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Romano's Macaroni Grill
- Italian
- Birmingham, AL
About this business
Location details
241 Summit Blvd, Birmingham, AL, 35243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI had a great experience tonight! My server Kelly was very attentive without being overbearing. The manager stopped by and was genuinely interested in my experience. The chicken scalopine smelled so good I didn't take a picture!
Business response:
Alanna, thank you for your recommendation! We appreciate feedback, especially when we have succeeded in meeting our guests expectations. As a thank you, we'd love to give you $5 off your next online order, just use code FBTHANKYOU at checkout: https://macaronigrill.olo.com/
Friday night, only about 30 people in the whole restaurant and we are seated at the bar area. The hostess was rude, throwing our menus on the table with response. Then after waiting 15 minutes to place a drink order, the bartender yells from behind the bar asking what we needed. We waiting another 15 minutes for the drinks and to order food. After waiting now for over an hour, we have still yet to receive our food. This place is an absolute nightmare and all they keep saying is our kitchen is really backed up.... there are 3... read more
Business response:
Jennifer, thank you for your honest feedback on your recent visit to Macaroni Grill. Our goal is to treat our guests as family and it looks as if this was not the case during your visit. Quite simply, we fell short and we apologize for a less than stellar experience. We do take your concerns seriously and would like to further address the issues you raised. Do you mind filling in a few details at http://bit.ly/MacGrContact so that we can follow up?
ABSOLUTELY HORRIBLE!!! The hostess had a horrible attitude from the moment we walked in the door. Without saying a word and in spite of a mostly empty dining room, she took us to an over crowed bar area where she tossed all three menus onto the table and just walked away without saying a word. We then sat for 15 minuets before anyone even acknowledged that we were there. After having the bartender shout from behind the bar to take our drink orders (3 waters) we finally received drinks another 15 minuets later. We then sat wi... read more
Business response:
Tyler, thank you for your honest feedback on your recent visit to Macaroni Grill. Our goal is to treat our guests as family and it looks as if this was not the case during your visit. Quite simply, we fell short and we apologize for a less than stellar experience. We do take your concerns seriously and would like to further address the issues you raised. Do you mind filling in a few details at http://bit.ly/MacGrContact so that we can follow up?
RecommendedUnhappy that they quit serving KJ Chardonnay, again. Had a new server, who was very busy, but took good care of us, "Sergio". Food was very good.
RecommendedThe Sevice was Good, the Food was exquisite! l recommend for everyone to see for themselves!
RecommendedThe food was great but our waiter was even better! He was a really nice older guy. He was very attentive and extremely polite. Made it feel like an almost perfect dining experience. The guy definitely deserves a tremendous raise or bonus. Thanks dude!
Business response:
Thank you for taking the time to describe the wonderful experience you had at our restaurant. We appreciate feedback, especially when we’ve succeeded in pleasing our guests with fantastic food and excellent service. As a thank you, we'd love to give you $5 off your next online order, just use code FBTHANKYOU at checkout: https://macaronigrill.olo.com/
RecommendedThe food and service was great. The only exception was getting seated and the minestrone soup. The hostess seated us without silverware and all of the plates on the table had smeared handprints from a child and had to he replaced. Salt and pepper was also poured across the table. There was an un-bussed table nearby and it appeared the people allowed their little angel to play on and soil the table next to theirs. After getting a server and correcting the problem we were able to enjoy the Spicy Ricotta Meatballs; Lobster Bisq... read more
Business response:
Thank you for your honest comments regarding your recent visit to Macaroni Grill. Our goal is impress our guests with a wonderful experience that includes praiseworthy, delicious food. It looks as if, quite simply, we failed to deliver on a better experience that we feel you deserve. We do take your comments seriously and would like to address the issues you are bringing to our attention. Do you mind filling in a few details at http://bit.ly/MacGrContact so that we can follow up?
Well , first turn off , no pots for hot water for tea and waitress hard to find for hot water refills. . Next , spinach water spinach soup lukewarm . Meatballs still nearly frozen . And lasagne half hot half cold . Chicken parmigiana lukewarm . Caesar dressing way too heavy . That’s it !
Business response:
Thank you for your honest comments regarding your recent visit to Macaroni Grill. Our goal is impress our guests with a wonderful experience that includes praiseworthy, delicious food. It looks as if, quite simply, we failed to deliver on a better expe…See More
RecommendedHad a meeting lunch here. Sonia our waitress was awesome. Service was stellar. Manager Julie was very accommodating with setting up our meeting space. Will be back !
Business response:
Thank you for taking the time to describe the wonderful experience you had at our restaurant. We appreciate feedback, especially when we’ve succeeded in pleasing our guests with fantastic food and excellent service. As a thank you, we'd love to give you $5 off your next online order, just use code FBTHANKYOU at checkout: https://macaronigrill.olo.com/
Frequently asked questions about Romano's Macaroni Grill
How is Romano's Macaroni Grill rated?
Romano's Macaroni Grill has a 3.6 star rating with 822 reviews.
When is Romano's Macaroni Grill open?
Romano's Macaroni Grill is closed now. It will open on Monday at 9:00 a.m.
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