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Supreme Lending
- Finance
- Brea, CA
About this business
Location details
135 S State College Blvd Suite 200, Office 234, Brea, CA, 92821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great staff,Would recommend , got a great rate was very knowledgeable
We closed in record time and were kept informed through out the entire process
I wish I had negative zero star to give supreme. The WORST lender you can ever deal with. Dare at your own peace. They don't keep to their words, their loan officers will play you to higher interest rates just for their own benefit and commissions. They will sell your loan multiple times without notifying you. Manipulate you into paying higher than you initially told them where you want to be. Our loan officer lied he will match our interest rate if we were able to beat their rate, we did. He waited till the day of closing t... read more
Business response:
Dear Mrs. ****, Thank you for providing this information. If you would like to discuss this further, please contact us at ConsumerRelations@SupremeLending.com. To protect your file information we will provide our response to your specific concerns directly to you from that email address.
****** ******** SUPREME LENDING I had been very honest, diligent and patient to Supreme Lending during the whole process. Supreme was very confident in giving me my 30year Conforming that I SIGNED then Supreme switched the loan into a Interest Only loan which I did not agree too. Then Supreme had to reach back out to the Underwriting Manager to get the original loan they had gave me (30yr conforming) and funny enough they approved! Why did this have to happen? The underwriter was the main culprit as to why I did not get the ... read more
Business response:
**********,We appreciate the feedback, however, we have addressed all of this with you in depth in our direct response to this same complaint back in February 2023. As there are no new claims, we would direct you to our original response. We understand from your review here that you do not agree with our decision, however, that does not change our response. While it is unfortunate that you did not have a great experience, we have demonstrated that there was no wrongdoing with the handling of your loan application. Thank you.... read more
Supreme Lending practices poor work ethics. They cannot commit to their initial action during the approval process. I appled for a loan of less than 20% HELOC on a house valued over 4 times as much as the loan, with the understanding am escorw would not be needed to cover taxes nor insurance. I receive up to 20% discount in autopay insurance, approximatley $200 to $250 a year with Auto pay. Oncce the loan was approved, they back doored the escrow on taxes and insurance to escrow, thus costing me $2,000 to $2,500 in additiona... read more
Business response:
Dear ****************,Thank you for your feedback. Please see the documentation provided along with our written response to you regarding this situation to confirm that your request to remove the escrow account was received on 04/10/2023, three days prior to the loan closing. In the response, it was explained to you by your Loan Officer that any changes to the file at that time would cause delays in closing the loan, but that this could be completed after the loan closed. Your response to that information was "Ok. Thank you.... read more
do not work with *************************. My father and I had several discussions with him on what my finances and budget that was feasible for me getting into my mortgage. I was introduced to a 2-1 buy down program which essentially for first time home buyers gets you into your house at a low interest lowering your first years mortgage; year 2 the mortgage will go back up to what your original interest rate should be HOWEVER, ******************** sat on my loan application for ELEVEN ***S which then caused him to miss loc... read more
Business response:
Dear ****************,Thank you for taking the time to speak with me. As we discussed during our call, the 2-1 Buydown product was not available as there were not enough seller credits to offset the loan costs, and so the loan became unaffordable for qualification purposes. We also confirmed that the loan interest rate was locked on 03/30/2023, not just prior to the loan closing, and that the interest rate never increased from the initial loan estimate to the final CD. The reason for the increase in the monthly payment was d... read more
I found them to not communicate well in the process. They gave me pre-approval and we were going to use the California dream loan, then the program ran out of money. They didn’t inform me , rather only told my realtor. They don’t have respect for your time or efforts
Business response:
Dear ******************,Thank you for providing us with this information. We have escalated your concerns to the branch management regarding the communication frequency you addressed in your review for improvement opportunities. We appreciate your feedback so that we may use that to improve future customer interactions.Thank you.Consumer Relations
Let's simplify it, for a 205k house they want us to put down 90k, that's 40% for first time homebuyers! They kept saying we are good you have the loan, the next day we'll we need you to put more down (originally were going to out 40k down), then that changed to 75k. Then it was you have to out a new roof on this house before we close without a clear to close. Then it was "we need 90k down" During this process we had to change loan agents because Brook Hurst never did the paperwork, kept misleading us (we wanted a renovation ... read more
Business response:
Dear Ms. ********, Please accept this response to your complaints regarding your loan closing and the handling of your loan application by your Loan Officer, Brooke Hurst. As you know, your loan was a difficult loan to close. The initial efforts by Brooke Hurst to assist with improving Mr. ******’s credit score to 620 so the renovation loan would be possible do show to have required a lot of correspondence and effort, but this was necessary to achieve the required credit score. Additionally, it is untrue that Ms. Hurts “neve... read more
Supreme Lending is horrible..and unethical. The customer service is really bad and the way they talked to my wife was totally disrespectful. All the care about is money, not people. They've lied to us multiple times, and after reading other people's reviews a knowing how crappy they are as a company.. I would never refer anyone to them. In fact... I'm on social media warning people not to be fooled by them.
Business response:
Mr. *****, Thank you for your feedback. Unfortunately, Mrs. ***** is not a party to the transaction and for privacy reasons we are unable to discuss loan details with her. All calls with our customer service department are recorded and have been reviewed. The customer service representative explained to Mrs. ***** that your written authorization is needed in order to discuss the details of your account. We will contact you via the email address provided.
Frequently asked questions about Supreme Lending
How is Supreme Lending rated?
Supreme Lending has a 3.7 star rating with 98 reviews.
When is Supreme Lending open?
Supreme Lending is closed now. It will open tomorrow at 9:00 a.m.
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