Salem Ford

Devon Atkins 

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7 years ago

Best experience at a dealership. Started and made my deal over the phone with Jason. Getting me a better deal than any other dealer I was at could. When we arrived the truck was cleaned and ready signed papers and took it home. Morgan went above and beyond making sure all my questions were answered and I knew everything about the new truck. Salem ford will be my go to dealer in the future for service and sales of many more trucks 

Lisa Desharnais Ireson 

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7 years ago

excellent service! Josh was kind and patient. Jason exceeded expectations 

Donna Laliberty Phinney 

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7 years ago

Friendly atmosphere and good customer service 😊 

Chris Blanco 

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7 years ago

Dana B is the best man in the business. He doesn’t sell cars, he helps you buy one. Jason is calm, cool, collected, and busy going to work to get you the best deal. Gina Tomacchio in Service is thee BEST service representative I’ve had in any manufacturer, at any dealer. She is so pleasant, always smiling, so thorough and ALWAYS keeps you updated. Huge assets to Key Auto Group. 

Ryan T. Keller 

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7 years ago

worst Customer service, the parts department never picks up their phone and can never figure out what part you're asking them to order I have used them several times Only to be disappointed every time. I physically came down and showed One of the parts employees the exact parts on his computer screen that I needed him to order and he was still too incompetent to order the correct ones. Worst experience I have ever had with a dealership in my history of being a mechanic for the past 18 years 

Lindsay Ryan 

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7 years ago

Worst customer service experience ever! Week and a day still do not have vehicle we purchased. Sales agent clearly not properly educated on methods and procedures. Had to follow up on everything myself. Dealt with sales manager today who not once attempted to apologize or take ownership of how things were handled. Continued to try to reason with the fact that we did what we were told to do by his sales agent. This is not a jilted issue over financing or paying for vehicle this was lack of correct communication! If it wasn’t ... read more

John Hines 

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7 years ago

Matt Pina and everyone at Ford are Great. It’s not like going into an average dealership that hounds you as soon as you hit the lot. We have gone to Matt 3 times and each time we have purchased a vehicle. They do all they can to keep you satisfied with ALL your needs. My wife and I rolled out with 2 BEAUTIFUL vehicles and we could not be more excited. Great job Matt and your team at Salem Ford. The Hines Family 

Tom Conway 

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7 years ago

This upcoming Friday, will be 4 weeks since I bought a 2017 f250. It was "used" with 8,000 miles on it. I asked for a few simple things to be fixed/replaced with the truck that had been damaged from previous owner. I still do not have truck in my possession. Frustrstuing because originally was told I should have it within 4 or 5 days. My salesman doesn't call me, I have to call him. Rarely returns messages. The sales manager is no better. A couple weeks ago, I asked why taking so long- he told me because I requested the truc... read more

Michele Fiore 

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7 years ago

We really love Salem Ford. Franklin was very helpful and kind There was no pressure at all in the buying process like many other dealerships have in the past. I was very pleased at how we were treated and the outstanding customer service we received. We will no longer be going to Chevy we have moved on to become Ford customers now because of the awesome staff and customer service at Salem Ford! Loving my new Expedition! Thanks guys!