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Reserve at Creekside
- Apartments
- Chattanooga, TN
About this business
Welcome home to The Reserve at Creekside Apartment Homes conveniently located just minutes from downtown Chattanooga near shopping, entertainment and dining.
Location details
1340 Reserve Way, Chattanooga, TN, 37421, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Club at summer valley in austin Texas. I have Been here since August 8 and it has been a nightmare since. We were supposed to be moved into the renovated apartment but I can tell the work was unprofessional. I could stick my broom from inside of the apartment to the outside through front door. They had openings in walls all over apartment. These two access points were the cause of our ROACH INFESTATION. We kill roaches on a daily basis. I am Terrified of them and have trouble sleeping at night because of it. They ran in and ... read more
Business response:
Club at Summer Valley Apartments is deeply apologetic that the apartment’s conditions did not meet expectations. We have diligently worked to remedy all issues with the apartment, including multiple pest control treatments despite the vendor reporting no signs of pest activity. Throughout this time, we have been in constant communication with Residents regarding their concerns and the treatments and repairs made to the apartment. Consistent therewith, we submit that we have complied with our obligations under the lease and T... read more
If I could leave no stars I would. I have never been so disrespected and uncomfortable in my entire life! So, I was supposed to move-in to the unit on 3/16/18. I was not granted access until 3/17 due to a failure on their part. They were supposed to make sure the unit was ready and it was not. Day 1 I had to do a deep clean of the entire unit. There was hair in the dishwasher. Dead flies in the window sills and the following broken or faulty issues (remember this is ON THE DAY I MOVED IN!) Here were my issues from day 1 and ... read more
Business response:
Thank you for taking the time to provide us your feedback. We are so sorry to hear your experience at one of our communities has not been a positive one. We would like the chance to speak with you directly regarding these items. Do you have a good contact number or email we can reach you at? Or if you prefer to contact us, please give us a call at our Resident Hotline at ************.Again, thank you for your review and we hope to speak with you soon to resolve these items.
The management staff at this company is terrible, everyone they hire seem to be rude and uncooperative. This is a very greedy company and they don't care about the well being of anyone, all they care about is money. Rent increases exponentially, maintenance request submitted aren't ever addressed in a timely manner. They asked me to pay 700 penalty while vacating.The charges are for the maintenance request which i request earlier. i stayed here 3 years and renewed my contract 2 times
Business response:
Thank you for your feedback. We are so sorry to hear your experience at one of our communities has been anything less than exceptional. We would like the opportunity to speak with you directly regarding these items. Do you have a good contact number or email we can reach you at? Or if you prefer you can reach out to us via our Resident Hotline at ************.Again, thank you for your review and we hope to have the chance to improve your experience.
The management staff at this company is terrible, everyone they hire seem to be rude and uncooperative. This is a very greedy company and they don't care about the well being of anyone, all they care about is money. Rent increases exponentially, maintenance request submitted aren't ever addressed in a timely manner. The extra fees attached to the rent are absolutely ridiculous especially when the services you pay for aren't being completely. They try and charge crazy amounts for late fees even when its by the seconds due to ... read more
Business response:
Hello Dorothy, Thank you for your feedback. We are so sorry to hear your experience at one of our communities has not been positive. We want to do all we can to ensure you are happy in your home and would like the opportunity to speak with you directly. Is there a contact number or email that is best to reach you at so we can discuss your concerns? Again, thank you for your feedback and we hope to speak with you very soon.
Resident 2014 - 2018 Not Recommended Reviewed I agree with ALL the negative reviews here absolutely 150% truthful! The worst living experience of our entire lives they remove most negative reviews to hide crimes! Sara in the leasing office is a terror unprofessional & nasty demeanor! We moved & have never been happier! Our new place is gorgeous, clean, quiet & the property management company is A class!! We lived here ONLY to save for my fiancé medical schooling. The neighborhood is deadly literally shootings, murders, burga... read more
Company states I must pay deposit and pet rent for my 2 service animals. They "require" documentation, which is illegal. They are harassing me with multiple threatening emails.
Business response:
Lakeside at Coppell is well-aware of the requirements of the Fair Housing Act and happily adhere to its requirements, making reasonable accommodations when necessary and treating all residents with respect and dignity. We have contacted the resident directly to discuss their concerns, and we are investigating those concerns and taking whatever actions that we believe to be reasonably necessary under the circumstances. Please be advised that false and defamatory statements posted to public forums are immaterial to our assessm... read more
I have been a resident since May 2016. I found a bed bug in my apartment. Management wants to charge me $300.00 to exterminate. Management wants to blame me for the bed bugs, saying I could have brought the bed bugs in the apartment. I told them I did not and to prove that I did. I was told that it was in the lease agreement about the resident being responsible for the bed bug issues. The complex has dog feces all around. The management does not clean up the property. This has been an absolute negative experience living here... read more
Business response:
Hello *********, Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would like the opportunity to speak with you directly regarding your concerns, would you be able to send us the name of the property you are currently living at as well as the best contact information for you? We can then have one of our Regional Managers reach out to you to help resolve your concerns. Again, thank you for your review and we hope to improve your experience.
I recently moved out of a property that was just bought by Steadfast Management on September 7. Two months later I still have not received my refund for my deposit. I have spoken with the property manager and a leasing agent on several occasions but to no avail. I was given two numbers to contact someone at corporate 888.851.7545 and 949.852.0700, I left messages and no one has contacted me back. I have decided to file a small claims case against them. This is really poor business practice on them. Residents are expected to ... read more
Business response:
Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would love the chance to speak with you directly regarding your move out and deposit refund, would you be able to send us the best contact information for you that we can forward to our Regional Manager so she can contact you? Again, thank you for your review and we hope to improve your experience.
I have spent the last 5 months going back and forth with the Community manager regarding repairs and leaks in my apartment. From day one when I placed a work order in they have have lacked proper communication and follow through on the matter. The first instance of the leak the Repair technician notated he did not find a leak when I had a pool of water sitting in my bedroom in July. in august the issue returned again and I emailed the community manager directly. He assured me they would find a resolve and sent out the men to... read more
Business response:
Thank you for your feedback. We are so sorry that your experience has not been a positive one. We would love the chance to speak with you directly, would you be able to send us the best contact information for you that we can forward to our Regional Manager so he can contact you? Or if you prefer you can contact our Resident Hotline at 888.851.7545 to discuss. Again, thank you for your review and we hope to improve your experience.
Frequently asked questions about Reserve at Creekside
How is Reserve at Creekside rated?
Reserve at Creekside has a 3.3 star rating with 194 reviews.
When is Reserve at Creekside open?
Reserve at Creekside is closed now. It will open tomorrow at 9:00 a.m.
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