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Regency at Dell Ranch
- Apartments
- Round Rock, TX
About this business
Specialties: Property Management Established in 2001. Built in 2001 as a residential apartment community.
Location details
670 Louis Henna Blvd, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
My experience with this company has been Horrible. I would like to speak to a regional manager for the Mooring apartments in league city.
Business response:
Thank you for taking the time to leave a review of your experience at one of our communities. Allow us to start by apologizing for your challenges and issues that you have run into. We are dedicated to taking feedback like this and getting better, which we will do. If you would be so kind, could you email us at **********************@cushwake.com and share with us your contact information and issues? That way we will be able to address your specific concerns to the appropriate Regional Property Manager. We hope to make this ... read more
I have never been so shocked by an apartment complex. I called and spoke with an agent about working with our clients who are from many nationalities. When we were speaking she was open and said she was willing to work with us. I sent in a staff member to who I accidentally told her name incorrectly. He went in and said he was looking for the staff member, she then replied you mean, her correct name and he said sorry I was given the wrong information. S e said to him you need to at least get our names right. She then proceed... read more
Business response:
Hello *****, Thank you for taking the time to leave us a review. We are sorry to hear about your experience at one of our properties and apologize that it was less than satisfactory. As a housing provider, we take steps to ensure all of our team members are aware of and comply with all Fair Housing Laws, so this is shocking to us as well and we will look into it as soon as possible. Would you kindly email us at **********************@cushwake.com with more details (specifically the property name and person you are referenci... read more
Worst property management company. We were charged for items that are not accurate upon or move out. Marisela C****** has admitted the owner fired pinnacle management because of charge discrepancies and we are stuck in the middle of that paying fees that are not fair and inaccurate.
Business response:
Thank you for your review. First, please allow us to apologize for your experience. We are dedicated to taking feedback like this and getting better, which we will do. If you would be so kind, could you email us at *********************************** and share with us your property name and location? That way we will be able to address your specific concerns. We hope to make this right, if you'll allow us the opportunity. Thanks again for taking the time to leave us this review. Sincerely, **********************************... read more
I applied for an apartment at **************** in Kyle, TX. Unfortunately, or fortunately I was not approved. I was promised that the $200 application fee would be refunded in 30-45 days. It's been 60 days, several emails, texts and calls later. Still no refund. Honestly, the whole experience with these apartments has been negative. Don't waste your time here.
Business response:
****** Thank you for your review. First, please allow us to apologize for your experience. We are dedicated to taking feedback like this and getting better, which we will do. Your feedback has been forwarded to the property's Regional Property Manager and they will reach out you to address your issue. We hope to make this right - thanks again for taking the time to leave us this review. Sincerely, Cushman & Wakefield Multifamily Team
Do mot move here. They have had 4 sets of management since I have lived here. I had tried multiple times to set up maintenance to come in and do repairs I have been without a dishwasher 4 months. My ceiling had not been completed either. Everytime I try and make arrangements with the office no one shows up.
Business response:
******* Thank you for your review. First, please allow us to apologize for your experience. It is clear that we missed the mark multiple times and need to improve our operations at this property. We are dedicated to taking feedback like this and getting better, which we will do. If you would be so kind, could you email us at **********************@cushwake.com and share with us your property name and location? That way we will be able to address your specific concerns. We hope to make this right, if you'll allow us the oppo... read more
Awful property management. Management at my property in Dallas Texas would not fix my air conditioning even though it got up to 87 degrees in my apartment. Said the issue would be fixed on the following Monday even though the service request was put in on a Thursday night. My car was also broken into & I was told to "make a police report so they could add it to their file" but nothing was ever addressed or changed to prevent this. no working cameras.
The Building **** ***** St) has overcharged me $600 in parking over the last 4 months. No one seems to be responding to my emails from the Bowie. After posting on the internal bulletin Board they promised to give me a rent credit. While I waited for the credit they charged me at $396.60 late fee! That's $996.60. The Building is criminal
Business response:
Thank you for your review. First, please allow us to apologize for your experience. We are dedicated to taking feedback like this and getting better, which we will do. If you would be so kind, could you email us at **********************@cushwake.com and share with us your property name and location? That way we will be able to address your specific concerns. We hope to make this right, if you'll allow us the opportunity. Thanks again for taking the time to leave us this review. Sincerely, Cushman & Wakefield Multifamily Te... read more
My apartment has not had working ac since I moved in a year ago, they never send anyone and mark it off as complete. It's always about 86 degrees in side everyday sometimes up to 90 There are roaches everywhere, cats everywhere. The hot water or water or electricity is cut off at least a couple times a month.
Business response:
Thank you for your review. First, please allow us to apologize for your experience. It is clear that we need to improve our operations at this property. We are dedicated to taking feedback like this and getting better, which we will do. If you would be so kind, could you email us at CustomerServiceRequest@cushwake.com and share with us your property name and location? That way we will be able to address your specific concerns. We hope to make this right, if you'll allow us the opportunity. Thanks again for taking the time to... read more
No responses at all, and charged me for an lease application
Frequently asked questions about Regency at Dell Ranch
How is Regency at Dell Ranch rated?
Regency at Dell Ranch has a 2.6 star rating with 175 reviews.
When is Regency at Dell Ranch open?
Regency at Dell Ranch is closed now. It will open at 9:00 a.m.
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