Claimed

Rising Sun Pools & Spas

4.4

Contractors
Raleigh, NC

About this business

We are the Triangles most trusted and most experienced swimming pool and hot tub company. We have been family owned and operated since 1972. We are not only a builder, we sell spas, grills and outdoor kitchens and patio furniture. We also have a pool/spa service and maintenance fleet that can take of any pool issue and can ensure that all you have to do is swim! We have 3 locations between Raleigh and Garner and we have any of the supplies, toys and accessories you may need for your pool or spa! We look forward to helping yo... read more

Location details

5608 Hillsborough St, Raleigh, NC, 27606, United States

Get directions

Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 4:00 p.m.
Sun	Closed

4.4679 reviews

Select a rating

soccerdadM

on Citysearch

13 years ago

superior knowledge – Superior pool knowledge and service than any other competitor in the local vicinity. I dropped in without notice to discuss my pool problems I was having due to a competitor's installers. The General Manager Scot was very friendly and honest with my situation. He shared his knowledge and gave me the name and number of his Installer whom he has used for 13 yrs. Remember one thing folks, the pool is only part of the purchase, go with a company that uses good Installers!!! Their inventory is huge and they'r... read more

mission60

on Citysearch

13 years ago

Always to Busy – Rising Sun Pools has good products and service when it's on their time. They are always too busy when you call for a question or advice and are told they will call you back and they never really do. I've gone in when they are not busy and it seems they are sometimes in a customer service mood and sometimes are not. I have started to frequent Leslie's Pool Supply and they have WAY better customer service. Also, take note that Rising Sun will test your pool water " with purchase ". WOW, talk about saying " cus... read more

Business response:

I truly hope that anyone reading this understands how busy we are this time of year & I am sorry you feel we were too busy to help you. The tests are very expensive and it's it the only way we can continue to provide them for free is to charge when customers buy their products elsewhere - we have not charged 1 person yet. Patience is the only thing we request of our customers and i am sorry we fell short of your expectations.

okee dokee

on Citysearch

13 years ago

Buyer be very aware!!!!!!!!!!!!!!!!!!!!!!!! – Truly the worst customer service and management of a company I have ever run into!!! They DO NOT stand behind their products at all. Will not return phone calls. It is as if they ignore your problem, you will get frustrated enough and go away. Horrible way to treat customers. WOULD NOT RECOMMEND DEALING WITH THESE PEOPLE AT ALL!!!!!

Business response:

If you would like to explain more I will be happy to help you with your situation - we have never turned our back on an issue. If it's a manufacturers warranty than we may suggest you deal direct as many retailers do, but we will NEVER ignore an issue. This time of year is very hectic and it may take a few days to return a call BUT I will be happy to help you personally. You don't really give any information to go off of here. Tara

firstxlastx123

on Citysearch

13 years ago

Truly the WORST pool experience EVER – Take heed, the WORST customer service ever. They'll gladly TAKE YOUR MONEY, but NOT stand behind their products. If I had only known what I know now... Hopefully, others will now get the ROYAL SCREWING like we did :=(

Business response:

v strange

on Citysearch

13 years ago

exceeded all expectaions – The concrete was finished yesterday , so pool is ready for liner installation , looking forward to hearing from you thank you , and thank you again for a wonderful job , I have a unique situation b/c this is my second pool installation in a span of 5 years and the first one was a nightmare , this one is as smooth as silk , like night and day , your buisness is a 10 , thank you so much , you have exceded all expectaions .

king1102

on Citysearch

13 years ago

excellent customer service! – Good morning, Yesterday afternoon my wife got a call stating that your staff was able to work it out to install the slide on Saturday morning. My family and I greatly appreciate the effort that all involved at Rising Sun put in to try and help resolve the problem we had. Doing the install in the morning will be in plenty of time for a late afternoon party and again we appreciate the effort. I realize this is your busiest time and that it is not easy to change schedules. It is hard to find a comp... read more

jds0703

on Citysearch

13 years ago

Great Service at Raleigh and Garner Rising Sun – Rising Sun Pools is the best pool store around and no, I am not affilated with the store but am a long time, satisfied customer. The staff is knowledgeable and friendly and they carry a wide range of products. Everytime that I've had a problem, and with a pool, there are ALWAYS problems, someone has always been able to find a solution. When the pool was damaged during an ice storm, I didn't even consider another company to do the repair work and install the new liner. And this... read more

Business response:

Thank you so much for the kind words - we work very hard to have more hits than misses as well! I am glad we have always been able to come thru for you. Please let me know if there is anything i can ever do for you as well. Thank you for your continued business! Tara

pebblesboy

on Citysearch

13 years ago

I am confused – I went into a Rising Pool in the winter time just to look around, when I went in the gentlemen was quick to see if I needed help, I started asking questions about the pool that can be installed above or completely in-ground. I was unable to get any information because he said he was new and had no information to give me, but would make sue it was emailed to me by the end of the week. Well three months later I am still waiting. I finally called and got another person on the phone and was given a quote I was ve... read more

Business response:

I am very apologetic you did not get all the answers you were looking for. I will review that in the next staff meeting we have. If you have time to come into the store and check out the Fox pool we have on display i will be happy to assist you personally. I hope you can allow us to redeem ourselves, and prove to you that we do offer excellent customer service and a great product at a great price. Thank you - sincerely, Tara

mzzm

on Citysearch

14 years ago

Beware – Sales people are very nice BUT our pool is less than 3 years old and we have had soooo many problems. Our pump went out last winter which they replaced. Since then we have had 2.5 inches or more loss of water per week. The liner was checked and no leaks were found. We are now being told that it is possibly a leak in the lines and that this is not covered under warranty. We were told that maybe when the pump went out the lines froze. Obviously we are going straight to an attorney with this answer, which makes absolut... read more

Business response:

PART 1 - see next comment for more...........We have this customer on our schedule with our leak detection specialist for this Tuesday 11/9 - this was scheduled prior to this review being written so I am not sure why it was even posted at this time. My technician will be diving the pool to check the liner again & to pressure test the lines. The customer apparently had an issue with water loss but never called the service department to report it until 10/5/2010.