This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Stack-on Products Co.
- Home Services
- Wauconda, IL
About this business
Stack-On Products Company manufactures and sell storage for commerical and home use, inlcuding Secure Storage - personal safes, fire resistant and waterproof safes, quick access and biometric safes, gun safes, gun and security cabinets, Tool Storage for the DIY and Professional, Garage Storage and Organization, Craft and Parts storage.
Location details
1360 N Old Rand Rd, Wauconda, IL, 60084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I echo ***** L's comment on 3/18. The absolute worst customer service! They do not:* Return tickets submitted for support * Reply to their "chat feature" * Pick-up the phone - I sat in queue for an hour plus...* Was offered and accepted a callback, they called me back but no one on the line This is all over a 3-week period with both myself and wife calling. It's unfortunate there isn't a negative star(s) you can give at this page! This company is the Titanic of its industry...
I have a Total Defense safe and I have been trying to get my keypad to work for the past 4 months. Thank God I have a key. I finally got through one time just to be told I needed a battery with an expiration dated 2027. So I bought a newer battery dated 2028 and still nothing. Multiple calls and emails still no response. I wish I had checked the BBB first. I was warned that I should have bought a Liberty.
Business response:
We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. Unfortunately, I was not able to find any information on our records for follow-up on your case and proper resolution, please contact us at ******************************************************
This company has the absolute WORST customer service in this line of business. Ive been waiting on a replacement keypad for literally 4 months. I sent a follow up email and the customer service team stopped responding. I will never deal with this company or its products again.
Business response:
Hello *****,I apologize for the inconvenience, according to the tracking number of your order, it was delivered on February 7th. but we did not get a reply. We will ship a new order to your address, we will provide tracking number via email.
Garbage products and no customer service. Save your money, and dont wind up with a lock that wont work with your guns inside.
Business response:
A specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
I am unable to open my safe using the CORRECT numbers for about the past 5 months. It has been IMPOSSIBLE to reach STACK-ON by phone: after being in the que for really extended periods, you finally get messages each time directing you to call back; when I went on line to e-mail them, that also turned out to be IMPOSSIBLE: their site refuses to submit the contact email form because when you try to enter your telephone # it refuses to allow you to follow THEIR FORMAT AS DIRECTED you can not even progress pass the 1st hyphen, a... read more
Business response:
We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. A specialist has been assigned to contact you via email and follow up with this case to get resolved ASAP and ensure satisfaction.
Good luck on getting a response from customer service. I have sent two e-mails which they acknowledged but no response after that. If you purchase a Stackon safe do not expect to get any after sale support.
Business response:
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. We are currently hiring more staff to get a faster response to our requests. Looking at our records, we see there was a response last Thursday, but no answer yet. A specialist has been assigned to contact you and follow up today.
I have the Total Defense 40 safe and on December 18, 2022 the shaft broke leaving all of my valuables inside. Including some very expensive Christmas presents that I still havent been able to give out. I submitted a claim the same day it broke. Been sending emails and phone calls ever since. Ive done everything on my end including sending videos and pictures and proof of purchase. They said it would be covered under warranty. Here we are in the middle of February 2023 and I still have not gotten anything from Stack-On about ... read more
Business response:
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. We will investigate this odd situation by reviewing your case and taking corrective actions. We have also sent options for replacement, we will follow up accordingly. Here at ********************* Products, we strive for continual improvement of our products and services. We appreciate your feedback.
JaveryNH Bought an ************************************************************************************************* that the s**** holes where not drilled correctly that hold the barrel rests to the side of the cabinet. After many, many phone calls and several replacement barrel rests being sent out it was determined that they would send me a new cabinet and they did end of the story right..not so fast. I then bought a pair of the smaller cabinets that mount on top of the larger cabinets again from Tractor Supply and both o... read more
Business response:
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. Our supervisor will get in contact today to get this resolved ASAP and ensure satisfaction.
Gun safe very unreliable pop open with no key or finger print. Very unsafe to have with kids in the home. DO NOT BUY!!!! I could not find receipt so they would not honor fixing the unit. Poor customer service.
Business response:
Unfortunately, this product only carries a 1-year warranty, we verified this case in our database and it was originally reported in 2018. We sincerely apologize for the inconvenience.
Frequently asked questions about Stack-on Products Co.
How is Stack-on Products Co. rated?
Stack-on Products Co. has a 1.4 star rating with 37 reviews.
When is Stack-on Products Co. open?
Stack-on Products Co. is open now. It will close at 4:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com