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Storm Smart Building Systems, Inc.
- Home & Garden
- Fort Myers, FL
About this business
500 Largest Companies On The Gulf Coast;Gulf Coast's 500 Largest Companies;Better Business Bureau
Location details
6182 Idlewild St, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are very pleased with service and installation. The ************ were exceptional.
Business response:
Thank you for taking the time to review our products and service, Sharon. We greatly appreciate your business.
Clean job, friendly installer, great product! What more can you ask for??
After installation, the inspection occurred and now it's been 4 weeks and 4 phone calls later and I can't get the company to return my calls or finish installing the trim pieces. I also never received my warranty paperwork they promised so I have no documentation in case something breaks. The post- sales and installation support is the worst I've seen. After reading these reviews, I'm really worried about something breaking and I can't get it fixed with or without paperwork.
Business response:
We are sorry for the frustration you feel on getting your installation finalized. The punchout, which includes trim pieces, will be completed on December 1. You should have received your Warranty Paperwork yesterday and if not, it will arrive today. Thank you for bringing this to our attention in order for us to address and correct any breaks in our system.
Everyone who has praised this company for great installation, just wait until you have an issue and need them to come back to fix THEIR bad workmanship, then we can talk again. This is THE worst company to deal with. Their after sales service is NON-EXISTANT. I have been trying for over a year for them fix a lock on an accordion shutter and to fix the manual override that they installed in the DRYWALL without any reinforcement. The entire mechanism broke out of the wall when I needed to use it. TWO of their technicians have ... read more
Business response:
We sincerely apologize for the inconvenience you've experienced with our company, and we understand the frustration you must be feeling. We take your feedback seriously, as it highlights areas where we have fallen short of our commitment to excellent service. First and foremost, we want to express our regret for the ongoing issues you've faced with the lock on your accordion shutter and the manual override. It is disheartening to hear that our after-sales service has not met your expectations, and we acknowledge the importan... read more
Everyone who has praised this company for great installation, just wait until you have an issue and need them to come back to fix THEIR bad workmanship, then we can talk again. This is THE worst company to deal with. Their after sales service is NON-EXISTANT. I have been trying for over a year for them fix a lock on an accordion shutter and to fix the manual override that they installed in the DRYWALL without any reinforcement. The entire mechanism broke out of the wall when I needed to use it. TWO of their technicians have ... read more
Business response:
We sincerely apologize for the inconvenience you've experienced with our company, and we understand the frustration you must be feeling. We take your feedback seriously, as it highlights areas where we have fallen short of our commitment to excellent service. First and foremost, we want to express our regret for the ongoing issues you've faced with the lock on your accordion shutter and the manual override. It is disheartening to hear that our after-sales service has not met your expectations, and we acknowledge the importan... read more
Placed our order with Storm Smart 2/2022 for entire home install of new impact windows and sliders. Installation began 8/2022. Fast forward to 11/2023 our impact sliders and windows are still not installed properly or with correct product. They ordered wrong sliders not once but twice. Showed up again today with two wrong panels. Guess that will be order number three, if anyone shows up to figure this out. Still missing correct front door. Windows are now leaking. Two Sliders installed wrong so water runs in the tracks, on t... read more
Business response:
<p>We sincerely apologize for the unacceptable experience you have had with our company during the installation of your impact windows and sliders. Your feedback is crucial to us, and we are deeply sorry for the frustration and inconvenience you've endured. First and foremost, we want to express our regret for the repeated errors in ordering the wrong sliders and the ongoing issues with the installation. It is disheartening to learn about the water leakage and the incorrect installation that resulted in significant problems ... read more
The wait for installation was well worth it! It is a beautiful addition to my home! **** was always responsive to my calls and ********** was a dynamic duo during the installation. Thank you so much!!!!!
Business response:
Thank you for sharing your experience, *******! It was our pleasure to serve you.
I have a rear lanai storm catcher rolldown *** manual crank that was installed with resof the house windows and doors that has only last since April 15th, 2022 and it is broken cannot be cranked up or down AT ALL . We called in for repair since this is hurricane season THREE WEEKS AGO WERE GIVEN RUN AROUND and are now saying they cannot fix until NOVEMBER 18TH.THIS IS NOT ACCEPTABLE this work has a 5 YEAR WARRANTY . we need it FIXED NOW ALSO THE PLASTIC COVERS FOR THE ACCORDION LOCKS HAVE ALL BROKENN WITH THE HEAT WE NEED NE... read more
Business response:
We are sorry you had issues obtaining a timely Service Appointment, ****. Per your discussion with our Director of Operations, Storm Smart will asses the situation and correct on October 16, 2023.
This is the last company you should trust to protect you from a storm these days.I have used this company for 12 years to install and maintain the hurricane shutters to both of my homes.Over 3 weeks ago a fault developed in one of my main lanai electric roll down shutters.I called Storm Smarts number as I always used to do but was directed to their website to place the call.It took a week for them to respond to my call and then they arranged a visit for a date 2 weeks into the future. The earliest they could do apparently.Th... read more
Frequently asked questions about Storm Smart Building Systems, Inc.
How is Storm Smart Building Systems, Inc. rated?
Storm Smart Building Systems, Inc. has a 4.3 star rating with 252 reviews.
When is Storm Smart Building Systems, Inc. open?
Storm Smart Building Systems, Inc. is closed now. It will open on Monday at 9:00 a.m.
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