Stack-on Products Co.

Kat M 

on BBB

5 years ago

My experience with Stack-on was amazing. Their customer service team went above and beyond. I messaged them to compliment them on their product. My dad, a Stack-on cabinet owner, was robbed over Thanksgiving while he was out of town. The thugs wanted his cabinet. They tore it out of the wall, and tried hauling it downstairs and outside. Being that it was about 500 pounds, I can imagine it was tricky for them. They used everything they could to try to get that cabinet open. They couldn't get it opened and when my parents arri... read more

Rick B 

on BBB

5 years ago

Rick B. Purchased a field & Stream safe 11/23/2018 The product is fine and all the parts and key were enclosed. I had a little problem trying to register on line the first customer service Rep gave me the wrong information, but the second Rep Isabel C. was great she told me that the company system was being serviced and that she would help me over the phone, I under stand that the new company is ***** ********and I guess it will take a little time to get all the bugs out and have all the customer service Rep's on the same pa... read more

Derick M 

on BBB

5 years ago

I purchased a safe at a local sporting goods store and upon arrival at home, and the corresponding effort in moving a safe, was disappointed to find out the safe was shipped without a combination. I made contact with Stack On customer service who directed me to the website to retrieve my combination. The Stack On website would not allow attachment of the required info. I proceeded to contact customer service again who gave me an email address to send the required documentation to. I complied and sent the documentation, recei... read more

Al K 

on BBB

5 years ago

Waiting on a replacement key. Their customer service SUCKS. After calling and speaking with Israel today, he said he would check on my order and call me back within an hour. When he did not call I called to speak with him again and was placed on hold then transferred to a voice prompt message after 15 minutes of trying to navigate your system, I was connected with another of you customer service morons who asked me my name then a minute after I told him, he asked me if I was someone else. put me on hold then disconnected me.... read more

Pete P. 

on BBB

6 years ago

Purchased a gun cabinet on 6/16/18. Got home and got the cabinet upstairs to my second floor office. Unpacked the cabinet and despite the box saying that the keys are at the top, there were no keys (believe me, I tore the packaging apart for 15 min trying to find them). Spoke with customer service on 6/18/18, emailed in my license, proof of purchase and key form. Contacted them for status updates on 6/19, 6/21, 6/25 (in which the agents were 100% clueless) and they are still awaiting a key to be sent. I am at 10 days so far ... read more

Jacob F. 

on BBB

6 years ago

On 3/17/2017 I posted a very detailed negative review concerning a terrible experience I had with Stack-On. In the name of fairness, it is only right that I update that review at this time. I was contacted recently by a representative of ***** ******** *apparent parent company of ****** *** *** *****), and advised that they had recently acquired the Stack-On brand. I was advised that they had been reviewing previous reviews of Stack-On, and reaching out to consumers. I was offered tremendous courtesy and customer service. Th... read more

anthony l. 

on BBB

6 years ago

I have called stack on 2 different times to order touchup paint, the second time I was told there was no record of my first call and was told it would be sent out, that call was followed up with a confirmation email to me . two weeks later I replied to the email to inquire about the order and received no reply, a week later I sent another email and did not receive a reply to that ,its been 5 weeks now and I don't have the product. if they can't come through on a problem this simple I would not want to deal with them on a war... read more

Chris G. 

on BBB

6 years ago

Purchased an in wall gun safe that arrived with a bent hinge and broken hinge pin. I have sent several emails and receive no response. They obviously have no care or concern for their customers or the quality of product they sell. 

James P 

on BBB

6 years ago

When I bought the safe it was still in the sealed box from the factory. Got home, no key. Can't open safe to configure electronic lock without the key. Have called and e-mailed Stack-on multiple times and provided a copy of the sales receipt, the serial # for the safe and the number key on the lock. I've never heard back. Every time I call for status, they have no record of me ever calling. Have to keep providing sales receipt, serial #, etc, like it's the first time. Bottom line, still no key and no idea if I'll ever get on... read more