Regions Bank

KevinC 

on BBB

4 years ago

Enerbank does not do their due diligence when verifying account numbers. My personal account was pinged for a loan payment from another person who shared a similar bank account number. I have zero business dealings with Enerbank and when I informed them of their mistake, they basically were unhelpful and acted like this is no big deal and to just freeze payments through my bank and file a reversal. Having funds taken from your bank account on a Friday afternoon that looks suspiciously like ACH fraud, worrying that your bank ... read more

Angela M 

on BBB

4 years ago

In this time of great need with the covid-19 pandemic, Enerbank has been very considerate in adjusting their requirements for payment. Now that I have also been a victim of the Texas freeze and broken pipes in my house, Enerbank has been even more considerate with me and my needs. Thank you and without a doubt, I highly recommend Enerbank to my friends and family members. 

Ashley B 

on BBB

4 years ago

Easy loan process. This is my second loan with them. I think they are great for a home improvement loans. 

Phyllis V 

on BBB

4 years ago

Dissatisfied with their customer sevice. *Not able to see balance on the website, website needs to be updated *No one will answer the phone, on hold for two hours *Needed payoff information, will not give a complete answer *The check from my bank was cleared through Enerbank and they cannot give you a yes or no about receiving the check...unacceptable for a business 

Dana W 

on BBB

4 years ago

Regions Bank does NOT care about their customers at all. I didn't have overdraft and I had 131.00 in my account there was a charge that went through for 1425.09 not even alert or anything when I called to ask how this happen they couldn't give me an answer told me it would take 10 business days to investigate. I don't know anyone that can go 10 days without access to their money. I talked to over 5 representatives including a supervisor, I personally called the place that took out the money and only thing they had correct wa... read more

Chaquita C 

on BBB

4 years ago

WORST BANK EVER! DO NOT BANK HERE. There's ALWAYS an issue with this bank. ALWAYS. They are not up to date with the times either. I always deposit my checks in this account because they give the option to get your funds immediately. Even with the exorbitant fee for such service, I always paid it for the convenience but boy oh boy. I was out of work due to COVID and when I finally returned to work and was able to get some income to catch up on some bills, I deposited my check the same way I normally do and without warning, I ... read more

JoAnn R 

on BBB

4 years ago

We had a loan through this company. They do not provide any information through their website, it only allows you to make a payment. You cannot see your balance, statements or any other information. We paid off our loan and needed documentation showing the balance was paid in full to provide to our new lender. Since this information is not accessible via their website, I called in to get a statement, they will not provide a statement showing the balance paid in full. They said they could send a letter stating it was and woul... read more

Arlyss S 

on BBB

4 years ago

I was called pertaining to the contract job completion, I was asked about the satisfaction, I explained some of my disappointments that had been taken care of and i was advised that the warranty and first payment papers were on there way via USPS. 

Phyllis S 

on BBB

4 years ago

We had a little problem in the beginning because of an error in the email address. Then my computer crashed forcing me to shop for a new one. After all that everything was handled electronically and efficiently. Phyllis S.