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Regal Lakeland
- Car Dealers
- Lakeland, FL
About this business
Location details
925 Bartow Road, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
The snack and coffee area was poorly attended and the coffee machine was broken as it was only serving lukewarm coffee. These amenities used to be on point but now it is the least attractive while brandishing worn-out periodicals, waiting areas/public areas are not truly sanitized according to Covid-19 regulations, worn-out office equipment such as the dealer's office chairs, desks, etc...The Kia Show Room is in dire need of a remodel. That is what attracts me as a buyer. If I'm about to invest thousands of dollars for a veh... read more
Business response:
Debra, Thank you for your feedback. We apologize that your experience was less than satisfactory, we will bring this to our managements attention, we have some upcoming remodels and repairs planned. We do have a full time cleaner that is here during business hours constantly sanitizing and cleaning, your health and safety is important to us.
It was a wonderful experience my salesman Victor Estrada was amazing at helping g me fine the right fit around my price. It made me feel relaxed and not stressed being a first time buyer. All around a great experience.
Business response:
Bryce, Congratulations on your first car purchase. We are glad we were able to be a part of it :)
Waited an hour and 40 minutes for my oil to be changed with an appointment scheduled. I now have to go back so that my maintenance required message can be reset this will be the third oil changed in a row where I’ve had some issue.
Business response:
Jose, we apologize that your past few experiences have been anything less than perfect. We value your feedback and would like to make things up to you. Please reply back privately with your contact information or email to Customer Service Manager, Alaina Southern, at alaina.s@regallakeland.com
Our experience with the Sales team was great beginning with Mr. Greg Schmidt who made sure that we understood the sales process and took time during various visits and phone calls to reassure us on the purchase of our Telluride. The signing of the finance papers was very quick and clearly explained by Mr. Stan May. And finally the Service Department, Mr. Johnathan Benitez took good and prompt care during our service visit. Thank you all for making our experience a great one.
Business response:
Thank you for trusting us with your vehicle purchase and congratulations on your new Kia Telluride! We hope you love it
I have had my car in twice in the last week for the same issue. Going back in today for the same issue. Hope to really get it fixed this time.
Business response:
Thank you for your feedback, we hope we were able to resolve your issues. With the given information we are unable to access your records.
Waited an hour and 40 minutes for my oil to be changed with an appointment scheduled. I now have to go back so that my maintenance required message can be reset this will be the third oil changed in a row where I’ve had some issue.
Business response:
Jose, we apologize that your past few experiences have been anything less than perfect. We value your feedback and would like to make things up to you. Please reply back privately with your contact information or email to Customer Service Manager, Alaina Southern, at alaina.s@regallakeland.com
Orlando Lopez & staff are professional & courteous. Fair price on trade in, process was smooth and honest. My second experience purchasing from Orlando @ Regal Kia, great experience!
Business response:
Thank you for choosing Regal Kia!
It was a wonderful experience my salesman Victor Estrada was amazing at helping g me fine the right fit around my price. It made me feel relaxed and not stressed being a first time buyer. All around a great experience.
Business response:
Bryce, Congratulations on your first car purchase. We are glad we were able to be a part of it :)
I have had my car in twice in the last week for the same issue. Going back in today for the same issue. Hope to really get it fixed this time.
Business response:
Thank you for your feedback, we hope we were able to resolve your issues. With the given information we are unable to access your records.
Frequently asked questions about Regal Lakeland
How is Regal Lakeland rated?
Regal Lakeland has a 4.6 star rating with 13,050 reviews.
When is Regal Lakeland open?
Regal Lakeland is closed now. It will open at 7:00 a.m.
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