Regions Bank

Kimberly P 

on BBB

2 years ago

Use this bank as a last resort only. I secured a no-interest payment option through a vendor--BIG mistake. None of my auto payments are reflected and no response from customer service. No surprise that "call response times are longer than normal"-- i'm guessing call volume from irate customer is proportionally high as well. Zero stars. 

Isiah Q 

on BBB

2 years ago

Be aware of this company they are a total rip off. Make sure to pay close attention to your billing statements they will take your payment and none of it will apply to the principal it will all go towards interest. Your principal balance will stay the same for moths at a time. They charge outrageous interest amount 18% daily. The customer service is horrible, the website is horrible, they offer you as little information as possible on the website so that they can continue to run this tricky little scheme they have going. aga... read more

Tina R 

on BBB

2 years ago

They charged me $* fee monthly whole time no one was working during covid. I closed my account because I moved to a state that they don't have a bank and I still had to pay for a whole month service fee. They have the power to reverse the monthly fee but choose not to. 

huafeng w 

on BBB

2 years ago

1. My VISA debit card issued by Regions bank was fraudulently used for a total amount of $******** on 8/10/22. 2. Such fraudulent transactions were occurred in the Apple store of Canada (#R2 5732 Laval Qc 1521), a place that I have never been to in my whole life. 3. I found these fraudulent transactions on 8/16/22 and reported them to Regions bank on 8/17/22. Claim ID: ******** And also reported the fraud to Birmingham police department on 9/21/22 per Regions Bank’s suggestion. case number:*********** *. Based on the terms o... read more

Azeem F 

on BBB

2 years ago

I opened a new account (to be honest, only because they offered a bonus for new customers). I was told I met the criteria for no monthly fees but still received a fee. I asked to close my account, and they said I had to visit the branch and that my account was locked from making any deposits. Things they should do better: 1. Be more explicit about the fee structure. 2. If you're going to lock an account (not sure if this is their standard practice for new accounts or if there was something special about my account), let the ... read more

Rodney O H 

on BBB

2 years ago

I would recommend no one have any banking with them or get a bank mortgage. We have had the worst time with them whether it was in person or trying to navigate through their website. Our second home has a mortgage through them and has been on autopay. Our home was destroyed by Hurricane sally 2 years ago today. We are still dealing with as of today. The home had to be demolished but we have still paid house insurance on it 2 years. Finally received part of an insurance check made out to myself and the bank. I cannot get them... read more

Cass M 

on BBB

2 years ago

I have been a customer with Regions around 2013. Since opening my account I have had nothing but issues. My issues have been mostly concerned with customer service (poor quality + difficult to contact) and heavy fees. Every time I turn around I am getting some type of fee with Regions. When I inquire, they make a recommendation to further avoid in the future (like changing a setting or opening a different type of account) which I follow, only to continue to have surprise fees!! Specifically, I was told to avoid overdraft fee... read more

Li F 

on BBB

2 years ago

This bank is horrible! I went to this branch as it was closest one 45 min away to cash a cashier's check given to me by one of their customers. Granted it was a large amount and I was told they didn't have enough cash on hand. The teller was rude and suggested I give it back to the person for cash (I had told her he was in MS and I'm here in TX). I then asked if I could open a new account and deposit the check so they could then wire the funds to my regular bank after rudely telling me wire was not option since it was a chec... read more

marge r 

on BBB

2 years ago

worst loan bank ever!!! extremely high interest rates, horrible website that is very hard to navigate and find correct information, 25 minutes on hold and customer service one of the worst I have experienced. Would never use them again. Sent them payoff amount and could not see that it was credited but was withdrawn from my bank. Then since time check in mail to them cashed another *****interest. Called and after 25 minutes actually spoke to a customer service rep. Fee for using a debit card besides to pay off this ridiculou... read more