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Ricoh DTG
- Manufacturing
- Tustin, CA
About this business
This business offers printers and printing products.
Location details
1100 Valencia Ave, Tustin, CA, 92780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bought very expensive DTG machine from Ricoh and thankfully their customer and tech support is very good. Jeremy walked me through set up of software so that I could print garments easily. So far so good.
5 star is not enough for Antonio, I experienced the best virtual set up , screen replacement and depth training, he covered everything in detailed. Antonio is outstanding at his job and very thorough . Thank you for your patience with me. I was so blessed and lucky to had him as a technical support!
Antonio and Carlos were great! I had some issues with my white ink giving me good nozzle checks. Antonio was able to diagnose the problem and quickly help me fix it! Carlos was also really quick to get the part ready for me to pick up and Antonio help me virtually replace it same day! Honestly I can't say enough to give these two guys props! My printer has already made me tons of money and it's about to make me even more!
Smh I just purchased a ri 1000 and it will be here soon,I’m reading more and more reviews,which I did review before buying but finding more bad reviews is turning me off,I hope to God that Ricoh has fixed there machines and there service team because a 19,000 dollar investment is a real investment to any person and means a lot to people so Ricoh can you please make it right with these hard working people that really had dreams of making money with you and your machines and be able to pass a good message,because I told a fami... read more
Purchased a Ri 1000 over a month ago, have had nothing but trouble with Anajet since the beginning. First they dropshipped our heat press and it was lost in transit for over 2 weeks. Once it finally arrived we found that the platen recommended by the salesperson for "exactly what we produce in our shop" was too big. So after ordering the correct size with expedited shipping I never received a shipping confirmation with the tracking number. I emailed said salesperson in regards to the issues and his response was to immediatel... read more
I purchased the RI 1000 Since the day I opened it, trained myself on it, read the manuals and watched the videos, this machine has NEVER functioned properly. I work out of my house and care for this machine like a baby. Upon calling the first time I had issues with seeing ink dots all over my items, streaking, my humidity temp on the machine was never correct (even though my humidifier thermometers read correctly. I have two in the room) , the power and USB Sticker was upside down and labeled incorrectly (this bothers me bec... read more
I purchased a RICOH ri1000 printer from Anajet (came out to about $13-14k) and was guaranteed delivery at my door step in 1-2 weeks by the sales rep (Osvaldo). Several weeks went by and when I started to get frustrated and question the sales rep, he dropped all contact with me and I couldn’t get ahold of ANYONE from Anajet. Days went by and I had to pretend I was buying a new printer just for them to answer my call. The printer didn’t arrive for almost another 4 months and I never got a straight answer why. One person told m... read more
Business response:
Devon, sorry to hear that you've had a negative experience with Anajet. As discussed, we refunded your shipping on your delayed ordered and offered expedited shipping on another order, which you declined. Our Senior Manager of Customer Relations has also offered for you to email him personally on your next 3-5 orders, so that he can personally check that they go out on time. We apologize for the inconveniences you've experienced and look forward to serving you in the future.
Can you give less than 1 star. It all starts with the Boiler Room styled sales floor. These sales people literally feed people lie after lie. To the overt racism I observed during my pitch. I was hooked on the idea of this new segment of business and moved forward anyways ignoring red flags. The setup and training was a joke. This machine is super technical and requires hours of training to use it properly. After a year of issues I was finally done. Hours on hold with customer service (not an exaggeration) each call was hour... read more
Business response:
*****--thanks for your honest feedback. We'd appreciate the opportunity to address the extremely grave concerns you raised regarding "lie after lie" as well as "racism" in your dealings with AnaJet. This is behavior we do not accept and would like to learn more information around these claims so that we can properly address them if need be. Please write to us at your earliest convenience at ***************with details related to your purchase verifying the claims made here in your review and we will promptly review the matte... read more
I purchased my Anajet Ricoh Ri1000 in October. My optimism about this being a good venture went south quickly. In November, I had an issue with the print heads not lining up. I tried for several days to get to a solution via the manual. This manual (despite being assembled in the states) has terribly broken English. (Often using the wrong prepositions/verbs) The problem with that is when you are trying to problem solve something you cannot simply "guess" what the right solution may be. The tech finally gave me the secret whi... read more
Business response:
*******: We apologize for the inconvenience. Our records indicate that your technical support representative is currently reviewing your machine logs. We are targeting a date of today to provide you a response and next steps via phone. We hope to resolve this matter with you as soon as possible and appreciate your patience.
Frequently asked questions about Ricoh DTG
How is Ricoh DTG rated?
Ricoh DTG has a 3.8 star rating with 77 reviews.
When is Ricoh DTG open?
Ricoh DTG is closed now. It will open at 9:00 a.m.
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