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Stack-on Products Co.
- Home Services
- Wauconda, IL
About this business
Stack-On Products Company manufactures and sell storage for commerical and home use, inlcuding Secure Storage - personal safes, fire resistant and waterproof safes, quick access and biometric safes, gun safes, gun and security cabinets, Tool Storage for the DIY and Professional, Garage Storage and Organization, Craft and Parts storage.
Location details
1360 N Old Rand Rd, Wauconda, IL, 60084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a Stackon 24 gun safe. I cannot get the bolts to lock when trying to program the initial code. I have emailed and face book messengered several times. They want me to send videos, then more videos, then try this then try that......Finally I asked could we talk on the phone and chirp, chirp, no response. It is just a big game with them. What a joke! I would never purchase anything Stackon again. And, its made cheap as HELL!
Business response:
We sincerely apologize for the inconvenience, a specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
I originally bought a gun cabinet from one of the retail stores they sell these in. There was no hardware included in the box. I've been in contact with multiple customer service agents over the course of the last 5 or so months, and finally one of them sent me a hardware kit. I opened it up today and it's the wrong one of course. I have no idea what to do anymore to try and get the parts for this. The first two **************** people said they would get it taken care of, but I never received anything. The third is when I r... read more
Business response:
Thanks for your review. A specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
I bought a stack on 24 gun safe in August soon I noticed the handle was loose and then it started not catching when turning I've called several times and left my email and nothing has happened on their end I'm very disappointed with the service department I'm afraid it will lock me out eventually and then I'll really be stuck with this 341 +pd box with my stuff locked ** in it
Business response:
I apologize for the inconvenience, unfortunately, I could not find any records related to this email address, would you please provide the email address used when submitting your inquiry? We will be glad to follow up to ensure your satisfaction.
ticket #****** Terrible customer service. It took a week of emails, waiting on phone on hold for hours, finally talking to soneone who said they woukd send replacement for biometric lock that does not work on my just purchased new stack on safe. No shipping info, no return calls, nothing and still waiting.
This has been a horrible experience. I ordered this Stack-On gun safe for my husband's Christmas gift and it will not lock. We have followed all instructions to a T and it will not lock, not even with the manual key. It is a useless product if it does not lock. Not only that but I've submitted a ticket nearly 3 weeks ago and cannot get anyone to let me know the status. I was emailed that a new lock would be sent out to me but haven't received it yet and can't get a tracking number or even a response back from my requests. I'... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We have assigned a specialist to review, resolve and follow up on your case ASAP, we apologize for the inconvenience. Here in Alpha Guardian, we strive for continual improvement of our products and services, we appreciate your feedback. Best regards,
I have a gun safe that I bought new in march of 2018. I have not been able to get into it for aprox one year. I have contacted Stack On Products, and nothing has been done to assist me. I am very disappointed in this company, and their so called warranty on my safe. I wish I would've read the reviews before I purchased this safe.
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We are sorry for the inconvenience, we will work with our Locksmith Team to assign and get the safe repaired ASAP, we will also follow up with our customer to ensure satisfaction. Kind regards,
Received a gun cabinet with no keys. I called customer service to request a key. They sent me one after 10-12 days and the key didn’t work. I contacted customer service again and was told it was an issue with the lock then. I had to basically ask them to do something about it as they offered no assistance. Eventually they told me they would send me a new lock and gave me instructions on how to drill out the old lock. I am not experienced with this so I asked them if they would replace the cabinet if something went wrong. The... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We have located your case and assigned a specialist to review and follow up this particular case to get the cabinet either repaired or replaced, we apologize for the inconvenience. Here in Alpha Guardian, we strive for continual improvement of our products and services, we appreciate your feedback.
Received a gun cabinet with no keys. I called customer service to request a key. They sent me one after 10-12 days and the key didn’t work. I contacted customer service again and was told it was an issue with the lock then. I had to basically ask them to do something about it as they offered no assistance. Eventually they told me they would send me a new lock and gave me instructions on how to drill out the old lock. I am not experienced with this so I asked them if they would replace the cabinet if something went wrong. The... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We have located your case and assigned a specialist to review and follow up this particular case to get the cabinet either repaired or replaced, we apologize for the inconvenience. Here in Alpha Guardian, we strive for continual improvement of our products and services, we appreciate your feedback.
My safe batteries died and I couldn't find the key so I contact stack on and that's were the problems begin. I sent an email because their site wasn't working and I could place an order for a replacement key and that was on Saturday 3/16/19 and it took me until 3/21/19 after making a few phone calls and emails before I could place an order which had to done over the phone because the site still wasn't working to accept payments. They sent me the key pretty fast but it was a skeleton key and wasn't the right one. I called aga... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We are currently reviewing this case and working to improve this process, we will also contact this customer to ensure satisfaction with this review.
Frequently asked questions about Stack-on Products Co.
How is Stack-on Products Co. rated?
Stack-on Products Co. has a 1.4 star rating with 42 reviews.
When is Stack-on Products Co. open?
Stack-on Products Co. is open now. It will close at 4:30 p.m.
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