Ryan Homes

Mark W 

on BBB

2 years ago

I just closed on an NVR home in the Peninsula in Millsboro Delaware. For the most part, the sales team (Kyle)were very helpful and professional and overall experience was very positive. The walk through just prior to closing was sub-optimal but the Project Manager was off as wife was having baby. He returned today (Andrew G*******) and was incredibly nice and professional and I was extremely impressed with his diligence and courtesy. I will follow up with further review to see if all issues addressed but thus far very please... read more

A h H 

on BBB

2 years ago

House was built within promised time, They are not very honest with contract! I wouldn’t choose ryan homes again, a worst decision of my life! I was literally decieved Unfortunately its too late, i found alot of stuff to highlight, quality of woods is l not good at all, 

Luis S. 

on BBB

2 years ago

Terrible terrible I have ceiling cracks and wall cracks also can see the separations between drywall I’ve been trying to contact Jason about it but he decided to ignore us and see if it blows by it’s sad to put your heart and soul in to your first home and have companies do this to you sad…. 

Rob L 

on BBB

2 years ago

If I could give less, I would. Half a million dollars for a new house and after 2 years I need to rip out the ductwork. 

Stacie H 

on BBB

2 years ago

Question: How does NVR/Ryan/Heartland earn an A+ BBB rating, when the customer review rating is 1.25 of 5? Just curious about the disparity, because I recently built with Heartland Homes and agree with just about every customer review on the BBB site. 

Edriana B 

on BBB

2 years ago

We have had nothing but issues since we purchased the home. As many others have pointed out, they use cheap materials, cheap appliances, hire contractors that do poor workmanship, and cut corners in anyway possible. To make matters worse, they are not accountable in any way and have found a way to be unethical in their contracts, warranties, finances, and contractors. We purchased our home in 2018. The first day we moved in, water flooded from the 3rd floor all the way to the garage after taking a shower. It was found that t... read more

Meganne S. 

on BBB

2 years ago

I want to express my gratitude for all the people that left their comments regarding Ryan Homes. While I'm very sorry for the tragedies you faced in dealing with what seems to be a highly unscrupulous company, your willingness to share your ordeals with others has probably saved many from enduring the same horrific experience. You have helped my husband and I immensely. We've been considering moving to the Greenville/Spartanburg area of South Carolina and had come across townhouses built by Ryan Homes and DRB Homes. They see... read more

Jose E. 

on BBB

2 years ago

I live in the Liberty Knolls, Stafford location since 2015 when my home was completed. Three (3) years later I experienced a foundation leak in my basement, which Ryan came and supposedly repaired. Earlier this month (January 2023) I noticed a leak in the same area and contacted Ryan Homes again. They had me cut the insulation to expose the leaking area, taking pictures to send them. After not hearing from them for a few days I called to inquire on the status. I was informed that they will not repair it as it appeared that I... read more

Jason H 

on BBB

2 years ago

A hidden defect was discovered in our home outside of their warranty period. The defect was codes related and an engineer provided evidence of the construction defect. This error would never have been visible during a visual inspection and an interior leak was the first sign of the problem. I requested Ryan Homes consider the warranty request due to the fact the step flashing was never installed and it was covered up by putting silicone over the seam. This is an intentional measure to cover up a known error. Ryan Homes would... read more