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River Terrace Resort & Convention Center
- Resorts
- Gatlinburg, TN
About this business
Location details
240 River Rd, Gatlinburg, TN, 37738, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had flies living in the overflow in the sink. I mean LOADS of them! Our refrigerator leaked water onto the floor also. When I told the front desk staff she simply shrugged her shoulders, said sorry to hear that, and then said "besides all that did you have a good stay?" Well as long as I was not at the resort I did....
I wish there was a do not recommend option. This hotel, and I use that term loosely, is way past it’s prime. Think of 1970s sheik but it has never been updated. The rooms were old and dirty! The old AC units in the parking lot were a nice touch though. The worst part is this is owned by Westgate resorts and we felt like we were mislead by the accommodations and had a hard time getting our money back. On top of it we had to stay at another hotel that cost us nearly double. But the money was well worth it!!!!
Entrance and lobby were beautiful! Got to our room, whole different story. Super out dated, hot water handle in the shower was broke. You either took an ice cold shower, or were burned. Paint was pealing from the walls & in the tub. There was a small kitchen, cabinet doors didn’t stay closed, oven door didn’t close all the way, burners looked like a fire hazard. Chairs at the table were ripped up. Won’t be staying again. On the plus side, the location was perfect! Parked the car & didn’t move it until we left.
RecommendedWas able to check in a couple hours early and got a bigger room than we reserved and it was very clean would definitely stay here again
RecommendedWe just spent the week here & enjoyed our stay. Close to the Parkway, friendly & helpful staff. We had issues with our water pressure & sink draining on day one and they fixed it right away and we enjoyed the rest of the week entirely! Thanks for a nice place to relax.
RecommendedMy 82 year old friend shared her wedding photos with me today from her September 7, 1962 wedding. She had her receipt from River Terrace that was fun to see. $14.95/night
I was a guest with a owner and was checking in with them when I overheard a lady (name tag Loreal) speaking to another guest very rudely. She was on a obvious power trip. Just in case that poor guest didn’t complain, I want to stick up for them. Maybe this worker should work behind the scenes instead of directly with customers. It was quite ridiculous, everyone was appalled standing in the lobby.
RecommendedAwesome place very clean feels like home
Frequently asked questions about River Terrace Resort & Convention Center
How is River Terrace Resort & Convention Center rated?
River Terrace Resort & Convention Center has a 3.7 star rating with 4,165 reviews.
When is River Terrace Resort & Convention Center open?
River Terrace Resort & Convention Center is closed now. It will open at 9:00 a.m.
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