Sam's Club

Lindsay D 

on BBB

2 years ago

I booked a trip through Sam's club and when I arrived they never paid for my trip. This caused the resort to charge my card and put a 6k hold for 6 days. Sams eventually paid it but did not reply to my inquiry on why this happened and how it left me with 0 money for 6 days. Their customer service absolutely sucks. You can't get a resolution from anyone. 

John Y. 

on BBB

2 years ago

DO NOT JOIN SAM'S CLUB. They failed to deliver my first two orders. I tried to cancel my membership ($100) and get referred to a bank that gave me the runaround. Can't get membership refund, so save your money 4 

Bren P 

on BBB

2 years ago

Don't sign up for the Sam's Club clover point of sale for you business. They don't disclose the hidden application fee of $149 that they charge you a month after signing up for the service. I specifically asked about the fees and I was only told of the monthly fee and then the fees that is charged for each credit card transaction. I also was told that I could manipulate the invoices for my business needs which is not true. When I called to cancel my account and asked them to credit the application fee back to me, they told m... read more

Kortney B 

on BBB

2 years ago

I purchased a new set of tires from here in 2019. I had a flat this week and it could not be repaired so with the warranty I purchased, I could get a new tire at a prorated amount based on the wear of the tire. I called Friday morning to see if I could get an appointment but no one answered. I decided to just drive up there. And they were closed. The staff said the tire center closed at 2pm for whatever reason. I went the next morning but they did not have the tire in stock and ordering a new one will take up to 6 days. They... read more

Mike F. 

on BBB

2 years ago

Horrible company, ordered from them twice and both orders were a complete disaster. Customer service is managed by non-speaking English individuals from India. On my last order I order Apple Air pods for my daughter their automated system indicated that the item was delivered. My Order details indicated Processing, when I called and wasted nearly an hour (placed on hold for four times), until i was disconnected and had to make another call, I was told the order was cancelled. No email no notification - Don’t waste your time ... read more

Beth M 

on BBB

2 years ago

Tried to get a renewal (2 done) reversed on second card and was told they couldn't do it because they don't have access to the card that was charged. THEY MADE THE UNAUTHORIZED CHARGE!! But, they don't have access to make the correction???? I've been on the phone 3 times today with customer service and they have been the MOST unhelpful people I've encountered. I wish I could give a negative star rating after today. I've wasted 5 hours of my day dealing with people who don't know which side of their mouth they are speaking fr... read more

Beth B 

on BBB

2 years ago

Customer service is the worst. I shop at apple valley MN and the manager is the worst and the they put you on hold for 30 min or more without giving any care about their customers and hang up after that. I called back three times and still same result. I regret being a member with them. So bad .. Costco has the best customer service Hate this place 

Homer C 

on BBB

2 years ago

Sam's is false advertisement or members only business hours that says on the website and also on the door from 7:00 to 9:00 but when you get there it's from 8:00 to 9:00 and I asked the supervisor and the assistant manager why they didn't seem really concerned about the issue maybe it's just me I don't like being misled 

Ragnar L 

on BBB

2 years ago

Sam's Club is a joke. Whoever tries to compare it with Costco is just affiliated with them. I was reading the 1st review from Taruana P. and I have the same exact experience. The item got damaged within 3 days of use and I was told I'll get a refund the 1st time I called. The 2nd time that it has been escalated. The 3rd time it has been expedited. Hahahah. All this for $70.00