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Super Star Car Wash
- Automotive
- Arlington, TX
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2700 S Cooper St, Arlington, TX, 76015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Impossible to get anyone to pick up the phone and web site continues to provide an error message when trying to cancel monthly payment plan. Very shady!
Business response:
Hi **************,Our sincere apologies for the frustration and experience. I will send you an email with my information so that we can cancel your account, as per your request.Thank you for your patience.
Went yesterday 9/19/21 to get a wash. One of the employees went to assist with the payment. She goes and says: "Oh we have a $2.95 wash going on today, do you want to get it?" and I agreed. Then she said she will need my phone number. I asked what was the phone number for. She said: "Oh it is just for our rewards program and you'll get the $2.95 wash". I said okay sounds good. I want ahead and paid with my debit card. I got a receipt and went to do my wash. After I finished I was looking at the receipt and it showed an expir... read more
Business response:
Hello ******************,Our sincere apologies for the frustration and experience. I sent you an email for specific information so that we can assist you.Thank you,**** M GarciaDirector of Customer *****************************
I come here very frequently and on 8/24 I went and got a full service car wash. During the time they had my car in their possession, my antenna fin on the back of my vehicle was ripped off inside the car wash. I noticed it about an hour afterwards and called back to see if they had found an antenna fin and they did find my part inside their car wash. At this point it had been completely ripped off where I couldnt just place it back on myself. I called to see what they could do for me at that point and they told me if I got a... read more
Business response:
Hi *****,Our apologies for the experience you had at one of our locations. We truly value our customers, as such, our General Manager will be in contact with you shortly.We appreciate your patience,Thank you,**** M GarciaDirector of Customer *****************************
Horrible customer service. If you take your vehicle there and don't have a problem, consider yourself lucky. If you do have a problem, don't expect a happy outcome. The management is inept and unwilling to do anything to resolve your issue. Find another car wash and save yourself a lot of grief.
Business response:
Hello ********************,Our sincere apologies for the frustration and experience you had. We value our customers and look forward to assisting you in any way that we can. Please call our **************** number at **************, Mon - Sat 8-5 pm so that we can assist you.We look forward to hearing from you.Thank you,**** GarciaDirector of Customer *****************************
I had made an appointment to get my car detailed and I showed at at 9 am. They told me that my car would be done at 2 pm and they would give me a call when my car was done. I called them at 3:15 pm to see if my car was ready and they told me it was. I showed up to pick up my car and nothing was done to it! There was dust all over it and bird ****. One of the workers came up to me and my dad and gave me my keys. My dad was taking to them trying to see why my car had nothing done to it when we spent $200 on a full detail and f... read more
Business response:
Hello ************,Our sincere apologies for the experience you had at one of our locations. Can you please let me know at which locations this transpired so that I may look into the details?Thank you for your patience.**** M GarciaDirector of Customer *****************************
Horrible customer service would give them zero stars if I could. Call their customer service to request a refund for a plan that charged me under the 30-day ****. However during this time I had a very sick family member who passed away and was unable to cancel it before the 30 day **** not knowing I was going to be billed before then. The customer service was very rude. I have never had such bad customer service. I would never recommend this company to anyone. Do not use this car wash or do business with this company they ar... read more
Business response:
Hello Ms. *******, Our sincere apologies for the frustration. As we value all of our customers, please feel free to reach out to me directly with the details and I will be happy to review the circumstances with the hopes of providing a reasonable solution. Thank you, Jose M G***** Director of Customer Service Super Star Car Wash
Don’t ever go here !! Poor customer service no communication between employees! Waited over 4 *****hours on-site for them to tell me they’re barely going to start the job!! Ridiculous!!! Pre paid $200 worth full detail to get done! I need my refund back, some ********!!
Business response:
Hello Ms. *******, Our sincere apologies for the experience you had and the frustration. Please contact me directly so that I may provide some assistance. Jose M G***** Director of Customer Service Super Star Car Wash
I went for a fast wash in April and the attendant said sign up for 1 cent car wash and I started to turn it down, He said cancel any time. I used it one time for I usually purchase the hot wax treatment. No one in **************** answers the phone I have tried since the payments for June and July have been added to my credit card. and I never used the fast wash after that. If you call to talk to customer service that is only between 8 to 5 PM and after hanging on for 30 minutes or more a recording said to leave a message an... read more
Business response:
Good morning Ms. *****, Our sincere apologies for the frustration. We are more than happy to assist you. Please contact me directly via email if you need further assistance. Thank you for your patience. Jose M G***** Director of Customer Service Super Star Car Wash
SCAM ALERT! I recently visited the location at Priest and Warner. There was a young man standing at the payment kiosk who stated he was there "to assist with the payment process". He asked for my card and what kind of was I would like and then pressed a few buttons and the entrance gate opened...All good right? NO, this punk ass enrolled me into their monthly unlimited wash program without my approval or knowledge, and today my debit card was hit with a RECURRING charge of $17.95! I have tried for 2 days to contact their cor... read more
Business response:
Good morning Mr. ********, Our sincere apologies for the frustration. We are more than happy to assist you. Please contact me directly via email if you need further assistance. Thank you for your patience. Jose M G***** Director of Customer Service Super Star Car Wash
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 4.5 star rating with 1,715 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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