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Stack-on Products Co.
- Home Services
- Wauconda, IL
About this business
Stack-On Products Company manufactures and sell storage for commerical and home use, inlcuding Secure Storage - personal safes, fire resistant and waterproof safes, quick access and biometric safes, gun safes, gun and security cabinets, Tool Storage for the DIY and Professional, Garage Storage and Organization, Craft and Parts storage.
Location details
1360 N Old Rand Rd, Wauconda, IL, 60084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased a gun cabinet on 6/16/18. Got home and got the cabinet upstairs to my second floor office. Unpacked the cabinet and despite the box saying that the keys are at the top, there were no keys (believe me, I tore the packaging apart for 15 min trying to find them). Spoke with customer service on 6/18/18, emailed in my license, proof of purchase and key form. Contacted them for status updates on 6/19, 6/21, 6/25 (in which the agents were 100% clueless) and they are still awaiting a key to be sent. I am at 10 days so far ... read more
Business response:
Thank you for allowing us to respond, as Customer Service, this is very important to us. We are submitting the order at no cost for this customer since he has provided proof of purchase and we are working with Shipping to get this shipped as soon as possible to ensure satisfaction and once case is resolved we will update this case with our Customer. Kind regards,
On 3/17/2017 I posted a very detailed negative review concerning a terrible experience I had with Stack-On. In the name of fairness, it is only right that I update that review at this time. I was contacted recently by a representative of ***** ******** *apparent parent company of ****** *** *** *****), and advised that they had recently acquired the Stack-On brand. I was advised that they had been reviewing previous reviews of Stack-On, and reaching out to consumers. I was offered tremendous courtesy and customer service. Th... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We appreciate the feedback and most importantly the time to get to this portal and share your thoughts. Here in Alpha Guardian, we strive for continual improvement of our products and services, it is very pleasant to hear directly from our customers your experience with the product and interactions with our Team. Kind regards, Edgar ******* Customer Service Manager
I have called stack on 2 different times to order touchup paint, the second time I was told there was no record of my first call and was told it would be sent out, that call was followed up with a confirmation email to me . two weeks later I replied to the email to inquire about the order and received no reply, a week later I sent another email and did not receive a reply to that ,its been 5 weeks now and I don't have the product. if they can't come through on a problem this simple I would not want to deal with them on a war... read more
Purchased an in wall gun safe that arrived with a bent hinge and broken hinge pin. I have sent several emails and receive no response. They obviously have no care or concern for their customers or the quality of product they sell.
When I bought the safe it was still in the sealed box from the factory. Got home, no key. Can't open safe to configure electronic lock without the key. Have called and e-mailed Stack-on multiple times and provided a copy of the sales receipt, the serial # for the safe and the number key on the lock. I've never heard back. Every time I call for status, they have no record of me ever calling. Have to keep providing sales receipt, serial #, etc, like it's the first time. Bottom line, still no key and no idea if I'll ever get on... read more
Our home was broken into on 12/13/16 and the robbers were able to tweak the wheel of my gun safe and it popped open. This safe gave me false security and all my firearms, hunting items were stole. These were family heirloom guns that can not be replaced by an insurance policy, nor does the replacement cost allowed cover the value of all items. I have emailed,and mailed customer service, the police report, itemized items taken from gun safe but yet to hear of resolution. This safe is still under warranty, and has rarely been ... read more
Frequently asked questions about Stack-on Products Co.
How is Stack-on Products Co. rated?
Stack-on Products Co. has a 1.4 star rating with 42 reviews.
When is Stack-on Products Co. open?
Stack-on Products Co. is open now. It will close at 4:30 p.m.
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