Roto-Rooter Plumbing & Water Cleanup

Michelle J 

on BBB

2 years ago

I called Roto Rooter upon finding water in my basement. The plumbing crew overcharged me to pull the toilet and clear a soft blockage. They suggested descaling for my cast iron sewer line. I agreed and when they came back to preform the descaling, part of their equipment broke off and was stuck in the sewer pipe. They left without telling me that this happened. When I found out from a different plumber ( one that was contracted with *********insurance) I contacted Roto Rooter and their response was only to have me pay for th... read more

WARREN F 

on BBB

2 years ago

I called after hours for a running toilet. On call service was professional and courteous but despite prompt service call, extremely overpriced for the service rendered. The technician was disheveled and had poor language skills. Given the fact that the three other plumbing companies I called could not come until the morning, I paid the exorbitant amount (nearly $400 after a $75 coupon discount). Parts which would cost $15 at the hardware store cost $37. The technician did not inspire confidence or represent the company part... read more

Casey O 

on BBB

2 years ago

RotoRooter responded to my plumbing emergency promptly. Fast and reliable service saved the day. 

Keerty D 

on BBB

2 years ago

We reached out to Roto Rooter on Monday, March 20, 2023, after noticing water near the sewer cap. Pedro arrived with his equipment around 10:30 PM and insisted on working to clear the blockage. He continued until 1 AM without success & ultimately left after charging $392 on my credit card. The next day, Jerrod J****** said it would cost $2600 to get the heavy equipment, then he said it would cost $6500. He came with heavy equipment and a camera clip to address the roots in the line. He showed us the video, and while the nois... read more

Ibrahim E 

on BBB

2 years ago

One of the water heaters was leaking so I called Roto-Rooter, big mistake, the plumber (Kostadin) suggested changing the other water heater at the same time and I trusted his recommendation not knowing that he is trying to create more work. He told me that it will cost between $3300 to $3500 to replace both and because I was desperate I know that is taking advantage of the situation I told to go ahead. He suggested that I buy the two water heaters, the valves, the fittings, the elbows, the copper pipes, etc. so he doesn't ha... read more

Todd R 

on BBB

2 years ago

Terrible service, extremely overpriced, left my sidewalk unfinished, tried to leave cleanout above grade. Overall a complete disaster. DO NOT USE THESE PEOPLE! 

Katelyn B 

on BBB

2 years ago

Immediate response team was great, but the clean up crew were terrible. Took forever to get them to come out. Had to take multiple days off work just waiting for them to show up while we waited for raw sewage to be cleaned up by the "professionals". Charged almost $3,000 for spraying some cleaning fluid and setting up dehumidifiers. Don't hire unless you're willing to be overcharged and under communicated with. Customer satisfaction is very low on their priority list as long as they can bill you. 

Weilynn O 

on BBB

2 years ago

Called Roto Rooter to fix a leak on a toilet they worked on 6 months earlier. The plumber came fixed toilet 1 (wax ring failure) and another toilet 2 (constantly running). Over $800 for labor , $80.40 for parts. A Job manager came by during plumbing repair with a hand device taking readings on the bathroom walls. We were told the leaking contaminated our bathroom and we should have it cleaned, demoed, and replaced. I wasn't convinced since there is a floor drain right in front of the toilet. But she is an expert with a hand ... read more

Tammy B 

on BBB

2 years ago

Great service explained everything up front and through the process. Explained pricing before work started. Will use again.