JULY 2022 my car STILL isn't fixed! Read the reviews this happens frequently at this car wash! Support a local business Not ***** car wash AKA TAKE 5 car wash. I ... read more

Krystal H. 

on BBB

3 years ago

This business damaged my car and will not take responsibility. I have proof too. 

Millie M 

on BBB

3 years ago

Trying to cancel membership and get no response. Have been trying to reach someone for couple weeks. 

Michele C 

on BBB

3 years ago

I had 3 car wash packages and cancelled 2 of them due to not washing the car. I cancelled 7 days ahead of time and they still charged me. Ive emailed them constantly i only got one reply finally 6 days ago but did nothing only asked for the numbers and name. I told him they already had the numbers cause i sent the cancelation forms. I sent them again and still no response. Then i just got charged the other car wash that was definitely cancelled in enough time. Its crazy they have no problem taking ur money but wont cancel wh... read more

Sharon E 

on BBB

3 years ago

I WENT TO THE CAR WASH ON HIGHWAY 378 AND PAID 35 DOLLARS AND WAS EXPECTING A SUPER JOB, WHEN THEY TOLD ME IT WAS READY THEY HAD NOT CLEANED THE INSIDE AND HAD NOT WIPED THE OUTSIDE OFF, THEY ONLY PUT THE CAR THROUGH THE WASHER AND SAID IT WAS CLEAN, I FEEL YOU NEED TO DO A BETTER JOB ,I PAID TO HAVE THE INSIDE VACCUMED AND IT WAS JUST AS I BROUGHT IT IN, 

Manuel P 

on BBB

3 years ago

This is a scam business company (Goo-goo car wash). Once you are tied with a membership, it is impossible to cancel anytime as they advertise. They keep charging membership fee ($39.95/month) even if you have tried to cancel on de web and fill forms on manage pass. I will have to report to business control as a scam company. 

Chris R 

on BBB

3 years ago

I went to Frank's Car Wash on Platt Springs Rd today (Sunday) to vacuum out my car. I was asked to leave by an attendant since I did not have the exterior of my car washed. She said the vacuum is not free on weekends. I said there are huge signs overhead - FREE VACUUM! There were no signs posted in the vacuum area about their weekend policy. I politely told the attendant that Frank's Car Wash just lost a patron. I normally washed my cars there once every 3 weeks. I came home & checked their website. Of course, there is nothi... read more

JONI P 

on BBB

3 years ago

We had a car wash package for two of our vehicles. When we cancelled at the beginning of June, only one was cancelled properly. After getting billed twice, then a third time, and after multiple visits to multiple locations, I finally got it taken care of. ***** calls did not work at all, either to the locations or to corporate headquarters, and no phone messages were returned. In my final visit, the manager said that the phones do not ring to their location. Why have a number if no one will answer?? It has been a very frustr... read more