Sam's Club

Kisha J 

on BBB

a year ago

Hello I went to Sam’s Club on 6/29/23 to place a cupcake order. The young lady went to the back to get someone to help me. The person that worked in the bakery, instead of getting my order, she walked past me and went on break. The young lady said “did she not get your order” I told her no. She said well she’s the only one we have no one else. I went to a manager and asked “if you only have one employee in the bakery and they have to go on break, is there not someone else that knows how to do their job?” She said yes the man... read more

LEON D 

on BBB

a year ago

Being a disabled Vietnam veteran on a fixed income and I use Sam's club for their prices. Yeterday Sam's club deducted $50.00 for a membership renewal that I kew nothing about. My wife and I have been members for years with the basic membership and have never paid a renewal fee. How come I wasn't informed about this? As of today my bank account is overdrawn because of this charge. I have never overdrawn a bank account in my life until now. 

William M 

on BBB

a year ago

We have enjoyed shopping at sam's club for over 15 years, but I would like to no why sam's club has stopped caring Dale's seasoning in the 1 Gallon container anymore.its summer time again and time for cookouts, and we're not the only family that likes to purchase this item at Sam's club. 

John B. 

on BBB

a year ago

Some of the items were correctly delivered to my address, but many of them were delivered to the wrong address. The pictures from FedEx delivery are not of my home and I do not have a gated fence as one of the notes on the delivery tracking states. I have diligently followed the steps recommended by your representatives during my interactions with them, and I have been patient and understanding throughout the process. However, the lack of communication and failure to provide a resolution has caused significant inconvenience ... read more

Charles L 

on BBB

a year ago

I bought a Sam's Plus Card due to being an hour away from Sam's. The last three times I have placed an order the order has been cancelled or delayed by weeks and sometimes never getting the order at all. I have called and made complaints and was sent coupons and that's it. This is just ridiculous that a company this big runs like this and treats it customers so poorly. 

JR R 

on BBB

a year ago

Terrible service at the Bluffton SC Sams Club Store. There were two checkouts with live people and several self service checkout with no one attending to issues customers had. After waiting 5 minutes we spotted a live body, her name tag said her name was B******......when I approached her the back of her shirt said "Happy to Help" ......I told her of the problem we had she barked back she had others to attend to......after waiting another 5 minutes B****** finally returned and when I approached her with our issue she again s... read more

Nathan N 

on BBB

a year ago

There was a time in the 90's when Sam's Club was reputed for best customer service, pricing, and product quality. Those days are long gone unfortunately. These days you can expect membership rates to rise to ridiculous levels each year, product rates to go on increasing without control, very bad customer service, and practically minimal value only in the membership. If your supply chain cannot be firm with suppliers and negotiate low pricing, then your supply chain managers and executives and your ceo deserve to be fired in ... read more

Debra D 

on BBB

a year ago

I was shopping there & saw some ladies shorts that were on sale for $6.81. It was not just 1 or 2 pair. There was probably at least 20 or more under the sign. I go to the register & when the cashier rings them up, they were the regular price. When I told her about the sign being there, she very rudely said "That's the wrong sign." It was not. I always look at the discounted signs & read what items it specifies. Very disgusted with my experience today. I could have easily bought at the regular price but the fact of the matter... read more

Quintin C 

on BBB

a year ago

Corey 6373 Youngerman Cir, Jacksonville, FL 32244 On 5-13-23, I went to Sam's in person to schedule my appointment for car service. The employee in the auto department at that moment was Corey. First, he was in the work area forever because I had waited at the front desk for him several minutes. I had to hunt him down to get him up front. We begin to schedule my appointment for service. He showed me he had an opening for 5-21-23 at 1 pm. I took that appointment. When I arrived for my appointment, an African American man was ... read more