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Sangera Subaru
- Automotive
- Bakersfield, CA
About this business
Location details
5500 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I first contacted Sangera Subaru via the internet and they put me in contact with Brandon Row. He contacted me and answered my questions and we set up an appointment, He was very friendly and knowledgeable, we took the car out for a test drive and then he helped us get the vehicle we wanted. It was the best experience I've ever had at a car dealership. Brandon and Sangera Subaru are awesome.
Business response:
Thank you so much for taking the time to share your feedback with us, Kelly! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Hassan Halevy - Director of Marketing
Business response:
Thank you for rating your experience with us, Stacy. Please feel free to reach out to me directly if you any further questions or concerns. Regards, Hassan Halevy - Director of Marketing
I purchased a Crosstrek from here in 2013. The car had so many problems and the service personnel were so horrible to deal with I sold the car in 2014. To this day I cannot get this dealership to stop calling, emailing and mailing me flyers about service dates and deals for a car I no longer own. I have unsubscribed, sent emails to the senders and repeatedly called the dealership. If you want to buy Subaru, do yourself a favor and buy it somewhere else.
Business response:
Thank you for alerting us of this issue. I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Hassan Halevy - Director of Marketin... read more
Horrible, condescending service experience. Our 2013 Outback is burning oil, and the dealership is too busy playing games to properly address the problem. A simple oil consumption test has turned into somewhat of a cluster #*%+. The factory service center arranged for the procedure to be performed at our earliest convenience, and somehow the service advisor my wife was forced to deal with, turned the experience into a lesson in how not to treat customers.
Business response:
Joel, I would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and I’m sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us improve as a team. Please contact me so we can discuss options with you. Regards, Hassan Halevy - Director of Marketing
Business response:
Eileen, thank you so much for the 4-star rating! Take care! Best, Hassan Halevy - Director of Marketing
Great service and helpful people.
Pleased with the car, the salesman (Brandon), the process. Took much less time than anticipated
I was very impressed with my experience at Sangera Subaru. Everyone was very helpful, and the process was quick, which I really appreciated. I am enjoying my new Subaru and the service I received from both Leo and Richard was excellent. Thanks!
Frequently asked questions about Sangera Subaru
How is Sangera Subaru rated?
Sangera Subaru has a 4.6 star rating with 977 reviews.
When is Sangera Subaru open?
Sangera Subaru is closed now. It will open at 9:00 a.m.
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