Reserve at Creekside

Sheena F 

on BBB

5 years ago

BEWARE !!! They will take your money for an Administration Fee of $150.00 in applying for an apartment and put you under a false premise of what your deposit is expected to be only to APPROVE you and tell you that you need to pay an astronomical amount for a deposit to move in (not double the deposit amount posted to potential applicants but DOUBLE THE MARKET RATE OF THE RENT to move in !!!!) ... Most complexes will disclose in writing that a deposit could be up to an additonal amount that is ad much as the same amount of 1 ... read more

Blake D 

on BBB

5 years ago

The parking is an issue. Plus the office should have an after hours to contact to address issues so that the management can send an email later. Most people work 8am to 5pm Monday through Friday. Thats an oversight. Other than that no issues. But those are very important issues. 

L W. 

on BBB

5 years ago

My move in experience was horrible. My apartment was not cleaned at all and the office confirmed the cleaning lady got fired so my apt was untouched. Trash food just a mess. My patio was covered in kids paint and arts and crafts and I have the pictures to prove this. I’ve had to clean piss from behind the toilet from the previous tenants. I’ve emailed and ask the corporate office to call me and no one has reached out. My floor is extremely unleveled and I’m extremely disappointed overall. 

Christy H 

on BBB

5 years ago

I have lived at Nob H*** apartments for about 18 years. For the most part I have been happy there, but their has been a steady decline in the apartments and management style for over five years and a steady increase in crime in and around the complex. The past two years have been an absolute nightmare. The entire first level was flooded throughout the complex, so those of us who have stayed, who live on the second floor, have had to endure quite a lot. It's been a very stressful two years, with the crime, the debris, the tra... read more

Diana L 

on BBB

5 years ago

We just terminated our recent lease after 3 years. other Our first apartment flooded, we had water on the floors for 18 hours before anyone came to clean up, carpet was not cleaned or replaced yet they did replace the padding. Our rent was increased $100 a month for 3 months because management failed to get us a lease. Then they moved us to an upgraded apartment and waived the fees. Only later to find out we now had to pay a $500 pet fee AFTER we moved in. The upgrades consisted of mice, streams of ants from the giant ant be... read more

Lisa B 

on BBB

5 years ago

30 days after I moved out of my apartment, Steadfast sent me an invoice which included rent and utilities for dates after the date I moved out and turned in the keys, as well as unspecified "damages." They did not return my deposit. I pointed out the incorrect dates and asked for details on the alleged damages, and I was told the invoice would be corrected and that I'd get more information about the damage. Over 30 days after that emailed exchange, I have only received the same uncorrected invoice sent to me over and over wi... read more

K 

on BBB

6 years ago

For the past few months any time I've tried to contact the leasing office, the phone rings until a message says, "this number has been temporarily disconnected." When I did finally get ahold of someone in the office, I was told they always answer unless they're with someone, otherwise it goes to voicemail, which is untrue. Their is no voicemail. I contacted their corporate office and had them make a note of it, but I doubt anything will change. All I wanted was to pay my rent, but if it's overdue even by one day, you can't p... read more

Michelle N. 

on BBB

6 years ago

Poor customer service, poor management. They do not care about the safety of the tenants. I have had ongoing problems since I moved in and have records of how many complaints I have put in on their portal. My water heater was not working and I was out of hot water on and off for 3 months. The service techs kept coming out and giving quick fixes. Not until I called the number on the water heater did anything get fixed. Had I not called that number, I doubt any further action would have taken place. I requested to move out a m... read more

Marcia E. 

on BBB

6 years ago

Since this company took over our apartment complex in GA, the services to residents have been unsatisfactory. Office staff constantly close the office early, or stay in the office while pretending that they are not available to the residents. The office staff are rude and they do not appear to have the professionalism to handle residents respectfully. Residents are becoming frustrated and are moving out. For the extra fees charged and the complex manner they introduced to pay the monthly rent, I anticipated top class service... read more