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Regal Lakeland
- Car Dealers
- Lakeland, FL
About this business
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you ... read more
Location details
925 Bartow Road, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Good Customer Service Good Customer Service! Todd shared great information with me and was friendly and courteous. The waiting area was clean and the popcorn is always a hit!!
Kindness From Kia I can not thank Kia enough for all it has done for me. I want to thank Mario M for everything, he was my service adviser and he repaired an issue for me on my car that was covered by warranty. Not only did he repair it, but he also fixed another issue for me on my car and for that I wish I could show him how grateful I am for him. If the person reading this, pays his salary, you need to give him a raise, you need to keep this guy around, he is a asset to your company and he is great for business.
Extremely Long Times Went there to trade in two cars, had no problem looking and test driving, but when it came to purhcasing I sat there for over and hour waiting for them to start the papaerwork. When I brought this to the manager's attention, the only person that apologized was the finance person who only had our paperwork for ten minutes before we left after 2 hours of waiting.
Business response:
Unfortunately, sometimes when we are dealing with lower credit, negative equity or other challenging situations, it takes us longer that normal to get an approval from the bank. Our computer shows you were here for an hour before you left, we apologize for the abnormal wait time. Thank you
Inefficient and incommunicative This has to be the absolute worse service department. They have absolutely no customer service skills what so ever. The dealership should be firing their service people in front due to lack of customer care
Business response:
Doug, we are sorry for all of the hardships you went through, and hope we are on the right track to mending your relationship with Regal Kia!!! - Alaina Southern
Kindness From Kia I can not thank Kia enough for all it has done for me. I want to thank Mario M for everything, he was my service adviser and he repaired an issue for me on my car that was covered by warranty. Not only did he repair it, but he also fixed another issue for me on my car and for that I wish I could show him how grateful I am for him. If the person reading this, pays his salary, you need to give him a raise, you need to keep this guy around, he is a asset to your company and he is great for business.
Good Customer Service Good Customer Service! Todd shared great information with me and was friendly and courteous. The waiting area was clean and the popcorn is always a hit!!
Great experience Jeff Soloj and his coworkers give me always a good service to my car and recommendations every time I go. Is the dealership that I like since 2009.
Service dept was overall a great experience. They service was top notch, and very quick and professional. The fact that I dropped it off and went back to work this worked out very well.
Service dept was overall a great experience. They service was top notch, and very quick and professional. The fact that I dropped it off and went back to work this worked out very well.
Frequently asked questions about Regal Lakeland
How is Regal Lakeland rated?
Regal Lakeland has a 4.6 star rating with 13,038 reviews.
When is Regal Lakeland open?
Regal Lakeland is closed now. It will open tomorrow at 7:00 a.m.
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