Sam's Club

BA F 

on BBB

2 years ago

They took my $45.00 then provided me with a worthless membership number. They won't honor the membership and they won't refund my money. Textbook scam. I purchased a membership from Sams Club. They accepted the $45.00 and sent me a membership number. The very next day I tried to use the membership and learned that the membership number was worthless. I tried fixing the problem and they refused. I then asked for a refund and they refused that as well. I'm trying to get help in getting my money back. Moreover the public needs ... read more

Jaimini P 

on BBB

2 years ago

I specifically opted out/unchecked auto renewal of membership. However, they still charged my credit card and renewed the membership. I called right away and they said they will cancel my membership but have to send to another department for a refund. It’s been over 4 weeks and no call from that department. Every time I call, they keep saying they have marked it urgent and are working on the refund. They charged my credit within a second but apparently They can’t refund it back to the card right away. This is unacceptable, I... read more

Mani K 

on BBB

2 years ago

I joined membership end of February with a coupon which is supposed to give me back the membership by an eGift. A month later when still no eGift, I went to talk the local store manager. I was asked to wait another 4 weeks. Went back again after 4 weeks. I was asked to call the infamous 800 number. I called the number and a gentleman told me I will get my money soon. I did not receive any email about that. A month later I emailed the customer service, they replied back with an incident report that they just emailed the $45 a... read more

Ric B 

on BBB

2 years ago

Based on some other’s complaints it appears this practice is common with Sam’s Club and by Florida Law it is boarder line if not legal practice. Under the Electronic Funds Transfer Act, consumers must provide consent before their credit or debit card can be charged. Any charges made without permission are considered “unauthorized” and consumers can dispute the charge. That said it appears consent can be obtained in several ways under the Act: • Swiping a signed card and signing a receipt; • Completing an online form; or • Pr... read more

Amy M. 

on BBB

2 years ago

If I could give this company less than 1 star, I would. Our non-profit company has used their membership for years and once COVID hit, we didn't have a use for them since the majority of items purchased, were for office meetings. I changed the settings on my profile AND spoke with someone at their membership office, to confirm that we didn't want to renew our membership with them, for this year. A few weeks later, we received a membership charge fro $100, that I did not authorize to be done, on my credit card. I emailed a re... read more

Timothy M. 

on BBB

2 years ago

Horrible customer service on all levels. I've been lied to so many times it's not even funny. It's pointless to call the local store or call Sams Club 888 # or chat online with a rep. ALL of them WILL LIE TO YOU! I called at least 6 times and talked with chat reps 3 times and never received a full refund for their mistake. I question the integrity of their business practices. They processed my order as picked up and it never was, but here I am with a partial refund after at least 9 different people told me I would get a full... read more

William K 

on BBB

2 years ago

I have been a Sam's club remember for a few years now. I have one big issue with the Free shipping for Plus Member's. You Look online and see a item you want and it shows Member's Mark Heavy Duty Food Service Foil (500 ft.) "From $37.68 And when you go to check out And now it shows $38.68. So for shipping that shows Free for Plus Members is now a higher Price like is that the way to do Business? That is not the only item they do it with. 

Kim V 

on BBB

2 years ago

I will never use Sams Club again. They helped them self’s the my bank account for $180. Membership was canceled and continue to get the runaround to get my money back. waited there 10 days and no payment. Called again today and got the runaround again. Please don’t support them!! 

Devin B 

on BBB

2 years ago

I ordered 3 Disney e-gift cards totaling $600. They never came after waiting a week. Been dealing with customer service who promised someone from the “back office” will contact me. Did have someone email me only to never hear from said person again after responding. I have been calling everyday only to be told that someone will contact me anywhere from 24-72 hours..it’s been 2 weeks and I’m still in the same spot. I have been with sams for over 8 years and this type of “customer service” is ridiculous.