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Stack-on Products Co.
- Home Services
- Wauconda, IL
About this business
Stack-On Products Company manufactures and sell storage for commerical and home use, inlcuding Secure Storage - personal safes, fire resistant and waterproof safes, quick access and biometric safes, gun safes, gun and security cabinets, Tool Storage for the DIY and Professional, Garage Storage and Organization, Craft and Parts storage.
Location details
1360 N Old Rand Rd, Wauconda, IL, 60084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought a StackOn home safe this past June, and my husband installed it in our home according to the directions with the safe. It was properly fastened down to the floor, combination installed, and our personal items put inside. It worked well for about 3 months, and then it just suddenly stopped opening. We tried, repeatedly to open the safe, using both the key and the combination. I contacted StackOn via email. They asked for video of us trying to open it with both key and combination, and proof of purchase. Also request... read more
Business response:
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. Unfortunately, our records indicate that our supervisor was never aware of this request, we will investigate further about this odd situation and take corrective actions, he will be contacting you and follow up with this case to correct this experience and ensure satisfaction.
First ever negative product review. Bought safe June, door linkage broke July. Followed customer service criteria for videos exactly on Monday night. Follow up call to verify videos were adequate ******** ******* confirmed. Follow Up email Wednesday, firearms are locked in broken safe, explained numerous times I need the property ASAP. Phoned again following Monday, gentleman on the phone had warranty department look at videos. Was told I would need to take further videos with different battery. Explained that videos were co... read more
Great brand and their customer service was top notch! Javi was simply amazing and fixed my issue quickly.
I bought a stack-on 18 gun safe from tractor supply. I knew what I was getting for the amount I paid, but when I opened it and put it together pieces were missing and hardware as well. I contacted customer service at ******************** on and after a lot of back and forth, finally got it resolved. Here we are 3 months later, and I still have not received the parts they never gave me. I would never buy a stack on product again, biggest waste of money and customer service doesnt make up for the lack of quality in their produ... read more
I bought a Stackon 24 gun safe. I cannot get the bolts to lock when trying to program the initial code. I have emailed and face book messengered several times. They want me to send videos, then more videos, then try this then try that......Finally I asked could we talk on the phone and chirp, chirp, no response. It is just a big game with them. What a joke! I would never purchase anything Stackon again. And, its made cheap as HELL!
Business response:
We sincerely apologize for the inconvenience, a specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
I originally bought a gun cabinet from one of the retail stores they sell these in. There was no hardware included in the box. I've been in contact with multiple customer service agents over the course of the last 5 or so months, and finally one of them sent me a hardware kit. I opened it up today and it's the wrong one of course. I have no idea what to do anymore to try and get the parts for this. The first two **************** people said they would get it taken care of, but I never received anything. The third is when I r... read more
Business response:
Thanks for your review. A specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
I bought a stack on 24 gun safe in August soon I noticed the handle was loose and then it started not catching when turning I've called several times and left my email and nothing has happened on their end I'm very disappointed with the service department I'm afraid it will lock me out eventually and then I'll really be stuck with this 341 +pd box with my stuff locked ** in it
Business response:
I apologize for the inconvenience, unfortunately, I could not find any records related to this email address, would you please provide the email address used when submitting your inquiry? We will be glad to follow up to ensure your satisfaction.
ticket #****** Terrible customer service. It took a week of emails, waiting on phone on hold for hours, finally talking to soneone who said they woukd send replacement for biometric lock that does not work on my just purchased new stack on safe. No shipping info, no return calls, nothing and still waiting.
This has been a horrible experience. I ordered this Stack-On gun safe for my husband's Christmas gift and it will not lock. We have followed all instructions to a T and it will not lock, not even with the manual key. It is a useless product if it does not lock. Not only that but I've submitted a ticket nearly 3 weeks ago and cannot get anyone to let me know the status. I was emailed that a new lock would be sent out to me but haven't received it yet and can't get a tracking number or even a response back from my requests. I'... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We have assigned a specialist to review, resolve and follow up on your case ASAP, we apologize for the inconvenience. Here in Alpha Guardian, we strive for continual improvement of our products and services, we appreciate your feedback. Best regards,
Frequently asked questions about Stack-on Products Co.
How is Stack-on Products Co. rated?
Stack-on Products Co. has a 1.4 star rating with 37 reviews.
When is Stack-on Products Co. open?
Stack-on Products Co. is open now. It will close at 4:30 p.m.
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