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Regal Lakeland
- Car Dealers
- Lakeland, FL
About this business
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you ... read more
Location details
925 Bartow Road, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Over charging for services I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter and I can buy the part for $15.00. Then it was suggested as 'other' that I replace my brake pads again. That's hilarious because I spent $600.00 to have KIA install 'lifetime guaranteed' brake pads. Now you want me to spend another $189.00 for the same thing? Your service tech is an idiot. I wanted an oil change, not a new car.
Business response:
Unfortunately, without any customer information I can not look up your personal service information for what you were quoted or what services were provided. If you respond back or contact me at 863-333-4633 I would be happy to dig in further. However, I am able to provide the information that an air filter at our dealership is $35.00, a Cabin Filter replacements cost $49.95, this is a totally different filter located in the glove box & depending on the model of vehicle can be a little difficult & time consuming to replace. A... read more
Great customer service. Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of professionals.
Business response:
Thank you so much, we strive to work together as a team to make sure our customers are taken care of!
Over charging for services I was given an estimate for suggested services. The cost to install an air filter was $49.95. It takes less than 5 minutes to install an air filter and I can buy the part for $15.00. Then it was suggested as 'other' that I replace my brake pads again. That's hilarious because I spent $600.00 to have KIA install 'lifetime guaranteed' brake pads. Now you want me to spend another $189.00 for the same thing? Your service tech is an idiot. I wanted an oil change, not a new car.
Business response:
Unfortunately, without any customer information I can not look up your personal service information for what you were quoted or what services were provided. If you respond back or contact me at 863-333-4633 I would be happy to dig in further. However, I am able to provide the information that an air filter at our dealership is $35.00, a Cabin Filter replacements cost $49.95, this is a totally different filter located in the glove box & depending on the model of vehicle can be a little difficult & time consuming to replace. A... read more
Very efficient check in Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when I am there as what is recommended for service based on the mileage and age of my car. What was only supposed to be a simple oil change and tire rotation at the cost of around $60.00, by the time the other items were presented to me as "needed", I would have spent over $400.00! Not something I expected or could afford at the time although I left spending ... read more
Business response:
Thank you for your feedback, the manufacturers do like us to recommend services. Keep an eye out in your email, we often send coupons for declined services for you to use next time if you decide you do need those repairs :)
Incomplete. Not checked over. I brought my newly purchased car to Regal’s service department because the antenna was leaking causing the floorboard to get wet (mainly noticed after running it through the car wash). I was told that the service team would clean my floorboards since they were super sticky from the soap leaking in from the car wash. Also when I purchased the car, it had some stains on the hood that forgot to be removed so I asked if I could get that done while my car was there. The service department kept my car... read more
Great customer service. Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of professionals.
Business response:
Thank you so much, we strive to work together as a team to make sure our customers are taken care of!
Very efficient check in Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when I am there as what is recommended for service based on the mileage and age of my car. What was only supposed to be a simple oil change and tire rotation at the cost of around $60.00, by the time the other items were presented to me as "needed", I would have spent over $400.00! Not something I expected or could afford at the time although I left spending ... read more
Business response:
Thank you for your feedback, the manufacturers do like us to recommend services. Keep an eye out in your email, we often send coupons for declined services for you to use next time if you decide you do need those repairs :)
Incomplete. Not checked over. I brought my newly purchased car to Regal’s service department because the antenna was leaking causing the floorboard to get wet (mainly noticed after running it through the car wash). I was told that the service team would clean my floorboards since they were super sticky from the soap leaking in from the car wash. Also when I purchased the car, it had some stains on the hood that forgot to be removed so I asked if I could get that done while my car was there. The service department kept my car... read more
Great customer service. Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of professionals.
Business response:
Thank you so much, we strive to work together as a team to make sure our customers are taken care of!
Frequently asked questions about Regal Lakeland
How is Regal Lakeland rated?
Regal Lakeland has a 4.6 star rating with 13,038 reviews.
When is Regal Lakeland open?
Regal Lakeland is closed now. It will open on Monday at 7:00 a.m.
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