This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
ROCO Real Estate
- Property Management
- Bloomfield Hills, MI
About this business
Location details
33 Bloomfield Hills Pkwy Ste 135, Ste 135, Bloomfield Hills, MI, 48304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We moved here and their policy is : you sign and pay then you get the keys. This was four years ago and what we found in that house was aweful. Filthy, dirty, broken doors, dirty dipers in drawers, rotten cabinets with mold. The bathtub painted with wall paint and this came out the first day and let us see the mold in every single area. Its been 4 years, they increased the rent in 300+ a month and we are still with rotten cabinets, broken doors and a very poor paint job. switches and outlets painted as well as lamps and towe... read more
Applied for an apartment and paid 2 application fees. The advice from the leasing agent was to run only one application. They will not refund the other app fee even though they didnt run the second application. They tell me to dispute it with my bank because they arent willing to give me back my money. They are currently involved in a criminal lawsuit for fraudulent bank activity and I ?? see why. ******** ** Woodcrest apts. And their corporate phone number is on lock down when you call- you cannot get in touch with anyone.
I'm just going to say that the reason they've allowed *************** in ********** to be despicable is they don't care for the current tenants who are majority African ********. The management is demeaning and condescending towards the tenants and will threaten them. Rent for some fluctuates and gives them no explanation.Tenants are always trapped because the one elevator is always going down. Recently they were trapped from Friday through Monday. They can say move but there are some who have no where else to go. And by the... read more
Only have been living at *********************** for 3 months. WORST DECISION. ***** infested! NEVER HAD ROACHES IN MY LIFE !!! I am an asthmatic!!! Hallway smells like ****. My drywall has completely fell down in my bathroom from a leak. My carpet is soaked in both of the rooms and hallway. Maintenance told me himself he dont know where the water is coming from. And the have NO clue when its going to be fixed. They got a contractor and its still not FIXED. Major health concern black and brown water coming down my walls!! Im... read more
Our AC unit hasnt worked reliably for the almost 2 years weve lived here. ROCO not only put in a unit that is too small for the unit (per the **** specialist) but refuses to replace it or even pay for a pro to repair it. Now the property managers have just stopped responding to our emails about it. Its 80+ degrees in my apartment but apparently they cant be bothered by that.And dont even get me started on the state of our apartment when we first moved in. Tons of stuff broken and they hadnt even cleaned anything. There were ... read more
Business response:
************,After speaking with the Property Manager, we discovered that a HVAC vendor serviced your unit twice last week and you were offered a portable unit temporarily (which you refused). We have confirmed with the site that they have a Century A/C coming to make the complete repair to your unit ASAP. At this point, the matter seems to be underway, but if future issues arise, please feel free to contact us directly at: ************************************ you.
An Absolute Nightmare of a company! Doesn't fix stuff, trash is always over flowing, staff is extremely rude, money is missing. This company needs to go. DO NOT USE THIS COMPANY!!
Business response:
****************,We are sorry to hear you are having issues. Unfortunately, we are unable to locate your name in our system. Could you please email the name on your lease and which property you are living at to ******************************* We would be happy to assist.Thank you.
Current resident- I have just received a letter stated in April 13 2022 that I was 243 behind rent which i have paid on time. During this I walk into the renter office to speak with Ms ***** who is now property manager and spoke with her about the situation that I was unaware of about the charges she became very unprofessional and with many witnesses there she walked off staying she done speaking with me with such under pressure in her voice that I have to reach out about this. Can someone contact me regards to this? Since t... read more
Stole my $500 Security Deposit!!! My lease went until July *********************** ************. Due to unforeseen circumstances I moved out in early May. I had planned on paying the rest of my rent but turned in my keys. A week later I was contacted by the apartment manager and told he really needed my apartment as the one he had planned to lease to a new tenant had been trashed. He said that Id be doing him a huge favor, I would not have to pay the remaining two months rent as the new tenant would take over the payments an... read more
Business response:
This was a resident at our property and we were sad to see her go. We understood that she needed to move out for personal reasons and were happy to cut her a break and only charged her the $500 security deposit. Her monthly rent was $560, so for **** and July alone, she would have owed $1,120 and we also waived the early termination rate. We are sorry to hear she is unhappy with this solution, but per her signed lease, we were due quite a bit more money and thought this would be a satisfying resolution for her.
Worst company I've ever dealt with they lie about everything make up things to take your money you can not get help with any problems
Frequently asked questions about ROCO Real Estate
How is ROCO Real Estate rated?
ROCO Real Estate has a 1.9 star rating with 426 reviews.
When is ROCO Real Estate open?
ROCO Real Estate is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com