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Stack-on Products Co.
- Home Services
- Wauconda, IL
About this business
Stack-On Products Company manufactures and sell storage for commerical and home use, inlcuding Secure Storage - personal safes, fire resistant and waterproof safes, quick access and biometric safes, gun safes, gun and security cabinets, Tool Storage for the DIY and Professional, Garage Storage and Organization, Craft and Parts storage.
Location details
1360 N Old Rand Rd, Wauconda, IL, 60084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a gun safe that I bought new in march of 2018. I have not been able to get into it for aprox one year. I have contacted Stack On Products, and nothing has been done to assist me. I am very disappointed in this company, and their so called warranty on my safe. I wish I would've read the reviews before I purchased this safe.
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We are sorry for the inconvenience, we will work with our Locksmith Team to assign and get the safe repaired ASAP, we will also follow up with our customer to ensure satisfaction. Kind regards,
Received a gun cabinet with no keys. I called customer service to request a key. They sent me one after 10-12 days and the key didn’t work. I contacted customer service again and was told it was an issue with the lock then. I had to basically ask them to do something about it as they offered no assistance. Eventually they told me they would send me a new lock and gave me instructions on how to drill out the old lock. I am not experienced with this so I asked them if they would replace the cabinet if something went wrong. The... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We have located your case and assigned a specialist to review and follow up this particular case to get the cabinet either repaired or replaced, we apologize for the inconvenience. Here in Alpha Guardian, we strive for continual improvement of our products and services, we appreciate your feedback.
Received a gun cabinet with no keys. I called customer service to request a key. They sent me one after 10-12 days and the key didn’t work. I contacted customer service again and was told it was an issue with the lock then. I had to basically ask them to do something about it as they offered no assistance. Eventually they told me they would send me a new lock and gave me instructions on how to drill out the old lock. I am not experienced with this so I asked them if they would replace the cabinet if something went wrong. The... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We have located your case and assigned a specialist to review and follow up this particular case to get the cabinet either repaired or replaced, we apologize for the inconvenience. Here in Alpha Guardian, we strive for continual improvement of our products and services, we appreciate your feedback.
My safe batteries died and I couldn't find the key so I contact stack on and that's were the problems begin. I sent an email because their site wasn't working and I could place an order for a replacement key and that was on Saturday 3/16/19 and it took me until 3/21/19 after making a few phone calls and emails before I could place an order which had to done over the phone because the site still wasn't working to accept payments. They sent me the key pretty fast but it was a skeleton key and wasn't the right one. I called aga... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We are currently reviewing this case and working to improve this process, we will also contact this customer to ensure satisfaction with this review.
I wish I could leave 0 star rating, I’ve been trying to get my replacement safe from stack on for 2 months, they haven’t emailed me back and when I call they’re giving me the run-a-round. They told me that they sent out my safe but was returned because problems with the shipping company , and they never informed me of this. “I’ll call you if I find anything out” is all I got. Customer service is a negative from me. This company should be ashamed , I know I’m only one person but I am not purchasing from them again.
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. Mr. R***** has been offered a safe replacement due to irreparable damage on the door and we are working closely with him to ensure satisfaction and once the case is resolved we will update with our customer. Kind regards, Robbie ***** Customer Service Supervisor
I have been making calls and sending items to Stack-on Customer Service since the beginning of Dec 2018. Every time I call In get: "Send us a description of the problem and a copy of the receipt." I have to call back and I am told they did not receive the receipt. I forward it again and they get it while I am on the phone with them. Then I don't get a response again for a week or so. I call back and get a new person that says send it to me. I send it again and they say now you need to send a video showing what is wrong. I se... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We are currently reviewing this case and working to improve this process, we will also contact this customer to ensure satisfaction with this review. Robbie N. Customer Service Supervisor.
I BOUGHT A 7 GUN SAFE BACK IN NOVEMBER 2018. THE FINGER PRINT SCANNER STOPPED WORKING AND WOULDN'T POWER UP EVEN WITH FRESH BATTERIES. I CONTACTED STACK ON 12/10/18 AND THEY AGREED TO SENT ME REPLACEMENT PARTS. I'VE CALLED MULTIPLE TIMES SINCE THEM WITH EXCUSE AFTER EXCUSE AND EVERY CUSTOMER SERVICE REP HAS TOLD ME THAT THEY WERE GOING TO SEND MY ORDER PRIORITY. MY LAST CALL WAS TODAY AND I AM SO DONE WITH THIS COMPANY. IT SEEMS THE ONLY WAY TO GET SERVICE WITH THIS COMPANY FROM WHAT I'VE SEEN IS THROUGH THE BBB. LETS SEE WH... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We have reviewed the order and there is tracking information available, we will follow up to assure order is delivered and provide customer's satisfaction. Robbie ***** Customer Service Supervisor
I wish I could give 0 stars. Non responsive customer service. They do not answer phones or reply to emails. There product warranties are not honored. Bought an electronic gun safe that failed after a few uses and can not get customer service to respond to repeated 20 minute on hold phone calls or a dozen emails. Just a terrible company.
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We will immediately contact Mr. K*** to provide status regarding his safe replacement, we will also keep him in the loop regarding tracking status to ensure a proper resolution. Kind regards, Customer Service Supervisor.
I ordered a replacement key the beginning of November 2018. We are going into February 2019 and still have not received the key. I have contacted this company three times since November. The first time they apologized and informed me I would receive the key in 10 to 12 business days. The second time I called to inform them that I still hadn't received the key. The company again apologized and informed me it would be on it's way. I spoke to the company again today. After being placed on hold several times within a lengthy pho... read more
Business response:
Thank you for allowing us to respond, as Customer Service is very important to us. We are currently working on the customer's request and we are also reviewing the root cause in this particular case, once it is resolved we will provide updates to our customer. Kind regards, Robbie *****Customer Service Supervisor
Frequently asked questions about Stack-on Products Co.
How is Stack-on Products Co. rated?
Stack-on Products Co. has a 1.4 star rating with 37 reviews.
When is Stack-on Products Co. open?
Stack-on Products Co. is open now. It will close at 4:30 p.m.
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