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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been with State Farm over 30 years. Recently I had a storm damage my roof and tear off roofing shingles. My home is 20 years old and this is the original roof. The subdivision I live in has had numerous roofs having to be replaced within the last 3 years. State Farm decided that my roof could be repaired for just over $1,400. The roofing shingles fail the brittle test so the roof is unrepairable and must be replaced. However, rather than act in good fate, State Farm continues asking for yet more video and photo proof ... read more
Business response:
Providing Insurance and Financial Services Home Office, Bloomington, IL February 22, 2022 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Review ****** ****** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 14, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on February 17, 2022, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincere... read more
Can you give zero stars. Our truck has been at the shop for over a month. We started the claim in November, we are in February and cannot get the claims dept to handle the claim properly. We sit on hold for hours trying to talk to someone, nobody knows what the other person is doing, nobody returns our phone calls. My husband finally got a phone number for an estimator, Jose G***** who refused to provide us a supervisor phone number, told us to call the 1800 claims number again. This is THE WORST company i have ever dealt wi... read more
Policy ************ I recently moved to O***. I purchased renters insurance through this agent. My auto insurance is still with my agent in T****. After a month living here I was called by some lady asking if I wanted to move my auto insurance policy from t**** to their office for “convenience.” I asked her what the savings would be and she shrugged it off. I told her there was no way auto insurance here is the exact same price as t****, the cost of living there is 3x what it is here. She said she would call my T**** agent t... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated February 11, 2022. While we cannot share specific details in this public response, however, State Farm has also received the same concern via the O*** Department of Insurance and will address it with the Department of Insurance. Sincerely, Agency Sales Administration State Farm Insurance Companies Corporate Headquarters
I am 59 years old disabled and on dialysis. I have been treated shamefully by State Farm my claim#*********. My phone calls to State Farm employees adjusters: Brian L***, Ian W********,Latreea G********Buffie M*******. More than half of my belongings including computers, furniture,Electronics and cook ware, bed and medical equipment has been lost.
Claim obstacles if you don't use a "preferred" shop. 1 hour hold time if you call claims. They dont answer the claim email box provided either.
Was looking for a home policy.I got a quote . then with out my aproval they charge my Escrow, without me signing not one document. This is Fruad,
This company su*** A******** they lie they don't take claim for things they fuck up on their end. A lady hit a parked car Infront of me while driving and then backed into my car. Trying to leave the accident seen. They wanna blame me saying i hit her when clearly, I sent pictures of the side of my car messed up? If I hit her wouldn't the front of my car be messed up? But it's not proving my I even have 4 Witness that saw it happen and they're still trying to blame me. Still haven't pay me my money or nothing!! They s*** I wi... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated February 11, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on February 16, 2022, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer.
Super disappointed with them. I have been a customer for years. I never thought I would be so mad with this company. I need to register my car and need proof of insurance. I use to be able to access them on the app. Now I cant. I wrote the customer service team on the app. They said they would resolve it. Got an email saying I am not the primary person on the account so I can't access to it. I pay the bill its in my name. I called tried to get them to fix it and they won't. So I will be driving hours out of my way to my agen... read more
In early January I was involved in a car accident. I was hit. 4 weeks later my insurance agent still has not filed a claim with the other insurance, has not looked for the police report, and expects me to pay the deductible. I am the victim; I should not be paying anything. So, I filed a claim with the other insurance, found and filed the police report, and called corporate to have a adjuster come out to write up a report on the damage. Then I start to call around to get my truck into a shop and no one wants to do work for a... read more
Business response:
Providing Insurance and Financial Services Home Office, Bloomington, IL February 9, 2022 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 8, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on February 9, 2022, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, P... read more
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is open now. It will close at 5:00 p.m.
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