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Ruggable
- Business Services
- Los Angeles, CA
About this business
Location details
17809 S Broadway, Los Angeles, CA, 90248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
FABULOUS! There was a mistake in my order an it was QUICKLY corrected. Best customer service ever!
Business response:
Hi, Amelia. Thank you for your feedback!
I mistakenly ordered the wrong size rug pad and immediately informed the company via email of the mistake and asked for a replacement in the correct size. They responded the next day and said they could not order a replacement in the correcte size, but would cancel the order and refund my money. However, the rug pad came anyway and I would like to return it without the $25 restocking fee for returns. I sent an email asking how to do this and received a generic reply recommending that I look on their website. There is no answ... read more
Business response:
Hi, Merri. We're sorry to hear you received your Rug Pad after requesting a cancellation. Our records indicate a member from our Customer Care team sent an email with a return label and return instructions. Also, all processing fees have been waived. We apologize again for the error and we truly value your feedback and patience with us!
It has been nearly 6 weeks and our rug has not arrived. I tried to follow up via email (they don't have phone lines to call - nice) and when an agent replied to my email, he gave me an update on a totally different order. I pointed this out and nearly a week later, no response. What an absolute joke. By this point someone should be reaching out by phone but they clearly do not care. Needless to say we will never use this company again and will actively discourage friends and family from considering them.
Business response:
Hi, Mark. We're sorry to hear you have yet to received your order. We're happy to confirm a replacement order has been issued and added to our priority list to ensure you receive your order as soon as possible. We're working to restore our phone lines during our stay at home order. We apologize for the error and we truly value your feedback and patience with us!
I have emailed a million times it seems. A couple emails took a long while to compose while I laid out Ruggables refund errors. I have yet to receive a reply to my emails other than the co formation that email was received. I purchased 7 rugs and in a return I was only given $70 when I was owed over $400! I'm still waiting on my refund and I spent a very long time trying to list/map their error for their accountant to look over. I purchased 7 rugs from them and they have now STOLLEN my money on a return/exchange rug in that ... read more
Business response:
Hi, Angela. We're sorry to hear you did not receive your full refund. We see a member of our Customer Care Team reached out to you and explained the reasoning behind the refund amount. Please follow up with our Customer Care Team if you have any further questions.
I order on line all the time and this is a tough company to reach if you need live help!! You have to search for a phone number on line and I finally did and they answer w a recording and do not give you a change to even leave a message before it cuts you off! The email responses are snail slow ! The product looks nothing like the site and if you want your money back you pay $25! It takes forever for the product to ship in first place!!! . Never written a review before but this is second time. I gave them a chance already! H... read more
Business response:
Hi, Christine! We hear you! Thank you for sharing your review with us. Since the pandemic started, we had to pause our phone lines to ensure personnel safety and to ensure quality email support, while maintaining distance from our office. However, we know phones are a crucial line of support for any customer care base and we are happy to let you know that we are working diligently behind the scenes to relaunch our phone support in the upcoming weeks! We were hit with a high volume of support emails this past holiday season... read more
Ordered a $300 e-gift card through a promotion (spend $300, get $50 credit). The $300 charge went through on my credit card, but I never received an e-gift card redeem code. Called the customer service number; no calls are being taken. E-mailed the customer service e-mail and was told "check your e-mail again." Ruggable sent me a file on "how to care for your rug." This has happened twice; I have no e-gift card and no promotion voucher. I have contacted my credit card company to dispute the charge.
There is no phone number to call for customer service! I ordered several rugs - 2 of the runners 2-1/2'x10' runners came with 80" rug pads. Just emails where 1 said the pads are supposed to be shorter - NOT.
Business response:
Hi, Suzan! We are sorry that you received the incorrect Rug Pads for you order. We appreciate you taking the time to email and schedule a callback with our representatives as we work to restore our phone lines during our stay at home order. We are happy to hear that our rep was able to put in a new order for your correct Rug Pads. We apologize again for the error and we truly value your feedback and patience with us!
Planned on using products for my medical practice. Orders were sent in triplicate, wrong products were delivered. Customer Support phone line was "halted," thus no attempt to speak with a "Live," agent. Slow response to emails--which is the worst system by far I've ever encountered. Contacting the corporate headquarters--for get it! Nice concept in rugs. Terribly run company. I only wished I had taken note to the reviews prior to my 6k investment. Plus of course, the 25.00 restocking fee's. They would find it beneficial to a... read more
I ordered four rugs from their website as I am moving into a new home and was very excited about the prospect of washable rugs. I checked their shipping time lines and their website says 2-4 weeks because of making PPE for covid frontline workers, which is great. I ordered the rugs assuming delivery by mid to end of November. I received emails 24 hours later that one of my four rugs had shipped...to a home I do not possess yet. I recognize the error in my ordering a shipment to an address I don't live at yet, but I purchase... read more
Frequently asked questions about Ruggable
How is Ruggable rated?
Ruggable has a 3.6 star rating with 82 reviews.
When is Ruggable open?
Ruggable is closed now. It will open tomorrow at 9:00 a.m.
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