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Super Star Car Wash
- Automotive
- Arlington, TX
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2700 S Cooper St, Arlington, TX, 76015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
The fact that complaints are climbing indicates they have no interest in improving their business model. I thought I had agreed to a one month introductory offer at **** that gave me unlimited car washes for 30 days at their new car wash at ******* and *****. Surprised to learn they are charging me 1**** monthly which I would never have agreed to. They did not tell me that that was the plan! I called the number to cancel and was redirected to website. Website in turn had a form to fill out and it was for ********** locations... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Car wash itself went by fine. I paid for a $10.00 one, but then a few months later found that the company had started charging me "recurring monthly $20.00 payments for a subscription" that I did not ever recall signing up for. Buying a $10 car wash ?signing up for a subscription. Make that clear when people buy your services or do not automatically sign people up for it.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Unauthorized monthly charge of $29.95. Reading through reviews, this is the shady business. ************* location in ******. No one answers calls or emails, disputing charge with cc company. Want full refund.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
An employee here signed me up for a monthly service without my permission. There was no bar placed on my windshield but they were charging me. Every time I went to get a car wash done like every 3 months an employee would run up and say "go for it we got you" as if they were doing me a favor. I don't get my car washed very often so by the 3rd time I searched my credit card and saw that they were indeed charging me monthly. Because the employees did this it showed I used my membership and they did not refund me. I feel like t... read more
I have recently noticed a recurring monthly charge of $27.95 on my bank card. This has been ongoing for 5 months. I NEVER authorized this and am demanding a FULL REFUND. The super star location is **************************************************** in ******* **. I see many other reviews with this same scam from many other super star sites. This is obviously a systemic problem with super star and should be exposed. I will never use this business again.
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Superstar? More like ZEROStar.Signed up for an unlimited membership, before going in to carwash i made sure it was ok for my vehicle to go through with my roof rack and awning. First day, no problem, went through wash without any issue.Second time, roof rack and awning were damaged. Filed a customer report. Company statement in the report says Company liable- associate failed to turn off top brush resulting in damage signed and dated by ************************* ( ******* in ********, ** location) that was October 16,2022 . ... read more
Business response:
Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. Our General Manager, ****** will be reaching out to your shortly, in the hopes to address and potentially resolve your concerns. Thank you.
Buyer beware. When that nice guy at the gate offers you a deal and then you realize that he didnt mention that I would be charged ***** a month until who knows when and no number to contact them I need a number to cancel this ridiculous charges. I havent been since I got the good deal. Never never going back there.
Business response:
Hi ******,So that we can assist, are you able to provide the following information:- Location of Car Wash. - Full Name on the Account.- Fast Pass/License plate number - Last 4 digits of the Credit Card on ******** apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry.We appreciate your patience. Thank you.
Thieves!! I got a cheep as possible wash and SURPRISE a month later they changed me $19.95 for a membership I said NO I dont want it!! To me right now $19.95 is like $300 to someone else!!! Overdrawn my ********** fees!!!!!! Waited 10 minutes for an answer to my call.. we can give you a gift card to the car wash NO! Refund me and dont let this happen again.. I was very polite. She said ok stopped it. Thank you for calling.. ************* away from them! Thieves!
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
went to the location on 81st and T-Bird for a carwash, the worker asked if I wanted free carwashes for ************************** more than what I was already paying, I asked her 3 times if this was signing up for monthly service and was told no. I gave no personal information, however after i went back for my "Free" wash within the 30 days my bank account was charged $27.95. I called their corporate office and the rude person I spoke to told me it was my responsibility to cancel before they charged me if I didnt want the mo... read more
Business response:
Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *********************** Director of **************** **********************
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 4.5 star rating with 1,715 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open at 7:00 a.m.
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