This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
ROCO Real Estate
- Property Management
- Bloomfield Hills, MI
About this business
Location details
33 Bloomfield Hills Pkwy Ste 135, Ste 135, Bloomfield Hills, MI, 48304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
So this is an update, for some reason my last review is not posted. Idk what happened but I have been fighting for my security deposit for weeks. I was told through numerous paper and email trails that I would be given my full security deposit back. I finally received the check and like I expected (because these people are scammers,) the check was short. I immediately followed up to see why I wasn’t given what I was promised (literally have the managers signature saying I had a $0 balance and would get my deposit back,) and ... read more
Business response:
We do see Ms. Rivera's previous complaint and the notes on it, showing that her issues had been resolved. With respect to the complaint above, upon reviewing her ledger, it appears that the difference in your security deposit was correct due to a remaining balance on her account. Should she wish to share any prior written correspondence relating to her refund, she is welcome to send them to us at hello@rocorealestate.com. We would also be happy to mail her a full copy of your ledger should she wish to provide your current fo... read more
So update: I’ve left a review on this page before but can no longer find it public. For months now, I have been fighting for the remainder of my security deposit. I was given signed paper work as well as have multiple emails confirming I would receive the amount. The check for the security deposit finally came and it was short, this was because of numerous bogus charges they had on my account. I had to fight for weeks to finally get it escalated to corporate and have someone actually respond. I was finally contacted by Jenna... read more
Business response:
We do see Ms. Rivera's previous complaint and the notes on it, showing that her issues had been resolved. With respect to the complaint above, upon reviewing her ledger, it appears that the difference in your security deposit was correct due to a remaining balance on her account. Should she wish to share any prior written correspondence relating to her refund, she is welcome to send them to us at hello@rocorealestate.com. We would also be happy to mail her a full copy of your ledger should she wish to provide your current fo... read more
These properties are headed toward section 8!! They don't take care of anything on the property! The pool remained filled to the top with green algae water all summer! the grass was not cut for more than half the summer! when I asked the maintenance man what was going on, he said they will not pay for the parts to repair the pool & they will not pay the contractors that keep up the property & that he would be quitting soon! it's almost December btw and the pool is STILL GREEN only now its frozen! the management changes liter... read more
Business response:
We apologize for any inconvenience Ms. L********* has had. I have been working with the Regional Manager, Scott Kimbler and the Area Vice President on this matter. We contacted a pool servicing company in the beginning of the season who was able to tell us that we had an underground leak in the chlorination system which didn't allow it to property circulate the water. Unfortunately, because of the high demand of pool services, we were unable to have the repair completed until the end of the season. It has since been repaired... read more
WARNING: DO NOT RENT FROM A PROPERTY OWNED BY ROCO. One star is too good for these people. Roco is in the customer service business and what a shame that they are dealing with peoples lives. They only care about $$. I have lived at Stone Lodge in Columbus OH and I have been completely scammed since they took over. I lived in the apartment for 6+ months with numerous leaks that were never fixed (their staff told me if wasn’t fixed because Roco would not approve ANY maintenance work because of $$.) I had a flooded and moldy di... read more
Business response:
We are sorry to hear that Ms. R***** feels that she has not had her issues properly addressed. I have spoken with the Regional Manager, Jenna Martin, today and she has confirmed that she has spoken with Ms. R***** several times and also has a phone call scheduled with her this afternoon. Ms. Martin confirms that all the issues have been addressed with the exception of what seems to be a discrepancy with a $99 deposit. This will be investigated this morning and discussed on the phone call today. We will make sure that this is... read more
HOW LONG ARE YOU GOING TO PUT THESE ISSUES OFF?? You guys own Edison Pointe Apartments in Mishawaka Indiana, why do you not fix the problems with the flooding that is going on out here every year? You have neighbors shooting into other apartments out here, and the mold is horrible, and this is where the lawsuit is going to come in at, because you guys have left this go for years. And why don't you hire a maintenance staff that will work and get things taken care of out here. Since you have started taking Section 8 out here, ... read more
Business response:
We are sorry to hear that Ms. Robertson is so unhappy. We would have reached out to her directly, but we have no one at the property by that name. I can confidently say that anything she is seeing on FB are highlights, but not the day-to-day, 24 hour grind that our team puts in for our properties. Going point by point: - The drainage issues ("flooding issues") are currently being worked on as a group effort between our Facilities Team and the City of Mishawaka. - Again, we do not have a resident named Jess Robertson, but w... read more
https://www.facebook.com/RocoRealEstate/ And then look at how we have to live at Edison Pointe Apartments, the pictures on their website are like 15 years old or older when it was first built! What really bothers me is that you (ROCO) all are living high on the hog while us back here in Mishawaka Indiana at Edison Pointe Apartments have to live in run down apartments, that they charge the price you would charge for a luxury apartment. And they are NOWHERE near luxury apartments trust me, they even let Section 8 come in NOW! ... read more
Business response:
We are sorry to hear that Ms. Robertson is so unhappy. We would have reached out to her directly, but we have no one at the property by that name. I can confidently say that anything she is seeing on FB are highlights, but not the day-to-day, 24 hour grind that our team puts in for our properties. Going point by point: - The drainage issues ("flooding issues") are currently being worked on as a group effort between our Facilities Team and the City of Mishawaka. - Again, we do not have a resident named Jess Robertson, but w... read more
Two properties in Lansing MI, owned by Roco are in total disrepair with management and maintenance staff, either, non-existent or completely inept of performing any serious mainyenge complaints and repairs. Examples... Woodside Meadows; 1) raw sewage backups in basements, black, white and green mold covering basement walls and inside kitchen cabinets, not being addressed or covered up with paint. 2) Air conditioning units non-functional. 3) Switch and bait tactics when showing an available unit and given a different one that... read more
Business response:
We have spoken with the Regional and Property Managers in both of these cases. For Woodside Meadows, the Property Manager, Calise Pratt, did confirm that the AC unit has not been working and they are currently addressing the issue. She apologized about the other concerns, but said that she has never received any such complaint so cannot verify these are factual claims. She will be reaching out to this individual to ensure all of his concerns are addressed. For Stonecrest, the Property Manager, Aolonda Chaplin, sent videos of... read more
On August 21, at 5:25 p.m. I received a call from my next door neighbor at work that my apartment was effected by a flooding that took place from the apt above me. I immediately called the apt office at 5:34 p.m. to ask what happened and why haven't anyone from management informed me about the horrific matter. I was briefly placed on hold by Asst.PM (Jayce) stated that someone would come down to see about the matter--I didn't receive any contrition about my issue just okay and bye. It was a rushed dialogue that was cold & di... read more
Business response:
I have taken this matter directly to the Regional Manager associated with this property. She (Breanna Harris) has assured me that she has spoken with Ms. Jackson several times and all of these issues have been resolved.
Northlake Village Apartments Lima Ohio: Upon searching for lodging for our 16 month assignment in Lima, we found 2 complexes that looked suitable for my expectation (pool, clean, location, pets accommodations, updated living). However, the choice property did not allow more than 1 pet. We have 2 dogs that travel with us so North Lake Village was the only option. The pool was a huge selling point. Once we arrived, it was clear the photos and accommodations were not as shown on the website. This property is very old although w... read more
Frequently asked questions about ROCO Real Estate
How is ROCO Real Estate rated?
ROCO Real Estate has a 1.9 star rating with 426 reviews.
When is ROCO Real Estate open?
ROCO Real Estate is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com