Storm Smart Building Systems, Inc.

Veronica G 

on BBB

2 years ago

I had my hurricane shutters put in a few years back I didn't have a reason to use them for about 13 months after ...they never closed properly... I called and they told me that I would be charged for a man to come and check them out someone did come and he said they were put in incorrectly. I tried to get back in touch with the manager but to no Avail.... We're having another hurricane over the next couple of days I decided to attempt to close the shutters and it is very difficult they do not align correctly for me to lock t... read more

Michelle C 

on BBB

3 years ago

Very impressed with the professionalism and hard work of David, the installer, as well as the administration team, Stephanie. Despite the delays due to COVID, everything arrived and was installed as expected. Excellent work. 

Patricia C 

on BBB

3 years ago

My complaint is that Storm Smart is unprofessional and is a dysfunctional company as far as their billing practices. We had storm Smart install shutters for our home. We like the shutters and had some minor issues with installation. The contract was for $18,000 with $6000 down leaving a balance of $12,000. Balance due upon completion, which was on 10/1/21. We paid what Storm Smart said was our final amount due, $12,000 on 10/1/21. Check was cashed by Storm Smart on 10/4/21 (R Cook 1). On 2/4/22, (5 months later) Stom Smart s... read more

Walter M 

on BBB

3 years ago

Storm Smart installed windows and sliders throughout our condo a few years ago. We have one window that is clouding up. We called them and they sent a person to assess the problem. These windows were supposed to be guarenteed for life. There was a $75 assessment fee. He said they no longer used that manufacturer. He said there would be a charge of $130 to replace the glass. We have called repeatedly, left messages and asked to speak with a supervisor, who never returned our calls. We just want this issue resolved and the gla... read more

Christine S 

on BBB

3 years ago

0 stars if I could. Communication is non existent with this company. Ordered windows and gave deposit in April. Was given a 12-14 week lead time for manufacturing and install. That WOULD HAVE put us at early August if the windows would have been ordered at time of deposit. Which unfortunately they weren't. Mid June we find out something was happening with 1 specific window (small bathroom window) that was holding up the production? Still not sure if this is even true or not because in the last 9 months the 2 people I have sp... read more

Gary G. 

on BBB

4 years ago

Still haven't had call back. Spent 10,000 no customer service. Worst company ever. 

Judy M 

on BBB

4 years ago

This place has the worst customer service I have ever encountered. Engaged with them to put screens on my lanai back in Marc. Mark, the salesman, assured us repeatedly rain would not come into the lanai. LIED. Mark assured us they don't get paid until the job is completed. Well, they took the money BEFORE the job was started LIED. Mark assured us that his company wants us to be 100% satisfied, we are NOT! When they finished putting the screens up, the workers left aluminum shavings all over my yard. Their boss, said to my hu... read more

SUSAN 

on BBB

4 years ago

Stay away from this business. The service is horrible, the customer service representatives are incompetent, the wait times are far from competitive, and they lie. Refused to give me the number of the president of the company. They repaired a screen, which I waited over a month to get an appointment, and it broke the same day. Now I have to wait another 3 weeks. Rude, horrible customer service. They do not stand by their product. 

Craig B 

on BBB

4 years ago

I had them install four screens. All ok I waited six weeks for final inspection from collier county and their final work. Called several times They never scheduled inspection They took my money never completed work Do not do business with them!