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Sun Solar
- Springfield, MO
About this business
We sell, install, and maintain solar energy systems in Springfield,
Location details
2531 North Patterson Avenue, Springfield, MO, 65803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was down for a month due to bad inverter, was told several fix it dates and they missed all but the last one. Very poor communications and poor customer relations. They dropped the ball for this customer.
Business response:
Dan, we are so sorry that your experience with us did not meet your expectations. We would love an opportunity to help remedy the issues you are having. We will look into your file and reach out to you soon. Again, we apologize for any inconvenience and will work to fix any problems you are having.
They treat their employees bad here, management has an abusive and harassing way of treating the people who work for them. I've known a couple people who all say the same.
Initially my experience with this company was great, but once the install finally took place (after months of delays) we started realizing that we were not getting what we were led to believe we purchased. 1. We were told that we would be paid back at full retail value what we put into the grid. This is untrue. We are paid back at wholesale, which is only 10% of what you pay for it. We receive pennies for what we put in. 2. We were told the panels would cover our average power use. I am having to pay KCPL for my power, durin... read more
Business response:
We are so sorry that your experience with our company has not met your expectations. We want to ensure that we can make our customers happy and are looking into your account for solutions. Our customer service will be reaching out to you today. We sincerely hope that we can help to make your overall experience a positive one.
As a Sun Solar customer, I am extremely disappointed!!! Our system has been in the process of being installed since May and still has not been completed. There is still no knowledge of when it will be completed and it seems no one knows what's going on. When we did our consultation for possible purchasing of the system, our sales person said we would not receive a bill until after 18 months and everything is installed. HOWEVER, yesterday we received a bill and my system is still not completed or working. How is this proper b... read more
Business response:
Mollie, I am so sorry that your experience has not met your expectations. This does not align with our company values and we are working hard to research your account in order to work out a solution.
Recommended
I'm one year in and no problems. I one of the smallest arrays (21 panels) and it's saved me about $1000 this year in electric.
I'm one year in and no problems. I one of the smallest arrays (21 panels) and it's saved me about $1000 this year in electric.
We have had a very poor customer experience with Sun Solar. Everyone at the company that we have had to deal with; from salesperson Earl, to his supervisor, to the "office girls", to the "engineers drawing the plans"; was very misguided, contradicted each other, made commitments and didn't follow through, wouldn't return calls, etc. everything we questioned was always "someone else's area" and they would "call us back". We had to do personal follow-ups weekly, if not more, because the lack of movement and information on our ... read more
Business response:
Richard, we do apologize if we have missed your communication. A member of our team will be contacting you later this morning to assist you further. We strive to offer exemplary customer service and we do apologize if you feel we have fallen short of that. We will absolutely work to make your experience a positive one.
I wrote a review earlier on this company that was not favorable at all. Stating basically that I was still paying electric bills and I was not happy and be careful dealing with this company. I was contacted by Mo Sun Solar. They came out and checked my system. 1/3 of my Solar panels where off line and not producing. This evidently was this way from day one the Solar system came on line. They changed the settings and my power output really went up . I am looking forward to No bills now. Also the owner of the company contacted... read more
Frequently asked questions about Sun Solar
How is Sun Solar rated?
Sun Solar has a 4.3 star rating with 851 reviews.
When is Sun Solar open?
Sun Solar is open now. It will close at 5:00 p.m.
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