Reggie Jackson Airport Honda

Wade T 

on BBB

2 years ago

It truly saddens me that this dealership and management continues to give me and my family the bait and switch. They sold us a car and service plan that, by the admission of *** finance, should not have been sold. They then delayed repairs that could have been covered under that service plan and after it expired they started giving quotes.I have spoken with the service managers and dealership general manager ******************************* and the only offer was for oil changes just to get the vehicle back to the dealership ... read more

ROBERTA M. 

on BBB

2 years ago

As an African American Woman, I travel through the entire **************** for work. My Husband purchased a 2018 BMW530 as second vehicle. He was told the car was inspected in ************** before it was transported to ****** **. Less than 100 miles the brakes light came on , and now we are told the ** Unit needs a full replacement and the parts are difficult to locate, back order etc. We attempted to resolve this issue and they refuse to speak with us or contact general manager. The car has been driven local due to my fear... read more

Kiana W 

on BBB

2 years ago

I went into this dealership on Saturday, February 25, 2023 to get an oil change and to have my camera screen checked. When I called to schedule this appointment, I was assured that my oil change and to have my screen checked appointment was scheduled. When I arrived I made sure that I let my advisor know that I was there for both and was told that it'll probably take 2 to 3 hours. I was okay with that. A hour late the advisor came back and told me that my oil change was done and because they're busy they wouldn't be able to ... read more

Christopher M 

on BBB

2 years ago

Wow just got off the phone with them and ******************* said he doesnt have bad reviews. Well man look at all of this. Ill keep my story as brief as possible. I purchased a BRAND NEW ***** Civic Sport from this location. It was night time and after close when we finalized the vehicle details. We drove it home but upon further inspection under the light, there were an incredible amount of cosmetic issues. Scratched brakes lights, scratched interior(cloth and plastic), window tint was bubbled up in multiple spots on all o... read more

Marcelo B. 

on BBB

2 years ago

BUYER BEWARE!I came into this dealership looking to buy two SUVs for my business. I spoke with the finance manager and explain to them what I was doing that I needed to put the vehicles under my business name and credit and me signing as The Grantor. They said they can do it no problem, when I sat down to sign the papers I explained again to make sure I was signing as the grantor. The Finance person said that I was. 30 days later I get a hit on my personal credit file of the new account with me as the cosigner which raises m... read more

Pam C 

on BBB

2 years ago

I would give them 0 stars if I could. We purchased a used CRV and we were provided a sheet with the offer which plainly stated a fee of $555 for the **** alarm. However when we sat down with the finance manager she told us the **** alarm was already installed and we had to pay $855 for it. We kept telling the finance manager (oh, shes also the compliance manager! REALLY?) that the alarm cost had been included with that WRITTEN quote (which we had initialed but wasnt included in the sales documents provided.) It was initialed... read more

Luis G 

on BBB

2 years ago

They took advantage of my 80yr old mom and little sister in buying a Civic with monthly payments of a Corvette, $800! That is ridiculous for this car! The family is outraged, and my brother called and they won't take the car back. 2/14/23 

Kristi M 

on BBB

2 years ago

Scams elderly by ****** charging to make it look like they are giving them a deal 

Annie B 

on BBB

2 years ago

Beyond aggravated and disappointed with Hendrick automotive. My husband and I purchased two 2022 autos, one of which (RS6) had very dangerous faults, confirmed by **************. Somethought we should **** we opted for returning the car and were pleased that there was no push back from the dealership as they took the car back and assured us we would have a check in the amount of the cars value within 5-7 days. This was December 10th. Today is January 30th, no check. Gives new meaning to the check is in the mail. To add insul... read more