Rent-A-Center

Never A 

on BBB

3 years ago

Do NOT use this company. I'd rather buy a blow up couch and bed than to use this company ever again. They make it sound good but will get over on you, take unauthorized payments and will not be able to reverse or help you for wks. This is my last time dealing with this company. 

Wildflower R 

on BBB

3 years ago

CONSUMER BEWARE!! THIS COMPANY IS A SCHEME!! THEY ARE THIEVES, LIARS, AND OVERALL DISGUSTING!! I CAN'T BELIEVE GOOD BUSINESSES DO BUSINESSPARTNER UP WITH SUCH A TERRIBLE SCHEME LIKE THIS ONE!! IT SADDENS ME THAT THE OWNERS - SHAREHOLDERS ARE OKAY WITH HOW THIS BUSINESS OPERATES AND THE TYPE OF PEOPLE THEY HIRE. AN ABSOLUTE DISHEARTENING EXPERIENCE WITH AN AGENT WHO COMPLETELY HOODWINKED ME BY ADDING ADDITIONAL PRODUCTS AND SERVICES THAT I NEVER ASKED FOR OR ACKNOWLEDGED TO! CARMEN OVER AT THE BRANDON LOCATION COMPLETELY BLIN... read more

David A 

on BBB

3 years ago

I have bought many things from Rent a Center. I recently purchased a bed. It was in Carpentersville, Il. I noticed after 18 months I double paid out of my checking account for benefit plus twice. I could get the district manager to understand the overpayment. I want to send a screen shot showing him the two entries on my back account but he wouldn't let me. It's a total of 233 dollars. I was told there a big company that that wasn't a big amount for them but he doesn't believe it was taken out twice. I will never use Rent a ... read more

Michael C 

on BBB

3 years ago

They are a horrible company. They treat customers poorly, nothing short of a predatory lender that relies on threats to sustain their business model. They customer services is worst in class, their online application difficult to use, they call from numbers listed as SPAM and dont leave messages and send one one threat SMS with zero context or information on who sent it. 

Kate N 

on BBB

3 years ago

They stopped by my house (*******, MA) after I missed one payment and they kept knocking and walking around the house screaming my name - I was in the shower. The window in the bathroom was open so I could hear them calling their boss who was telling them to just walk into the house since the winter door was closed (but the screen door was open). They moved their truck up and down the driveway, honking the horn. 

Joshua O 

on BBB

3 years ago

I purchased a furniture set through Preferred Lease and have had nothing but problems. They reported the total amount to a single credit bureau as being twice the contract price then when I disputed it with the credit bureau they just removed it altogether instead of fixing it, which didn't help me out at all. Fast forward to three payments left, THREE, and they double draft me leaving my bank account in overdraft. I call and they tell me that they can refund me the second payment in a week. Funny because it didn't take a we... read more

Kalyn C 

on BBB

3 years ago

I went into a rent a center store and did a custom order, they took a copy of my I.d, and I filled out and signed paperwork on august 5th, 2021. Since then I have called the store (about once a week, for the 6 weeks they told me it would take for my couch to be delivered) and asked about an order number to track my order and no one had an answer, Every time I called I was told they would talk to their manager and get back to me. I continued getting calls from rent a center but only asking me if I was still interested in plac... read more

Dave K 

on BBB

3 years ago

Better sevice and prices up the street, Misti is the owner operator of Action the family run business since to 70's. They carry better product for a lower price, If she doesn't have what you wnant, she' go find and buy it for you. I worked for RAC and their collection practices were hard core, They knock on your door wanting to know why your 3 days late and demand the product back if its not paid to the man in the street immediately! Aaron's is pretty much the same way. 

Jennifer R 

on BBB

3 years ago

I've had numerous calls for RAC to make Payments on the same day its due. Calls from No caller ID's , their personal phones, texting as well. They texted me saying "Your payment is due we will be to your moms house" ??? To Harass my mother. They threatened to call the police last time on her. She does not understand English fully and had a uneventful traumatized experience when they showed up to her house.I changed mt address notifying them I moved as well and they had no recollection of it. All of this is very unprofessiona... read more