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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My teenage daughter was rear ended by a State Farm client. They were promptly responsive at the beginning of the claim. However, once they said what they could do, they left everything in our hands and provided zero support. They claim department appears to by employed by inexperienced adjusters that have zero authority. So it is either take it or leave it without doing significant research and work on your own. My claim was opened March 19th and has still not been closed out, and worse of all, we still do not have a car fix... read more
I've been with State Farm for over a decade. During this time my monthly bill fluctuated drastically from month to month and no matter how many hours I spent on the phone with agents, they could not get the issue resolved consistently nor could they explain the billing to me. On many occasions they would do a full financial analysis in order to prove I was not being overcharged, which of course took days since the whole system is a disaster. Any company that charges you different amounts every month for the same coverage is ... read more
If i could give them zero stars i would, i have only been with state farm for 2 years and this year I'm canceling this crap, their agents all tell you different things, they are extremely rude, one agent even accused me of stealing the money after THEY sent the money to the company who never did the work like I'm not paying the insurance in the first place, they cover absolutely nothing, all they do is take your money, one girl claimed that she didn't even talk to me after my husband confronted her but i had receipts, I'm gl... read more
Business response:
Providing Insurance and Financial Services Home Office, Bloomington, IL April 26, 2022 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: ***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 19, 2022. While we cannot share specific details in this public response, our Claims Department contacted the complainant on April 4, 2022, to address her concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and co... read more
Do NOT pay these people money because they will take it and say you don't have insurance. This is the worst experience I have ever had with an insurance company!! Now I am stuck with no car and I made a payment 14 days ago. There is still NO payment showing up on my account. It has processed through my bank and I have a receipt and no resolution.
If ZERO was an option for review... that would be my choice. I am a Loyal State Farm (SF) client since 1976. Did NOT select Michael Hebert as agent. For some reason my business was given to him automatically after prior agent retired/passed. Held auto, renter & home ins with them my entire life. Called him in Dec 2020 to request workman's comp. coverage for just myself as small business owner (self employed). Was provided a quote of approx. $120/mo and I accepted. I authorized monthly auto payments on my business credit card... read more
I had an auto insurance policy with the State Farm agent K. Modesitt of V*** ****** **. Due to uncompetitive State Farm's premiums, I switched to another company effective October 01, 2021. On September 13, 2021,I requested State Farm to cancel my policy effective October 02, 2021. Ms. Marie ******* from K. Modesitt's agency emailed me that she received and processed my cancellation request effective 10/02/2021. Later on, I received a cancellation letter from an agent K. Modesitt dated September 17, 2021 with a surprising ef... read more
Ive had State Farm car insurance and homeowners insurance for 25 years in **** ****** . My car premium has been going up at a ridiculous amount. Shame on me for staying with them for as long as I have and trusting them to be honest ! I have been paying $15,000 a year for 5 cars which ran me around $1250-$1300 a month . I called ***and got a quote for $7200 a year . That’s a huge difference which leads me to believe they are ripping people off so badly and I’d like to know what I can do about it?
State Farm Claims depart is horrible. I am a 30-year customer that got hit in an auto accident. not only did they treat me like they couldn't care a less they never looked into my claim and said I was a fault for rear-end collision. They wrote down I violated a vehicle code that does not even exist in the state of **. When I called them out they just ignored me and never returned phone calls and the agent we have is useless and not helpful at all.
Business response:
Thank you for the opportunity to reply to your correspondence. While we cannot share specific details in the public response, our Claims Department contacted the complainant to address concerns.
State Farm, well I can tell your this we have not gotten the "******* ******* Service", that is for sure. We Roof damage, a broken window, and hail damage from a storm that happen in December of 2021. It is now April 2022 and State Farm has not helped us but took 500.00 deposit and did nothing. The first person they sent to the house came over and then told us they don't do residential work so that made no sense. The second company E******* **** must be a scam they made appointment four time and failed to show up. When they ... read more
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is closed now. It will open tomorrow at 8:30 a.m.
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