Regions Bank

Kevin H 

on BBB

a year ago

No customer service 100 percent disabled veteran. Just trying to make my monthly payment and this a run around. Even tried calling their collections department and no answer. You would think they would want their money. NO BAD CREDIT REPORTING OR I WILL FIRE BACK AS A DISABLED PERSON AND MAYBE DECLARE BANKRUPTCY AND WRITE THE WHOLE THING OFF........HOW ABOUT THEM APPLES ENERBANK ******....... 

Jill J 

on BBB

a year ago

Regions banks use hourly banking practices this is illegal, banks are required to have banking hours. 

Jonathan S 

on BBB

2 years ago

Very Frustrated with the lack of full transparency. I had an online account and paid my balance off in November of 2022. I get a letter in the mail on 3/27/2023 stating that they were billing me $125 additional dollars. When I called their customer service line, I was told that the payoff amount was $70.15. Yet when I logged into their website got a totally different amount due. No transparency. Nothing is the same on any of their interfaces and apparently no way to get a full payoff amount unless you call them directly. I a... read more

Don L 

on BBB

2 years ago

I bank at Regions. I wrote a check on my checking account to my daughter and sent her to Regions to cash the check. They charged her to cash the check. When a check is cashed at the bank where the account is the teller can quickly look at that account. It was not an issue of not enough money to cover the check. The issue was my child does not have an account at Regions BUT Daddy does and the check was written by Daddy at MY bank out of MY account. So they cashed it but Charged my daughter. That's a BAD business policy. It hu... read more

Jordan B 

on BBB

2 years ago

Regions Bank processed an erroneous charge to my bank account without my permission, and then imposed a wrongful hidden fee on my checking account. 

Denise N 

on BBB

2 years ago

I think that Regions Bank has very deceptive practices. I was charged 3 overdraft fees totaling $108 dollars. They say that they can charge up to 3 per day and it looks like they just hit their target with me. I reached out to an online banker through chat and after I didnt get any kind of resolution, I asked to do a survey and on the survey I explained my situation. The only response that I got was them asking what could they to improve things and still no resolution!!! 

Ron G 

on BBB

2 years ago

DO NOT USE THIS BANK. We are searching right now to start a class action lawsuit against them once and for all. We are gathering up as many people as we can for support. We have fully paid this bank off and they literally have kept our account open and in dispute. The lawyers who work for them have not done their job at all whatsoever in closing the account. They do not return calls and they cannot be trusted. They do not keep their word on anything. Even in writing. Our account was paid off back in 2021. Instead of closing ... read more

Anne E 

on BBB

2 years ago

Dealing with Regions Mortgage is an absolute nightmare! Call and you cannot get to the person you previously talked with. Sent in documents they request/need, they mysteriously disappear. Resend them, same problem! I have been waiting on documents from them for 2 weeks that were supposedly being sent as I was on the phone. Called and asked again only to be told they couldn't do so since they had already requested that they be sent. You never get the same answer when you call! My situation/problem with them has been going on ... read more

Claudia H. 

on BBB

2 years ago

Last year on Oct 2022 we did our bathroom remodel with ************* and paid our down payment $9932 and the sales person ********************* told us that we can do financing option for 12 months with NO INTEREST. Months goes by, what we know from the Enerbank customer service for more than once, the financing will starting when the remodel begin, which was on May 11, 2022 to May 13.My husband called The EnerBank USA about the financing. Due the pandemic, it took USA BATH to starting the job as soon as the sales agent told... read more