Ryan Homes

Onur P 

on BBB

2 years ago

I signed a contract with Ryan Home for one of the units in Cypress Hall in Milford, DE. NVR Mortgage does push their own mortgage and they do not explain the things in detail. They started the application and keep asking for more stuff. They had to change my mortgage to investing because I bought another home recently, which is understandable. They decreased the closing help 50% because it was an investment loan, which is still understandable. The rate went up because it was an investment property, still understandable. Sinc... read more

Melissa B 

on BBB

2 years ago

We have been extremely disappointed in the quality of the construction of our home, design of utilities, energy efficiency, and the customer service provided by Ryan, especially during the initial warranty period. Our floors are squeaky. I specifically raised this concern with the project manager during building and he said the floors would not be squeaky due to their design. That is not true. Our home is extremely drafty. When it is cold or windy, you can feel the air blowing through the windows. It causes our blinds to blo... read more

Kim F 

on BBB

2 years ago

Unbelievably disappointing. The workmanship is extremely sloppy. No attention to detail. They had to lower our price due to the appraisers comments. 

Cathy B 

on BBB

2 years ago

We were buying a home. Ryan homes told me that I had to rent or sell my current home before I closed with them. We were about 3/4 way done. We got sick with RSV and then covid. I was a month behind with getting our current house on the market since we had been ill. The appraisal came back much higher than we were paying for the house. Next, Ryan homes said they wanted to close a week earlier. A few days later they told me that they didn't think that I had enough time to close on my house now and they asked me to let myself o... read more

MICHELLE P 

on BBB

2 years ago

If I could give them less than one star, I would. I'm so angry, I can't sleep at night. Between the broken floor joists and mud pit of a yard, I regret ever buying this house. We have spent over $20,000 to remedy what should have been taken care of by Ryan Homes. We haven't been in this house for a year, yet we've been dismissed over and over again. by the warranty people. Don't buy a home from Ryan Homes, Dan Ryan NVR, or DRB. 

David O 

on BBB

2 years ago

Completely unethically the way of handling business. Bait and switching throughout the process with only one goal: never putting their clients first. Don’t waste your time or money with them. 

Holly B 

on BBB

2 years ago

If you're looking to build with Ryan Homes I would NOT in anyway use their mortgage company. From the start they lied about helping with closing costs, they changed numbers, had to roll $2k into our loan (some story about Feds require something), when called out on why numbers weren't matching it was some long winded story that made no sense. We were told to put down a certain amount, we did that, and then told that didn't include the $5k to lock in our price and lot. When we said we would give the extra money, we were told ... read more

Larisa A 

on BBB

2 years ago

I love Ryan Homes, especially their warranty department which is in house. They don’t subcontract it and have their own employees. Whenever I had an issue, I’d submit a ticket and someone would reach out the same day. Warranty requests are usually taken care of in less than 2 weeks. Usually same week. They always updated me on the progress of the construction, I even received videos if I couldn’t make it to the jobsite. Everyone is so friendly too! I see a lot of negative comments here but as someone said, it’s easier to com... read more

Shannon G 

on BBB

2 years ago

My husband and I have been very disappointed with Ryan Home's quality of work. After two years, it has been a nightmare addressing the issues that have come up and trying to work with the warranty program. We have had our entire first floor replaced as well as a massive water line break. Just today we noticed that our sump pump discharge pipe was never glued together. Our neighbor noticed running water gushing out this morning. Prepare to be disappointed and frustrated working with your warranty contact.