Sam's Club

Ashley S. 

on BBB

2 years ago

To: Sam’s Club CEO/Management Team It is with a heavy heart that Im bringing you this bad news that took place at your Sam’s Club 7325 Jonesboro Rd. Morrow, GA 30260 location. I Ashley wrestled with writing this letter because I’ve never felt so much anxiety in my life from the events that took place here by two of your associates. On July27,2022 I Ashley walked into Sam’s Club to drop off my prescription at the pharmacy. When exiting the store there were two associates standing at the door. As I proceeded to leave the store... read more

Bonnie H. 

on BBB

2 years ago

Sam’s Club travel and entertainment is the most horrible experience ever. I purchased Metallica tickets April 2022. I spent 456.00 for 2 tickets. I was told I would have tickets 48 hours prior to event August 14th. At 48 hours no tickets, I contacted customer service and I was told 1-3 hours. Once again no tickets. I called again and I was told by a supervisor by 1pm pacific time which is 4pm my time, still no tickets. Called again and was offered an upgrade on tickets and they were actually downgraded. I was not pleased so ... read more

Megan L 

on BBB

2 years ago

It has been ten days since my Sam's Club account was hacked despite me having two Factor authentication on my account which leads me to believe this was internal. Within 20 minutes of finding out I was hacked I had canceled my bank card and reset my Sam's Club password to avoid further fraudulent orders. Mind you I can't even remove my bank account information or personal information from the online account because they require you to keep something on file. Upon calling customer service they told me they would cancel the or... read more

Taruna P 

on BBB

2 years ago

I recently sold my business and had no intention to renew the Sams membership.However,Sams charged my business debit card for Auto renewal on membership that i never signed up for.When i called customer service dept,they said they have refunded the money which i still havent received it.I called back a week later to find out the status on refund,Now they are telling me that they have escalated to the other department that handles refund and that someone will contact me.I still havent receive any calls nor my refund.I don't k... read more

Charles P 

on BBB

2 years ago

I have placed 7 orders of Extra Heavy Mayonnaise from Sams Club online. Three out of seven orders have damaged containers. The last order I received was severely damaged due to poor packaging. No padding material was found inside the shipping cartoon. I have spoken with Sams club customer service three times. I haven't seen any improvement in their packaging so far. I will not order anything from Sams Club again. 

Al P 

on BBB

2 years ago

Reviewing my bank account, I noticed a pending auto transaction from Sam’s club. When I went to the store to find what it was for, the customer service rep. told me it was for my auto membership renewal. Hello, I have been with Sam’s club for 20 yrs and never had auto pay. The fact is, the 50.00 renewal fee is not the problem; the problem is Sam’s assumes it’s ok to deduct my bank account without prior notification and authorization. So just for assuming, I canceled my membership. If I can’t trust you; I won’t. 

Murali Krishna D 

on BBB

2 years ago

Hi All This is about Sam' Club. My order for a Samsung over the range microwave was placed on 05/20/2022. This order includes delivery and installation of this 2.1 cu ft microwave. After N number of phone calls to Sam's club/Samsung customer service, the microwave was delivered today 07/20/2022 (61 days). But it is not installed. Samsung customer support says someone will call within 72 hours to schedule an installation appointment. Sam's club says 'it is just delivered. It takes time to install'. Very pathetic and rude cust... read more

tiffany w 

on BBB

2 years ago

i placed an order for curbside. the app changed my location. so the order ended up at a different store. i was given the run around as to how i can get my refund. they keep trying to give me egift cards and telling me i would have to go into the store for a refund. i dont live anywhere near the store. i have also noticed that since i have been calling trying to get this issue resolved there were changes made to the canceled order. from $40 to $15. i have the original email from the order as well as the $40 transaction on my ... read more

Makari B 

on BBB

2 years ago

I see why the reviews is 1 stars out of 5. I have an ongoing case since last year. Now I'm waiting on my refund. The refund need to go to another account since my other is closed. I received an email from Sams and responded to it. I sent the information needed, which was a letter from the bank and my new card info. My case number is * * * * * * * * * * * *. This is the 3rd different case number given. I responded to the email from Joshua and Patricia, both from the back office. I am calling customer service everyday and they... read more