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Regency at Dell Ranch
- Apartments
- Round Rock, TX
About this business
Specialties: Property Management Established in 2001. Built in 2001 as a residential apartment community.
Location details
670 Louis Henna Blvd, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I would not recommend renting an apartment with this company. The managers at Capitol at Stonebriar are literally the worst. Their niceness stops right after you sign the lease. They talk down to you like you're a child if you ever bring a problem to them meanwhile you're paying a good amount of money for rent monthly. They are never able to help and they would literally ignore you. I would not consider renewing my lease at this property.
Business response:
Thank you for your feedback as we respect your view. As the property manager, I regret that you may feel that we have lost communication or a personable relationship with you, it is definitely not our intention. In regard to the trash violation, you received, this is a policy that must be adhered to. With a team member witnessing you leaving a large bag of trash in the parking garage it is strictly protocol that a fine be issued. This policy is crucial as the entire team is diligently working to keep the community clean and ... read more
My apartments reflections at the park in Vancouver Washington are slum now after switching to this property managment company. Garbage always over flowing, can't keep maintenance people on to save their life. No one ever comes to fix anything broken in your apartment. my faucet has been leaking for weeks now & someone just superglued the handle on like it's going to fix the problem. Our downstairs neighbor was harassing us so Bad we had to call the cops and kept sending in videos and complaints to management who said they co... read more
Business response:
In response to this review, please note the following: - Management take over was in March of 2020 which is when Covid-19 hit and we were only able to address maintenance emergency requests. Due to our maintenance tech having to be out on medical leave, we have had to use temporary help to assist as needed; however, we are not currently experiencing a high level of maintenance personnel turnover. - Unfortunately addressing lease violations is out of our hands due to the WA moratorium. The only time when we can get a violatio... read more
We'll start off by the false sense of security of a gated community seeing as how the gate is normally broken. Well then talk about how some people in management like to hang up on you when they don't want to deal with you even though you're not rude. We'll move on to when they damage your personal property they say they'll call you but never do. If something gets fixed and there's a mess left behind you can expect to clean it up yourself. Lastly we'll talk about how you'll be paying for other people's water if you don't hav... read more
promise u don't want to live here. I was there for a year and my lease was up in October the didn't tell me u til December or so that it was up. People are trash here the trash is always overflowing there are homeless people breaking into the apartments and selling drugs. I never got my dishwasher fixed or my fridge. I also have mold in my apartment due to the ac not getting fixed all they did was put tape around the pipe and my apartment was flooded due to this problem and they still never fixed it. My neighbors just moved ... read more
I have NEVER, NEVER!, left a review for something like this but if I could give 0 stars I definitely would! Relocating from California to Nevada seemed like an amazing new start for my family and I up until we had to deal with the management and staff at ************ APARTMENTS. From the start we should have called them out on the first red flag we had to deal with, Kirstin. She is one of their leasing agents who does not show any interest in helping new tenants at all. She's the typical office girl who goes to work to just ... read more
I have had an ongoing issue with the noise at *************** Apartments in *******, Arizona. The noise is coming from above and on the side of my apartment. I've asked the complex manager to intervene but it is still ongoing. I've offered to move to a different apartment, I've called numerous times to fix the problem and even submitted video evidence of one my issues. Nothing has resolved the matter. It has become such a problem that I am breaking my lease. The level of disrespect from my neighbors and management's lackadai... read more
We haven't had water in our apartments at ************** for 2 weeks. Two entire weeks! I know that there were issues across the state following the major winter storm we received in Texas, but to hear that your company isn't considering some sort of account credit or rent discount for the trouble you've put your residents through due to poor planning, substandard maintenance, and a complete lack of preparation is ridiculous. All of the surrounding properties have water, so we're tired of hearing that we'll just need to be p... read more
This is by far the worst experience I have ever had with an apartment complex. First off I live at the Renaissance Villas in Las Vegas, these apartments are horrible the office staff is VERY Disrespectful and should not be allowed to work in customer service because this isn't customer service. Our move in process was very unorganized and because they were unorganized they tried to blame it on us, they told us our rent would be one price, once we move in and its time to pay the first months rent it was wayyyyyyy more than wh... read more
Business response:
Hello ***** Thank you for taking the time to leave a review of your experience at one of our communities. Allow us to start by apologizing for your challenges and issues that you have run into. We know how stressful moving is, so we are sorry for any additional stress we put on that experience. We've noted all of your comments and are getting in touch with the regional team to reach out to you in an effort to address your concerns. Please expect to hear from us within 2 business days. Thank you, Pinnacle Property Managemen... read more
The absolute worst experience I've ever had working with an apartment complex. My search for apartments began around August/September of 2020. I did a tour with Tania and liked the facility so after a talk with my significant other, I decided to move forward. I sent in my application and had to wait for someone to get back to me. Eventually I was emailing everyday trying to get an answer. I moved in and things were good, however, my first couple days there I noticed a few things. The shower light went out within DAYS of me s... read more
Frequently asked questions about Regency at Dell Ranch
How is Regency at Dell Ranch rated?
Regency at Dell Ranch has a 2.6 star rating with 179 reviews.
When is Regency at Dell Ranch open?
Regency at Dell Ranch is closed now. It will open at 1:00 p.m.
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