Rent-A-Center

Leslie T. 

on BBB

2 years ago

I purchased a ********** back in 2021 and paid for it in full in Wilmington **. Currently, the ** is not working, and Rent a Center is doing nothing to help. I feel they should provide some sort of warranty for their customers. A ** should last only a year and a half. I spoke with the store manager ************************* and he did nothing to help me or even seem concerned so it seems that possibly, they sell defective items so BEWARE!!! I will also be making a complaint to the corporate office 

Keely S 

on BBB

2 years ago

I got a couch from the ******************* store in Phoenix I explained to the manager I had fraud on my account and needed to set up other payment arrangements. I was paying what I could with cash went into the store and was belittled as well as my payment was not excepted because it was $10 short. I have had never ending phone calls and texts at 3am and after 9pm as well as them showing up at my door 3+ x a day and leaving nasty notes on my door I have been yelled at for not answering my phone *********** 15 hrs a day and ... read more

Dora C 

on BBB

2 years ago

They charged me insurance on my merch after it was paid off for a year and a half and they recuse to give me my money back 

Alexis L 

on BBB

2 years ago

I really love the deals you are giving it me time n not have to be rushed 

Pamela w 

on BBB

2 years ago

Awful business the location on **************** *********** .. disrespectful staff, store manager allow , the employees to be disrespectful..I would not recommend to anyone. 

Jess M 

on BBB

2 years ago

I did a review on them and put 0 because of miscommunication. Everything has been communicated and I hope the ********** in ****** ** on ************** gets this review. They did an awesome job even though I didn't end up financing anything. I would like to thank ****** ( I know I spelled his name wrong) for all his help and professionalism. 

Chance H 

on BBB

2 years ago

This is by far the absolute most garbage company to work with when it comes to lease anything. They don't give an inkling of respect or an ounce of compassion or care to their customers. My wife was down with covid for this last week and I was affected by inclement weather. We asked for a tide over and for them not to pick up our products. Again this is NOT ON OUR HANDS we did not ask for this. We did not ask to be sick or off for inclement weather. However, **** was rude and simply stated that at the *********, OK store and... read more

Jason R 

on BBB

2 years ago

The store in ****** **** has poor customer service and rude employees. They tell you one thing and never note it or explains to other employees what is going on. Poor management. Had to leave one star but would not even give them that. 

Jayma G. 

on BBB

2 years ago

Would not recommend, I went to Value city to get a table and a sectional and got told that it was 120 days to pay it off. I am almost at my 120 day **** and notice that the contract is misleading. I thought that the total that was on the contract included the 12 percent but it didn't it was another amount so instead of my things being **** my total is more I already made 4 payments of ******, **** now I'm told I have to pay **** on 01/19. If I knew that I was going to get charged that much I would have went with progressive ... read more