Stack-on Products Co.

Taryn O 

on BBB

a month ago

Stack-On Products Really want to give ZERO STARS but it wont let me!If youre reading this, DO NOT buy Stacked On! Their customer service is HORRIBLE! Opened a ticket on 2/12/25 because the handle broke off. Weve emailed, called, asked for return calls, and we are no closer to getting into our safe then we were almost 4 months ago. We had just bought a vehicle by owner, and the title is STILL in the safe. We have not been able to get the title in our name, get plates/ registration so, in other words, we have a vehicle in our ... read more

Frank S 

on BBB

6 months ago

ordered 2 gun cabinets. Both arrived with all door hinge pins broken to the point of just rattling around in bottom the boxes (and 1 totally missing). Opened a case on their website. Took over a week to get an email back saying that I needed to open an account with their portal to see their response. I tried opening the account - which that you have to do is ridiculous in the first place - and on every computer and phone I tried to do it on the wesite says that it won't open an account without allowing cookies. I am not allo... read more

Vincent C 

on BBB

6 months ago

My saga With Stack on Started in November. I needed a ***lacement key for my safe and after completing and notarizing the form they provided, I received an email with instructions to pay for the ***lacement key. I paid the $20.00 and waited for weeks without hearing anything. Then I received an email that they were closing my case. I called and spoke to a customer service *** that asked me to prove that i paid the $20.00. To not hold up the process anymore, I just paid for a second key. The *** then was able to find my first... read more

Michael R 

on BBB

8 months ago

Terrible company. Keys not included with safe. Try to get a hold of customer service. Can only fill out in line form. Week later send me a form to get notarized. Week later still no response. 

Dan H 

on BBB

9 months ago

I've been trying for years and now again for weeks to get a set of Keys that never were apart of the purchase. Just like others here, I went through all their channels and notorized paper work and submitted it and even verified that they received it and they did. They stated I would receive a email or call in 2-3 days from the Key replacement division. NOTHING ! Then I receive a email stating that my " ticket ####has been closed" what the **** does that mean and I must reply to that email to reopen the ticket which I did....... read more

Kevin M 

on BBB

10 months ago

I echo ***** L's comment on 3/18. The absolute worst customer service! They do not:* Return tickets submitted for support * Reply to their "chat feature" * Pick-up the phone - I sat in queue for an hour plus...* Was offered and accepted a callback, they called me back but no one on the line This is all over a 3-week period with both myself and wife calling. It's unfortunate there isn't a negative star(s) you can give at this page! This company is the Titanic of its industry... 

James G 

on BBB

a year ago

I have a Total Defense safe and I have been trying to get my keypad to work for the past 4 months. Thank God I have a key. I finally got through one time just to be told I needed a battery with an expiration dated 2027. So I bought a newer battery dated 2028 and still nothing. Multiple calls and emails still no response. I wish I had checked the BBB first. I was warned that I should have bought a Liberty. 

Terry H 

on BBB

a year ago

This company has the absolute WORST customer service in this line of business. Ive been waiting on a replacement keypad for literally 4 months. I sent a follow up email and the customer service team stopped responding. I will never deal with this company or its products again. 

KEVIN L 

on BBB

a year ago

Garbage products and no customer service. Save your money, and dont wind up with a lock that wont work with your guns inside.