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Southland Family & Urgent Care
- Urgent Care
- Mission Viejo, CA
About this business
Location details
27660 Santa Margarita Pkwy, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Southland Family & Urgent Care – Unlike other reviews, I haven't encountered these billing issues. I've been both a cash & insured patient there and have no complaints on either. They told me right away my insurance was out of network, no lies at all. They gave me huge cash discounts on xrays for my son, too. I really have a hard time believing these negative reviews because I've seen nothing of the like. The only reason I did not give 5 stars is because I don't feel my sons pain was taken seriously after he injured his foot... read more
They need to be investigated – It seems that they have a major problem with billing in this place. I know that if I had problems in my company, over and over and over, that person would be out looking for another job. Well thats not the case here as Dr Mel just can't fire his billing guy "George" because it's his son, he knows of the problem and neglects to do anything about it. This place needs the doors shut and billing practices investigated. STAY AWAY STAY AWAY STAY AWAY!
Manager lacking professionalism – I received a bill 3months after seeing the doctor for my illness. When speaking to George, the "Manager/Biller" he indicated that he had done all he would to get my claim paid and that I had to take care of the claim myself. When asked he indicated that HE billed the insurance and the insurance processed the claim under the incorrect subscriber number. He also stated he resubmitted and got a denial due to duplicate. This is where his job stopped. He refused to call the insurance to check on ... read more
Caring and knowledgeable staff – We have had excellent experiences with this office and the staff here. They go above and beyond to determine your problem. My family and I have felt that they are more aggressive in helping to determine what is happening and have fewer rules than some "managed" doctors. This is a philosophy of course. Everyone must decide for themselves what type of doctor they want. Some might choose to spend the least amount possible and that is a valid choice for them. This office may do unnecessary tests ... read more
BE CAUTIOUS ON UPSELLING BY DR. MEL- $$$$ – Be careful with Dr. Melahoures when it comes to financial issues. One apt., he gave me a bunch of heart tests in another room felt was an overkill and showed nothing. When I took them to my cardiologist, he agreed these tests were unnecessary from the symptoms and that my problem was something entirely different and it was. Beware also, they sell medications there. He said was giving me a deal on the prices and later checked with pharmacy - Mel.was three times higher then had I tak... read more
Billing Nightmare – Southland Urgent Care is not to be trusted. They accept your insurance cards, bill incorrectly, are denied insurance payment, then send you an over priced bill. They order medically unecessary tests to increase what they can bill your insurance. When your insurance company denies payment, Southland will bill you and send the bill to a collections agency. They do not respond to requests for billing documentation or even test results. There are many much better, ethical urgent care provider in the area.
Caring Physicians and Excellent Service – My husband, son and myself have been patients of Dr. Melhoures and Dr. Kraddock for over eight years. We owe a great bit of thanks to both doctors who have seen us and treated us with care and expertise. I truly believe we would have developed pneumonia and possilby been hospitalized had we not received the superb medical attention we received at Southland Family and Urgent Care Center. We have been treated for broken bones, viruses, chest congestion and sinus infections. They are a ... read more
Bait and Switch Pros! – Dr Mel will tell people on the phone that they take ALL insurance!! No problem. However, they don't. Lies when you come in and then deny they ever said anything when you show then the insurance denial letter. DO NOT TRUST THIS OFFICE or the doctor himself!!!
Great Doctor and services – Dr. Mel is a wonderful, great and caring doctor is Orange County. His services are awesome and he's always right on the money for any answers you may have. I highly recommend his services!
Frequently asked questions about Southland Family & Urgent Care
How is Southland Family & Urgent Care rated?
Southland Family & Urgent Care has a 4 star rating with 77 reviews.
When is Southland Family & Urgent Care open?
Southland Family & Urgent Care is open now. It will close at 6:00 p.m.
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