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Stack-on Products Co.
- Home Services
- Wauconda, IL
About this business
Stack-On Products Company manufactures and sell storage for commerical and home use, inlcuding Secure Storage - personal safes, fire resistant and waterproof safes, quick access and biometric safes, gun safes, gun and security cabinets, Tool Storage for the DIY and Professional, Garage Storage and Organization, Craft and Parts storage.
Location details
1360 N Old Rand Rd, Wauconda, IL, 60084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish I could leave 0 star rating, I’ve been trying to get my replacement safe from stack on for 2 months, they haven’t emailed me back and when I call they’re giving me the run-a-round. They told me that they sent out my safe but was returned because problems with the shipping company , and they never informed me of this. “I’ll call you if I find anything out” is all I got. Customer service is a negative from me. This company should be ashamed , I know I’m only one person but I am not purchasing from them again.
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. Mr. R***** has been offered a safe replacement due to irreparable damage on the door and we are working closely with him to ensure satisfaction and once the case is resolved we will update with our customer. Kind regards, Robbie ***** Customer Service Supervisor
I have been making calls and sending items to Stack-on Customer Service since the beginning of Dec 2018. Every time I call In get: "Send us a description of the problem and a copy of the receipt." I have to call back and I am told they did not receive the receipt. I forward it again and they get it while I am on the phone with them. Then I don't get a response again for a week or so. I call back and get a new person that says send it to me. I send it again and they say now you need to send a video showing what is wrong. I se... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We are currently reviewing this case and working to improve this process, we will also contact this customer to ensure satisfaction with this review. Robbie N. Customer Service Supervisor.
I BOUGHT A 7 GUN SAFE BACK IN NOVEMBER 2018. THE FINGER PRINT SCANNER STOPPED WORKING AND WOULDN'T POWER UP EVEN WITH FRESH BATTERIES. I CONTACTED STACK ON 12/10/18 AND THEY AGREED TO SENT ME REPLACEMENT PARTS. I'VE CALLED MULTIPLE TIMES SINCE THEM WITH EXCUSE AFTER EXCUSE AND EVERY CUSTOMER SERVICE REP HAS TOLD ME THAT THEY WERE GOING TO SEND MY ORDER PRIORITY. MY LAST CALL WAS TODAY AND I AM SO DONE WITH THIS COMPANY. IT SEEMS THE ONLY WAY TO GET SERVICE WITH THIS COMPANY FROM WHAT I'VE SEEN IS THROUGH THE BBB. LETS SEE WH... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We have reviewed the order and there is tracking information available, we will follow up to assure order is delivered and provide customer's satisfaction. Robbie ***** Customer Service Supervisor
I wish I could give 0 stars. Non responsive customer service. They do not answer phones or reply to emails. There product warranties are not honored. Bought an electronic gun safe that failed after a few uses and can not get customer service to respond to repeated 20 minute on hold phone calls or a dozen emails. Just a terrible company.
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We will immediately contact Mr. K*** to provide status regarding his safe replacement, we will also keep him in the loop regarding tracking status to ensure a proper resolution. Kind regards, Customer Service Supervisor.
I ordered a replacement key the beginning of November 2018. We are going into February 2019 and still have not received the key. I have contacted this company three times since November. The first time they apologized and informed me I would receive the key in 10 to 12 business days. The second time I called to inform them that I still hadn't received the key. The company again apologized and informed me it would be on it's way. I spoke to the company again today. After being placed on hold several times within a lengthy pho... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We are currently working on the customer's request and we are also reviewing the root cause in this particular case, once it is resolved we will provide updates to our customer. Kind regards, Robbie *****Customer Service Supervisor
My experience with Stack-on was amazing. Their customer service team went above and beyond. I messaged them to compliment them on their product. My dad, a Stack-on cabinet owner, was robbed over Thanksgiving while he was out of town. The thugs wanted his cabinet. They tore it out of the wall, and tried hauling it downstairs and outside. Being that it was about 500 pounds, I can imagine it was tricky for them. They used everything they could to try to get that cabinet open. They couldn't get it opened and when my parents arri... read more
Rick B. Purchased a field & Stream safe 11/23/2018 The product is fine and all the parts and key were enclosed. I had a little problem trying to register on line the first customer service Rep gave me the wrong information, but the second Rep Isabel C. was great she told me that the company system was being serviced and that she would help me over the phone, I under stand that the new company is ***** ********and I guess it will take a little time to get all the bugs out and have all the customer service Rep's on the same pa... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We appreciate the feedback and most importantly the time to get to this portal and share your thoughts. Here in ***** ********, we strive for continual improvement of our products and services, it is very pleasant to hear directly from our customers your experience with the product and interactions with our Team. Kind regards, Robbie N**** Customer Service Supervisor
I purchased a safe at a local sporting goods store and upon arrival at home, and the corresponding effort in moving a safe, was disappointed to find out the safe was shipped without a combination. I made contact with Stack On customer service who directed me to the website to retrieve my combination. The Stack On website would not allow attachment of the required info. I proceeded to contact customer service again who gave me an email address to send the required documentation to. I complied and sent the documentation, recei... read more
Waiting on a replacement key. Their customer service SUCKS. After calling and speaking with Israel today, he said he would check on my order and call me back within an hour. When he did not call I called to speak with him again and was placed on hold then transferred to a voice prompt message after 15 minutes of trying to navigate your system, I was connected with another of you customer service morons who asked me my name then a minute after I told him, he asked me if I was someone else. put me on hold then disconnected me.... read more
Frequently asked questions about Stack-on Products Co.
How is Stack-on Products Co. rated?
Stack-on Products Co. has a 1.4 star rating with 42 reviews.
When is Stack-on Products Co. open?
Stack-on Products Co. is open now. It will close at 4:30 p.m.
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