Storm Smart Building Systems, Inc.

Nanci B 

on BBB

a year ago

After spending ****** dollars on hurricane shutters I am extreme dissatisfied with the customer service.Shutter is stuck in the half way position. Called for an apt two weeks ago or-longer and never heard from them. I phoned and the women who answered was very rude.told me they will get to me when they have time.Not the company you want to hire anymore, there are far better shutter companies out there. 

C. M. 

on BBB

a year ago

The product is nice but the service, communication and professionalism is horrible. Weve had a damaged roll down lanai screen since hurricane *** in Sept 22. After months and months of no communication they finally had someone put a quote together. They then sent some one out in July 23 and they took the damaged screen apart left our soffit open to the elements laid everything on our pool deck and said the screen they brought was the wrong size and someone would be back quickly with the correct one. Its now almost the end of... read more

Ruth M 

on BBB

2 years ago

This is my Praise Report to the ********************************** Storm Smart-***************, ** From the moment these men promptly arrived at their R&R of a 30' screen on the 4th floor condominium unit on Tuesday 6/27/23, they displayed politeness, courteous and were respectful as if this were their home, throughout the 5hr. installation. Most importantly ************* are knowledgeable of the product and the engineering aspect of a perfect fit for this monster size screen. They are great team players and it is obviously ... read more

Thomss O 

on BBB

2 years ago

There is no way Storm Smart should be rated A+ by BBB. The screens are fine, but their customer service is absolutely horrible. We have been waiting weeks for someone to call us about a problem with one of our screens. We have left multiple messages and have been promised call backs but they never happened. Their responsiveness is non existent. They should be required to disclose this when they quote on a project or outsource customer service and repairs to a 3rd party. We’d give Storm Smart’s customer service an F. 

hidalia a 

on BBB

2 years ago

my complain is about their customer service . one of my accordeon shutters lock got stuck we closed them foe hurricane and when we tried opening it the lock was not working we did not have any hurricane damage in our area and the shutters are all in good condition just that one lock ! i called and emailed about it and it took months for someone to call back i made an appointment and waited for another month only to find out no one was coming because i didnt make an appointment . seriously !!! i emailed again and no call back... read more

Dan T 

on BBB

2 years ago

My storm screen got stuck in the down position on 5/20/23 cutting off access to my pool and spa from my house. I tried to manually raise it but that wasnt working either. After calling 3 consecutive days I finally got a call back on the 5th day saying they can come on 6/9; three weeks after the malfunction! I explained if they could just send someone to raise the screen so I could have access, that would be great and you can fix it whenever. I was told I would get a call back. Two more days, no call back. In a little over tw... read more

Barbara H 

on BBB

2 years ago

The product is really great but the service is absolutely horrible. I need a replacement blind and they have cancelled the installation on me twice. When I call and ask for another appointment, they say they are so swamped and cannot give me a date but will call me back. So far, they have NEVER called me back. I am extremely disappointed in the customer service from a company that has such a great product. They should not sell what they cannot service. 

Bryan L. 

on BBB

2 years ago

Worst company to deal with. Nothing but the run around and no response from the company. Spent 16000.00 plus and no warranty on product or service. Multiple phone calls and lies,lies and lies. Service people are so full of b.s.. company stands behind nothing. My screen system was installed in August 2022 and never worked properly. Not a company to hire for anything.<br /> <br /> <br /> 

Daniel W 

on BBB

2 years ago

My name is *************************** on Monday Feb 13 I had storm smart reinstall my shutters on my patio door the service technician ******************** did the work the young man was very professional and very polite he was a perfectionist in every way I would highly recommend him . Please forward my complement to him and his Manager. Thank you ********************