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Stack-on Products Co.
- Home Services
- Wauconda, IL
About this business
Stack-On Products Company manufactures and sell storage for commerical and home use, inlcuding Secure Storage - personal safes, fire resistant and waterproof safes, quick access and biometric safes, gun safes, gun and security cabinets, Tool Storage for the DIY and Professional, Garage Storage and Organization, Craft and Parts storage.
Location details
1360 N Old Rand Rd, Wauconda, IL, 60084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am unable to open my safe using the CORRECT numbers for about the past 5 months. It has been IMPOSSIBLE to reach STACK-ON by phone: after being in the que for really extended periods, you finally get messages each time directing you to call back; when I went on line to e-mail them, that also turned out to be IMPOSSIBLE: their site refuses to submit the contact email form because when you try to enter your telephone # it refuses to allow you to follow THEIR FORMAT AS DIRECTED you can not even progress pass the 1st hyphen, a... read more
Business response:
We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. A specialist has been assigned to contact you via email and follow up with this case to get resolved ASAP and ensure satisfaction.
Good luck on getting a response from customer service. I have sent two e-mails which they acknowledged but no response after that. If you purchase a Stackon safe do not expect to get any after sale support.
Business response:
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. We are currently hiring more staff to get a faster response to our requests. Looking at our records, we see there was a response last Thursday, but no answer yet. A specialist has been assigned to contact you and follow up today.
I have the Total Defense 40 safe and on December 18, 2022 the shaft broke leaving all of my valuables inside. Including some very expensive Christmas presents that I still havent been able to give out. I submitted a claim the same day it broke. Been sending emails and phone calls ever since. Ive done everything on my end including sending videos and pictures and proof of purchase. They said it would be covered under warranty. Here we are in the middle of February 2023 and I still have not gotten anything from Stack-On about ... read more
Business response:
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. We will investigate this odd situation by reviewing your case and taking corrective actions. We have also sent options for replacement, we will follow up accordingly. Here at ********************* Products, we strive for continual improvement of our products and services. We appreciate your feedback.
JaveryNH Bought an ************************************************************************************************* that the s**** holes where not drilled correctly that hold the barrel rests to the side of the cabinet. After many, many phone calls and several replacement barrel rests being sent out it was determined that they would send me a new cabinet and they did end of the story right..not so fast. I then bought a pair of the smaller cabinets that mount on top of the larger cabinets again from Tractor Supply and both o... read more
Business response:
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. Our supervisor will get in contact today to get this resolved ASAP and ensure satisfaction.
Gun safe very unreliable pop open with no key or finger print. Very unsafe to have with kids in the home. DO NOT BUY!!!! I could not find receipt so they would not honor fixing the unit. Poor customer service.
Business response:
Unfortunately, this product only carries a 1-year warranty, we verified this case in our database and it was originally reported in 2018. We sincerely apologize for the inconvenience.
We bought a StackOn home safe this past June, and my husband installed it in our home according to the directions with the safe. It was properly fastened down to the floor, combination installed, and our personal items put inside. It worked well for about 3 months, and then it just suddenly stopped opening. We tried, repeatedly to open the safe, using both the key and the combination. I contacted StackOn via email. They asked for video of us trying to open it with both key and combination, and proof of purchase. Also request... read more
Business response:
We sincerely apologize for the inconvenience; this is not the experience we seek to offer to our customers. Unfortunately, our records indicate that our supervisor was never aware of this request, we will investigate further about this odd situation and take corrective actions, he will be contacting you and follow up with this case to correct this experience and ensure satisfaction.
First ever negative product review. Bought safe June, door linkage broke July. Followed customer service criteria for videos exactly on Monday night. Follow up call to verify videos were adequate ******** ******* confirmed. Follow Up email Wednesday, firearms are locked in broken safe, explained numerous times I need the property ASAP. Phoned again following Monday, gentleman on the phone had warranty department look at videos. Was told I would need to take further videos with different battery. Explained that videos were co... read more
Great brand and their customer service was top notch! Javi was simply amazing and fixed my issue quickly.
I bought a stack-on 18 gun safe from tractor supply. I knew what I was getting for the amount I paid, but when I opened it and put it together pieces were missing and hardware as well. I contacted customer service at ******************** on and after a lot of back and forth, finally got it resolved. Here we are 3 months later, and I still have not received the parts they never gave me. I would never buy a stack on product again, biggest waste of money and customer service doesnt make up for the lack of quality in their produ... read more
Frequently asked questions about Stack-on Products Co.
How is Stack-on Products Co. rated?
Stack-on Products Co. has a 1.4 star rating with 42 reviews.
When is Stack-on Products Co. open?
Stack-on Products Co. is open now. It will close at 4:30 p.m.
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