Sam's Club

Mia D 

on BBB

2 years ago

PARENTS BEWARE of Sam's Club in Waldorf, MD! On two separate occasions, two employees backed up by management refused to load my groceries into my cart because my child was in the cart. The store has an unofficial policy that they will not load carts with children in any parts of the cart. I informed a manager that this was discrimination and an accessibility issue. She dismissed it, and in fact, when I informed her that the store could be sued, her reply was, "sue us!" I reached out to the general manager after the first in... read more

Kelsy C 

on BBB

2 years ago

I placed a delivery order. I never received it, but was charged for it. Never notified if the order was canceled or if I would be refunded. 

Katy B 

on BBB

2 years ago

I purchased a membership through Groupon and Sam’s club took it upon themselves to put my account on automatic renewal. When I told them I wanted it cancelled and refunded and they can’t refund it. They said they could give me a gift card or I would have to give them a a full credit card number (and all information associated with it) to send me money back. If they have my number on file for charge it, they should have it on file to refund it. I am filing a dispute with my bank, but I should never have been charged in the fi... read more

virginia c 

on BBB

2 years ago

I received a withdrawal from my account from Wallmart for the amount of $110.Since i had not bought anything from there i called bank and canceled my card.A couple of days later a fee of $110 was removed from Sams Club , at no time did i give them permission to take money from my account . This is WRONG!!! I called both Wallmart and Sams and got NO satisfaction ! Businesses should not be able to do this! 

Patty B 

on BBB

2 years ago

I would give a negative star if I could!! I purchased an e-giftcard for Southwest Airlines online at Sam'sClub.com for a friend's upcoming birthday. My payment went through just fine and I received an email of confirmation. The website said allow 24-48 hours to process. Late the next night, I still haven't seen my e-giftcard, so I checked my Sam's Club account to find out my order was canceled. I never got an email explaining what had happened or that my order was canceled. So, I started a live chat. After chatting with 2 di... read more

Phyllis S 

on BBB

2 years ago

I cancelled my membership with Sam's Club in 2021. In 2022 I did not notice the charge for auto renewel of membership. I just checked for January 2023 and they automatically renewed my membership for Sam's club $110.00 and would not refund the membership for 2022. They said they had no record of my cancellation and at the time I cancelled Sam's Club did not inform me that I needed to cancel the automatic renewal for membership. I got transferred 3 times to finally get the correct person to cancel my membership. They then tra... read more

William O. 

on BBB

2 years ago

We ordered the manhattan media fireplace online. It arrived two days ahead of schedule, when we got home from work we opened the box and it was damaged. We immediately contacted Sam’s club customer service and they replied “no problem, we will replace it and that someone will contact us within 72 hours”. We gave them our contact information and waited. The next day they left a voicemail that we could barely understand, the only thing we understood was that we did not have to do anything and that they will schedule a pick up.... read more

Cassandra B 

on BBB

2 years ago

Sam’s club charged me $664 for a fireplace that I never accepted because it was severely damaged. The driver would not give me any paperwork stating that since I denied the delivery he wasn’t required to give me any, and trusting silly old me believed him:: In hindsight, I think he didn’t give me any proof because he was trying to save his job because he shouldn’t have been carrying a 200lb item without assistance. I’ve been in dispute with Synchrony bank who sponsors the Mastercard for Sam’s. Since October 2022 I’ve gone ba... read more

Thomas L. 

on BBB

2 years ago

I have been a loyal Sam's Club member for over 20 years and was happy shopping there until they implemented deceitful practices and lied to me. The Customer Service Staff (Vrindra and Joseph) perpetuated those same lies and practices. Hence, I returned an item today and was informed that I paid for it with CREDIT! NOT SO!! I make ALL purchases with DEBIT, so that if I am disappointed with the purchase, I may return it for my CASH back. The days of Debit Card returns being honored for cash at SAM'S CLUB in Sterling VA are OVE... read more