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Scootaround
- Consumer Services
- Orlando, FL
About this business
Scootaround is the nation’s leading personal transportation solutions company, offering rental services for scooters, wheelchairs, powerchairs, and rollators across North America. Whether you’re attending a convention for work or taking a week-long trip with your family, we’ve got a solution for you. Once you’ve booked your rental, Scootaround can deliver the device directly to your hotel, residence, or cruise ship cabin – whichever is most convenient. We can provide equipment rentals 7-days a w... read more
Location details
7703 Kingspointe Pkwy #400, #400, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
RecommendedI love dealing with Scootaround I have been renting from them the last two year in fort lauderdale and on cruises. They are very helpful and friendly even if you call them 100 a day. LOL
Business response:
Thanks for taking the time to respond Gina. It's always nice to get feedback from repeat customers! And don't worry about calling us as much as you need to -- that's what we're here for. We look forward to you renting with us again on your next cruise! Kind regards, Dylan H.
They did exactly what they promised. I used their scooter on a cruise and had no problems.
Business response:
Thanks for the positive feedback Dennis. The goal is to make things as easy as possible for you. Don't hesitate to give us a call if you need to rent again in the future! Kind regards, Dylan H.
I've always had great service and fully-charged scooters from Scootaround. I use the scooters when I attend scientific conferences in Washington, DC, Boston, San Diego, etc. The scooters are always waiting at the hotel for me and they hold their charge very well. I'd be at a loss without Scootaround.
Business response:
Thanks for taking the time to reach out to us, Lynn. I'm happy to hear that Scootaround has helped you attend conferences across the country. The goal is to make things as easy as possible for you! -- Dylan H.
My daughter rented a scooter on-line to be delivered for her 1st cruise out of Mobile, AL on 2/20/2017. It was NEVER delivered. She called them every hour on the hour starting at 1 PM, only got run around on the phone, passed off from 1 person to another. Very unhappy with this company..... You had at least 4 hours before the ship sailed to get her one.... but you did not. And tell us we have to wait 7 days for a refund, that is even worse service, her refund should be ASAP!
Business response:
Hi Sally, I’m deeply sorry to hear about your daughter's experience with Scootaround in Mobile. I've discussed this matter with our team and we have expedited her refund. The full amount has been processed on our end, and should appear in the bank account of the person who paid for the rental over the next few days. I understand this doesn’t change your initial experience with us, but I hope that it shows our sincerity in making things right. Once again, I am sorry for any undue stress this issue has caused you. Kind regards... read more
i have used them several times in my travels when i need to move faster. never any problem, very accommodating & equipment in top condition. this is very important to me due to a balance issue from a stroke in 2000.
I have tried to contact them regarding renting a power chair and they do not reply to website inquiries, nor answer their phone. When finally I got through someone said they would call me back - Never Happened! For a nationally known company their customer service is non-existent. Guess they do not want new customers. I know I will never recommend them! Then they send me a message asking what happened. Too late, I rented from a local competitor who understand customer service is a priority!
Business response:
Hi Lois. I'm sorry to hear you had a difficult time hearing back from Scootaround. We try to respond to all inquiries in a timely manner, and never want a customer to feel they are being treated unfairly. Please direct message me through our Facebook page regarding this matter -- or alternatively you can email me at the address below. I would be happy to see what we can do to make things right. I look forward to hearing from you. Kind regards, Dylan H. Marketing & Communications Specialist dhughes@scootaround.com
Thanks to your scooter I was able to join my family in activities I would not have been able to do. Excellent product. Excellent service for delivery and pick up etc. Thanks so much.
Business response:
Hi Joe, I'm so sorry to hear about your recent experience with Scootaround in Las Vegas, that is certainly not how we do business and I would like to speak with you about this either over the phone or via email should you be willing, to get to the bottom of what happened and try to make things right. Would you please send me your email address and/or phone number via direct message on FB or you can email me directly at spollock@scootaround.com. Thanks Joe, - Samantha
Frequently asked questions about Scootaround
How is Scootaround rated?
Scootaround has a 4.1 star rating with 456 reviews.
When is Scootaround open?
Scootaround is closed now. It will open at 9:00 a.m.
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